Lewis Posted March 23, 2017 Share Posted March 23, 2017 hello i am getting lag spikes whilst playing cod when my netduma is connected, any help? I done one of the tests on the software and spikes comes up bad everything else is great. Alex49H and Victor-Yout 2 Link to comment Share on other sites More sharing options...
iAmMoDBoX Posted March 23, 2017 Share Posted March 23, 2017 hello i am getting lag spikes whilst playing cod when my netduma is connected, any help? I done one of the tests on the software and spikes comes up bad everything else is great. http://forum.netduma.com/topic/11776-please-read-before-posting-a-support-thread/ Buster and bagsta69 2 Link to comment Share on other sites More sharing options...
Lewis Posted March 23, 2017 Author Share Posted March 23, 2017 http://forum.netduma.com/topic/11776-please-read-before-posting-a-support-thread/ hello i am getting lag spikes whilst playing cod when my netduma is connected, any help? I done one of the tests on the software and spikes comes up bad everything else is great. Link to comment Share on other sites More sharing options...
iAmMoDBoX Posted March 23, 2017 Share Posted March 23, 2017 hello i am getting lag spikes whilst playing cod when my netduma is connected, any help? I done one of the tests on the software and spikes comes up bad everything else is great. Before posting a support thread: Look at our Wiki, most common questions are answered there. Includes more detail on specific features. You can find the wiki here. Search the forum for your question/issue as a solution may have already been posted. You can search by going here. After doing the above and your issue still remains please create a thread following this template. This will enable us to help you as quickly as possible. What firmware version are you on? (Check at bottom of any page on the R1. If lower than 1.03.6 please follow upgrade instructions here first). What speeds do you get from multiple speed tests? What is your current setup? E.g. ISP hub/modem (Specify model) > R1 > all devices What is your specific issue? (Provide as many details as possible. If it is a lag issue include the screenshots from here in your post) Any other information (such as settings you may have previously tried). Do not create multiple threads for your issue - they will be closed. bagsta69, fuzzy clam and ColonicBoom 3 Link to comment Share on other sites More sharing options...
Lewis Posted March 23, 2017 Author Share Posted March 23, 2017 Before posting a support thread: Look at our Wiki, most common questions are answered there. Includes more detail on specific features. You can find the wiki here. Search the forum for your question/issue as a solution may have already been posted. You can search by going here. After doing the above and your issue still remains please create a thread following this template. This will enable us to help you as quickly as possible. What firmware version are you on? (Check at bottom of any page on the R1. If lower than 1.03.6 please follow upgrade instructions here first). What speeds do you get from multiple speed tests? What is your current setup? E.g. ISP hub/modem (Specify model) > R1 > all devices What is your specific issue? (Provide as many details as possible. If it is a lag issue include the screenshots from here in your post) Any other information (such as settings you may have previously tried). Do not create multiple threads for your issue - they will be closed. i have looked through everything and cant find anything to help it, im getting this come up when i do an internet diagnosis https://gyazo.com/29bf8ea82ac7180e746c4d79a03f2654?token=0d28b1e8b008c04b9058476e14b3d402and im not sure why, i have the latest software version and my speed tests vary but average about 15upload and 5 download when wireless, the specific issue is lag spikes whilst playing the game, these usually go when i turn my laptop off but before i had the netduma i diddnt have to turn it off so i dont feel like i should have to now for my internet to work properly, if u could help me fix this it would be great, thanks Lewis Link to comment Share on other sites More sharing options...
ColonicBoom Posted March 23, 2017 Share Posted March 23, 2017 As MoDBoX said, we really need to know your setup and your settings. My setup for example: Huawei HG612 modem > Netduma > Asus AP > Devices [all connected over ethernet] If you could attach screenshots of your settings from Congestion Control, Miscellaneous Settings, Geo Filter, and the Internet Diagnostics page (also click 'Show Details'), that would help us a lot. Also, where are you roughly (UK city, US State)? What are you playing? Lewis 1 Link to comment Share on other sites More sharing options...
iAmMoDBoX Posted March 23, 2017 Share Posted March 23, 2017 i have looked through everything and cant find anything to help it, im getting this come up when i do an internet diagnosis https://gyazo.com/29bf8ea82ac7180e746c4d79a03f2654?token=0d28b1e8b008c04b9058476e14b3d402and im not sure why, i have the latest software version and my speed tests vary but average about 15upload and 5 download when wireless, the specific issue is lag spikes whilst playing the game, these usually go when i turn my laptop off but before i had the netduma i diddnt have to turn it off so i dont feel like i should have to now for my internet to work properly, if u could help me fix this it would be great, thanks Lewis What is your current setup? E.g. ISP hub/modem (Specify model) > R1 > all devices fuzzy clam and ColonicBoom 2 Link to comment Share on other sites More sharing options...
