jkordenat Posted August 31, 2016 Share Posted August 31, 2016 The DMZ settings are correct and the access is ticked. Link to comment Share on other sites More sharing options...
Genetix Posted August 31, 2016 Share Posted August 31, 2016 I'm on a older version and want to upgrade. Link to comment Share on other sites More sharing options...
Vicnyc1 Posted September 1, 2016 Share Posted September 1, 2016 Need to upgrade my Netduma router. We've messaged each other on twitter. I finally got everything fixed but my router just reset its location to the west coast again and I'm in NY. I don't know why it's ding this. Please help. My Netduma is now in the DMZ of my router. Link to comment Share on other sites More sharing options...
vazx6r Posted September 1, 2016 Share Posted September 1, 2016 Hi Fraser, can you take care of it one more time? I had a power outage last night =(R1 debug version 1.03.3 running on rb-951g-2hnd. Thanks. Link to comment Share on other sites More sharing options...
napalady1 Posted September 1, 2016 Share Posted September 1, 2016 what do I need to do... I have had netduma long time.... I still have 1.03.3 firmware please help me I don't want to screw it up Pat H 1 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted September 1, 2016 Author Administrators Share Posted September 1, 2016 I just added my Netduma to my router DMZ. Let me know if you can now get in my Netduam router to upgrade. You're good to go. Please do not reboot before upgrading. The DMZ settings are correct and the access is ticked. You're good to go. Please do not reboot before upgrading. I'm on a older version and want to upgrade. You're good to go. Please do not reboot before upgrading. Hi Fraser, can you take care of it one more time? I had a power outage last night =( R1 debug version 1.03.3 running on rb-951g-2hnd. Thanks. You're good to go. Please do not reboot before upgrading. Link to comment Share on other sites More sharing options...
vazx6r Posted September 1, 2016 Share Posted September 1, 2016 Thanks Fraser, I am upgraded and good to go now. Netduma Fraser 1 Link to comment Share on other sites More sharing options...
tinyfive08 Posted September 1, 2016 Share Posted September 1, 2016 Hello - I am on 1.03.3 and would like to upgrade. I have remote support checked. Thanks! Link to comment Share on other sites More sharing options...
tooter Posted September 2, 2016 Share Posted September 2, 2016 I have checked again and the R1 is definitely in the DMZ for the modem/router. Is there a test that I can perform to check this so that we don't have to keep coming back every other day to find that you could not access it? Link to comment Share on other sites More sharing options...
Pat H Posted September 2, 2016 Share Posted September 2, 2016 Hello. I am on 1.03.3 and would like to upgrade. I have remote support checked. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted September 2, 2016 Author Administrators Share Posted September 2, 2016 I have checked again and the R1 is definitely in the DMZ for the modem/router. Is there a test that I can perform to check this so that we don't have to keep coming back every other day to find that you could not access it? Remove any port forwarding/UPnP from the ISP hub and you should be good to go if R1 is in DMZ and remote access is on in misc settings. Link to comment Share on other sites More sharing options...
tooter Posted September 2, 2016 Share Posted September 2, 2016 I have removed uPNP and any port forwarding from the router (still some port forwarding on the R1 for PS4). Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted September 2, 2016 Author Administrators Share Posted September 2, 2016 Hello - I am on 1.03.3 and would like to upgrade. I have remote support checked. Thanks! You're good to go. Please do not reboot before upgrading. Hello. I am on 1.03.3 and would like to upgrade. I have remote support checked. You're good to go. Please do not reboot before upgrading. I have removed uPNP and any port forwarding from the router (still some port forwarding on the R1 for PS4). You're good to go. Please do not reboot before upgrading. Link to comment Share on other sites More sharing options...
tooter Posted September 3, 2016 Share Posted September 3, 2016 Thanking you...all upgraded now bagsta69 1 Link to comment Share on other sites More sharing options...
napalady1 Posted September 3, 2016 Share Posted September 3, 2016 hurricane in florida need help to upgrade software..plz Link to comment Share on other sites More sharing options...
