Rhein Pritchard Posted February 4, 2017 Share Posted February 4, 2017 Hey i was wondering if i could get a refund because my netduma isnt working, iv tried everything unless someone could sign into my netduma and try fix it for me please )) if not i really want a refund because i could get something else with the money, not trying to sound rude or anything Link to comment Share on other sites More sharing options...
fuzzy clam Posted February 4, 2017 Share Posted February 4, 2017 I deleted your other refund post as you have the other support post going and we're trying to assist you. But you'll need to get in touch with Fraser about the refund and he will advise you from there. Link to comment Share on other sites More sharing options...
Rhein Pritchard Posted February 4, 2017 Author Share Posted February 4, 2017 I deleted your other refund post as you have the other support post going and we're trying to assist you. But you'll need to get in touch with Fraser about the refund and he will advise you from there. Is there a way to get someone to fix it for me because i dont know what else i can do, thanks for replying Link to comment Share on other sites More sharing options...
Sgt-Greco Posted February 4, 2017 Share Posted February 4, 2017 Hey i was wondering if i could get a refund because my netduma isnt working, iv tried everything unless someone could sign into my netduma and try fix it for me please )) if not i really want a refund because i could get something else with the money, not trying to sound rude or anything Forgive me, but asking for a refund for something that is constantly evolving is something stupid. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted February 4, 2017 Administrators Share Posted February 4, 2017 You can see our terms here: https://netduma.com/terms/ However, you've just come back to reply after I responded to your post 3 days ago. I'm happy to do a 1 on 1. Post in the 1 on 1 section: http://forum.netduma.com/forum/66-request-1-on-1/and I will have a look. Please let me know dates/times you would be available next week. Please read this first before making the post: http://forum.netduma.com/topic/11450-read-before-posting-a-1-on-1-request/ Link to comment Share on other sites More sharing options...
ga97410 Posted February 4, 2017 Share Posted February 4, 2017 help me Bonjour j'aurer besoin d'aide pour configurer mon netdumar1 Je n'habite pa en France mai a L'ile de La Réunion Hello I need help to set up my netdumar1 I do not live in France May in Reunion Island Link to comment Share on other sites More sharing options...
ga97410 Posted February 4, 2017 Share Posted February 4, 2017 Mon probleme c'est que quan je mets mon host filtering bin les autre host en dehor du rond apparait en sachant que nous en tant que Réunioné Bin notre conexion c top sur les serveur en France genre pour nous le ping c 220 voir 235 240 ms mai on nes tellement habituer que sava mai justement le probleme vien de la je tombe dans les partie ou les ping sont ver 300 ms voir 400 ms voir plus or que je demande maximun 240 ms aider moi svp Mon jeux uncharted 4 ps4 My problem is that quan I put my host filtering bin the other host in dehor of the round appears knowing that we as Reunioné Bin our conexion c top on the servers in France kind for us the ping c 220 see 235 240 ms May we are so accustomed that sava may just the problem come from the I fall in the part or the ping are ver 300 ms see 400 ms see more gold I ask maximun 240 ms help me please My games uncharted ps4 My problem is that quan I put my host filtering bin the other host in dehor of the round appears knowing that we as Reunioné Bin our conexion c top on the servers in France kind for us the ping c 220 see 235 240 ms May we are so accustomed that sava may just the problem come from the I fall in the part or the ping are ver 300 ms see 400 ms see more gold I ask maximun 240 ms help me please My games uncharted Link to comment Share on other sites More sharing options...
Rhein Pritchard Posted February 4, 2017 Author Share Posted February 4, 2017 Forgive me, but asking for a refund for something that is constantly evolving is something stupid. Yeah true, but i dont want to wait for it to evolve when i could get something else that would be so much better )) haha just my opinion though Link to comment Share on other sites More sharing options...
ga97410 Posted February 4, 2017 Share Posted February 4, 2017 Toujours personne aider moi svp Link to comment Share on other sites More sharing options...
ColonicBoom Posted February 5, 2017 Share Posted February 5, 2017 i could get something else that would be so much better Other manufacturers probably don't have 1on1 support to help you resolve problems and it seems like something that you need. A week ago you said you were going to provide screenshots of a line test that you were going to run for us... http://forum.netduma.com/topic/19996-my-netduma-router-isnt-working-at-all/?p=138086 If you have you run this test then please post it in your thread. Link to comment Share on other sites More sharing options...
Rhein Pritchard Posted February 5, 2017 Author Share Posted February 5, 2017 Other manufacturers probably don't have 1on1 support to help you resolve problems and it seems like something that you need. A week ago you said you were going to provide screenshots of a line test that you were going to run for us... http://forum.netduma.com/topic/19996-my-netduma-router-isnt-working-at-all/?p=138086 If you have you run this test then please post it in your thread. I put screenshots on there? Link to comment Share on other sites More sharing options...
ColonicBoom Posted February 5, 2017 Share Posted February 5, 2017 I put screenshots on there? You put screenshots of your settings but not of the line test (using Ping Plotter) Link to comment Share on other sites More sharing options...
ColonicBoom Posted February 5, 2017 Share Posted February 5, 2017 Toujours personne aider moi svp Please create your own thread for support Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted February 5, 2017 Administrators Share Posted February 5, 2017 help me Bonjour j'aurer besoin d'aide pour configurer mon netdumar1 Je n'habite pa en France mai a L'ile de La Réunion Hello I need help to set up my netdumar1 I do not live in France May in Reunion Island Please make a post in the French section of the forum and we'll be happy to help in French. Link to comment Share on other sites More sharing options...
isweety_vz Posted February 8, 2017 Share Posted February 8, 2017 Toujours personne aider moi svp Va sur le lien pour ton aide . Section française http://forum.netduma.com/forum/21-netduma-fran%C3%A7ais/ Link to comment Share on other sites More sharing options...
Netduma Staff Netduma Jack Posted February 9, 2017 Netduma Staff Share Posted February 9, 2017 Other manufacturers probably don't have 1on1 support to help you resolve problems and it seems like something that you need. A week ago you said you were going to provide screenshots of a line test that you were going to run for us... http://forum.netduma.com/topic/19996-my-netduma-router-isnt-working-at-all/?p=138086 If you have you run this test then please post it in your thread. I put screenshots on there? Hey Rhein, Just wondering if you still wanted to do a 1 on 1 so we can diagnose and fix your issue? Also, providing the ping plotter test ColonicBoom asked for would help us greatly. Based on your evidence from other threads, the Netduma is most likely working fine but your line is at fault. You could try using a different Ethernet cable, but it's likely that you need to get evidence from ping plotter and contact your ISP. Link to comment Share on other sites More sharing options...
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