ColonicBoom Posted March 24, 2017 Share Posted March 24, 2017 What is your current setup? E.g. ISP hub/modem (Specify model) > R1 > all devices Good point. As MoDBoX says, everything needs to go through the Netduma to minimise local congestion. If you have an ISP hub in there then you have to make sure it's wifi is disabled and that nothing else is connected to it. Otherwise those devices will be 'outside' of the Anti-Flood and can cause spikes. fuzzy clam 1 Link to comment Share on other sites More sharing options...
Lewis Posted March 24, 2017 Author Share Posted March 24, 2017 As MoDBoX said, we really need to know your setup and your settings. My setup for example: Huawei HG612 modem > Netduma > Asus AP > Devices [all connected over ethernet] If you could attach screenshots of your settings from Congestion Control, Miscellaneous Settings, Geo Filter, and the Internet Diagnostics page (also click 'Show Details'), that would help us a lot. Also, where are you roughly (UK city, US State)? What are you playing? Okay so Im From UK (Essex) Im Playing Call Of Duty (PS4) Setup BTHub5 Modem > Netduma Only Device connected to the netduma by ethernet is my ps4 Links Congestion Control - https://gyazo.com/b8458e99a1b62c9e5707e299524dc2d5 - https://gyazo.com/a09b9226208a3a02b15ba1db1356485e - https://gyazo.com/5b5943ceba5a8f3c3c4591e6e930237c Internet Diagnostics - https://gyazo.com/b8458e99a1b62c9e5707e299524dc2d5 Geo Filter - https://gyazo.com/8e80a268ee42e6c99facdd590afd7172 Miscellaneous Settings - https://gyazo.com/35b5432b21f9fc0e57395f370bf5df85 hope this helps fuzzy clam and ColonicBoom 2 Link to comment Share on other sites More sharing options...
ColonicBoom Posted March 24, 2017 Share Posted March 24, 2017 Ok, cool, there's plenty on here with BT. In miscellaneous settings untick the following (you can enable them again later if you actually need any of them): Untick Deep Packet. Untick Remote Access. Untick UPnP Forwarding unless you need it to get an open NAT (you probably don't). Untick Multicast Snooping (you probs don't need that either). Untick IPv6. IMPORTANT. Tick Cookies (you need this). Then reboot your Netduma from Miscellaneous Settings. Your Geo looks fine, although I'd turn off Auto-Ping host for the moment while we're looking at the issue. You can try the Reactive algorithm too. I only have 20mb/5mb but I use Reactive (I know the instructions say use Pre-Emptive, don't worry about that). For the moment, 'Reset Distribution' in 'Device Priority', make sure 'Share Excess' is ticked. Post up the link again for Diagnosis (Show Details), your link above was wrong. Make sure the wifi is disabled completely on the homehub. Everything should be connected to the Netduma wifi instead. Are any devices attached to the homehub by ethernet? They need to be connected to the Netduma to stop them causing spikes. I'll off but I'll check back in here tomorrow. Netduma Jack, fuzzy clam and bagsta69 3 Link to comment Share on other sites More sharing options...
faulko Posted March 24, 2017 Share Posted March 24, 2017 Either something is connection behind the duma or your ISP is crap. Link to comment Share on other sites More sharing options...