Pat H Posted September 3, 2016 Share Posted September 3, 2016 Hi. I rebooted my router this morning before I upgraded. Sorry. I am still ready to upgrade from version 1.03.3, and remote access is ticked. I am sorry for all this, and I will be watching for the email this time. Thank you. Link to comment Share on other sites More sharing options...
rjs Posted September 3, 2016 Share Posted September 3, 2016 I am on version 1.02.7 and would like to upgrade, remote support is checked Link to comment Share on other sites More sharing options...
ch0mp4 Posted September 3, 2016 Share Posted September 3, 2016 soooooo i've got R1 debug version 1.03.3 i just need to type that here and you're able to access my router?? i'm so confused about upgrading this is weird ahahedit: oh right, and remote support is checked Link to comment Share on other sites More sharing options...
digryder Posted September 4, 2016 Share Posted September 4, 2016 My upgrade needs to be done, I've allowed access any possible help with this thanks. Link to comment Share on other sites More sharing options...
JackalJake Posted September 4, 2016 Share Posted September 4, 2016 I would like to upgrade. Remote access is checked. R1 debug version 1.03.3 running on rb-951g-2hnd Thanks! Link to comment Share on other sites More sharing options...
Lonewolf88 Posted September 4, 2016 Share Posted September 4, 2016 I already fixed that issue can you check again if im ready to upgrade? Thanks Link to comment Share on other sites More sharing options...
Telmo Posted September 5, 2016 Share Posted September 5, 2016 running 1.03.3 and ready to upgrade. upnp and "allow remote access to Netduma tech support" enabled Link to comment Share on other sites More sharing options...
ArmoredBasher Posted September 5, 2016 Share Posted September 5, 2016 Hello - I am on 1.03.3 and would like to upgrade. I have remote support checked. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted September 6, 2016 Author Administrators Share Posted September 6, 2016 hurricane in florida need help to upgrade software..plz We could not access your router. Please ensure the R1 WAN IP is in the DMZ of your ISP hub. UPnP & Port forwarding is disabled on your ISP hub and that remote access is ticked on the R1 in settings > miscellaneous. Hi. I rebooted my router this morning before I upgraded. Sorry. I am still ready to upgrade from version 1.03.3, and remote access is ticked. I am sorry for all this, and I will be watching for the email this time. Thank you. You're good to go. Please do not reboot before upgrading. I am on version 1.02.7 and would like to upgrade, remote support is checked You're good to go. Please do not reboot before upgrading. soooooo i've got R1 debug version 1.03.3 i just need to type that here and you're able to access my router?? i'm so confused about upgrading this is weird ahah edit: oh right, and remote support is checked You're good to go. Please do not reboot before upgrading. My upgrade needs to be done, I've allowed access any possible help with this thanks. We could not access your router. Please ensure the R1 WAN IP is in the DMZ of your ISP hub. UPnP & Port forwarding is disabled on your ISP hub and that remote access is ticked on the R1 in settings > miscellaneous. I would like to upgrade. Remote access is checked. R1 debug version 1.03.3 running on rb-951g-2hnd Thanks! We could not access your router. Please ensure the R1 WAN IP is in the DMZ of your ISP hub. UPnP & Port forwarding is disabled on your ISP hub and that remote access is ticked on the R1 in settings > miscellaneous. I already fixed that issue can you check again if im ready to upgrade? Thanks We could not access your router. Please ensure the R1 WAN IP is in the DMZ of your ISP hub. UPnP & Port forwarding is disabled on your ISP hub and that remote access is ticked on the R1 in settings > miscellaneous. running 1.03.3 and ready to upgrade. upnp and "allow remote access to Netduma tech support" enabled You're good to go. Please do not reboot before upgrading. Hello - I am on 1.03.3 and would like to upgrade. I have remote support checked. You're good to go. Please do not reboot before upgrading. Link to comment Share on other sites More sharing options...
duronx2 Posted September 6, 2016 Share Posted September 6, 2016 I am on an older version than 103.5 and would like to upgrade, I have confirmed that remote support is enabled, what do I need to do next? In case you need the exact fw version, I am on R1 debug version 1.03.03. Link to comment Share on other sites More sharing options...
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