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no internet connection

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hi every one i have had my duma a couple of years now and lastnight my broadband speed had gone down to like 30 from 220 just thought its virgin playing up and it was the same today so i rang them got my speed sorted out and that was just by been connected to the super hub and when i connected back to the duma i have no broadband at all i rebooted and it was still the same i factory reset and still the same i am baffled to be honest anyone have any ideas i am currently back on the super hub 

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