Netduma Staff Netduma Jack Posted March 24, 2017 Netduma Staff Share Posted March 24, 2017 Okay so Im From UK (Essex) Im Playing Call Of Duty (PS4) Setup BTHub5 Modem > Netduma Only Device connected to the netduma by ethernet is my ps4 Links Congestion Control - https://gyazo.com/b8458e99a1b62c9e5707e299524dc2d5 - https://gyazo.com/a09b9226208a3a02b15ba1db1356485e - https://gyazo.com/5b5943ceba5a8f3c3c4591e6e930237c Internet Diagnostics - https://gyazo.com/b8458e99a1b62c9e5707e299524dc2d5 Geo Filter - https://gyazo.com/8e80a268ee42e6c99facdd590afd7172 Miscellaneous Settings - https://gyazo.com/35b5432b21f9fc0e57395f370bf5df85 hope this helps Hey Lewis; definitely follow the advice ColonicBoom has suggested and see if your spikes drop at all. Unfortunately though, there's only so much the Netduma can do to fix issues like that. If you try all of Colonic's suggestions and nothing changes, you'll need to do a more extensive test to get to the root of the problem. After trying those settings, download Pingplotter and run a test for 2 hours with your Netduma connected, and 2 hours without. (Pinging a site like Twitter.com). Make sure to screenshot the results since they'll be the best indicator of where the issue is coming from. If you see bad spikes without the Netduma connected, then it indicates problems with your line. At that point, the equipment itself could be to blame - a new Ethernet cable might reduce it, for example. bagsta69, fuzzy clam and ColonicBoom 3 Link to comment Share on other sites More sharing options...
Lewis Posted March 24, 2017 Author Share Posted March 24, 2017 Hey Lewis; definitely follow the advice ColonicBoom has suggested and see if your spikes drop at all. Unfortunately though, there's only so much the Netduma can do to fix issues like that. If you try all of Colonic's suggestions and nothing changes, you'll need to do a more extensive test to get to the root of the problem. After trying those settings, download Pingplotter and run a test for 2 hours with your Netduma connected, and 2 hours without. (Pinging a site like Twitter.com). Make sure to screenshot the results since they'll be the best indicator of where the issue is coming from. If you see bad spikes without the Netduma connected, then it indicates problems with your line. At that point, the equipment itself could be to blame - a new Ethernet cable might reduce it, for example. okay thank you i have just followed his setting changes and am about to play for a little bit to see if its fixed, if not, i will follow your instructions. fuzzy clam, Netduma Jack and ColonicBoom 3 Link to comment Share on other sites More sharing options...
Lewis Posted March 24, 2017 Author Share Posted March 24, 2017 Ok, cool, there's plenty on here with BT. In miscellaneous settings untick the following (you can enable them again later if you actually need any of them): Untick Deep Packet. Untick Remote Access. Untick UPnP Forwarding unless you need it to get an open NAT (you probably don't). Untick Multicast Snooping (you probs don't need that either). Untick IPv6. IMPORTANT. Tick Cookies (you need this). Then reboot your Netduma from Miscellaneous Settings. Your Geo looks fine, although I'd turn off Auto-Ping host for the moment while we're looking at the issue. You can try the Reactive algorithm too. I only have 20mb/5mb but I use Reactive (I know the instructions say use Pre-Emptive, don't worry about that). For the moment, 'Reset Distribution' in 'Device Priority', make sure 'Share Excess' is ticked. Post up the link again for Diagnosis (Show Details), your link above was wrong. Make sure the wifi is disabled completely on the homehub. Everything should be connected to the Netduma wifi instead. Are any devices attached to the homehub by ethernet? They need to be connected to the Netduma to stop them causing spikes. I'll off but I'll check back in here tomorrow. i have followed all of the instructions and as for the router, the only thing connected by Ethernet is the netduma and as for wifi, im not 100% sure but im pretty sure most if not all things are connected to the netduma Netduma Jack and ColonicBoom 2 Link to comment Share on other sites More sharing options...
ColonicBoom Posted March 24, 2017 Share Posted March 24, 2017 im not 100% sure but im pretty sure most if not all things are connected to the netduma All things MUST go through the Netduma, wifi and ethernet, or the anti-flood won't work. Nothing can be connected to the ISP hub except for the Netduma. As Jack said, if you have it set up like this and you still have spikes then you need to run a test (over ethernet while wifi is disabled) on your line with Ping Plotter. A 30 minute test at peak time will usually be enough for us to tell if there's an issue. It could still be one of the cables though, it's always a good idea to swap them out and see if it improves things. Obviously it could be any of the cables in the chain, modem, hub, xbox, laptop, depending on where the spikes are appearing. It could also be a problem in the little box on the wall where your BT signal comes in. If you're still seeing spikes it's not the end of the world though, BT are pretty good and there's lots of things the problem can be. Let us know how you go. *If you're playing IW, it's been pretty funky on Xbox this week. Testing your line is the best way to see what's up rather than just in-game. Netduma Fraser, Netduma Jack, bagsta69 and 1 other 4 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 30, 2017 Administrators Share Posted March 30, 2017 Any update on this Lewis? Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now