Milox Posted October 11, 2016 Share Posted October 11, 2016 Is connected to some kind of fiber modem (its mixed modem incuded tv telephone and internet) but i cant connect to him, i dont have password and adress to connect him. I think that the only way to write netduma wan ip is to connect tp link router and write the number in the router. This is what i think Link to comment Share on other sites More sharing options...
Milox Posted October 11, 2016 Share Posted October 11, 2016 why only one is to be disable, in a previous post you said that UPnP and port forwarding should be disabled? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 11, 2016 Author Administrators Share Posted October 11, 2016 I said disabled on the ISP hub not the R1. In your case have the R1 connected to the fiber modem and have UPnP OR port forwarding enabled on the duma. UPnP forwarding disabled in miscellaneous settings. Link to comment Share on other sites More sharing options...
Milox Posted October 11, 2016 Share Posted October 11, 2016 Is the R1 connected to the modem/router provided by your internet provider? If so go to device manager and you should see a blue box and a WAN IP. Click the button to go to it's interface and follow the instructions above. If you don't see the box then make sure you have UPnP OR port forwarding enabled on the duma not both. Disable UPnP forwarding in miscellaneous settings and ensure remote access is ticked. Ok, i call to my internet operator, and they gave me advice what to do to my modem had the same wan as my router, (I had connect the router to the modem, then unplug the modem from the wall outlet and connect after 10 seconds. the operator said in this way the modem and the router will automatically pair so i did this) now i need to know what should be disabled UPnP or Port forwarding. And what do next ? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 11, 2016 Author Administrators Share Posted October 11, 2016 As I said above. Have either UPnP OR port forwarding enabled on the duma but not both. Then untick UPnP forwarding in miscellaneous settings. Link to comment Share on other sites More sharing options...
boomhower Posted October 12, 2016 Share Posted October 12, 2016 Can I get an upgrade please! Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 12, 2016 Author Administrators Share Posted October 12, 2016 Can I get an upgrade please! Â You're good to go. Please do not reboot before upgrading. Link to comment Share on other sites More sharing options...
Milox Posted October 12, 2016 Share Posted October 12, 2016 Ok, i made the settings as you said. Can i upgrade? Link to comment Share on other sites More sharing options...
cellardoor Posted October 13, 2016 Share Posted October 13, 2016 I'm on version 1.03.4. Â I would like to upgrade to the latest firmware. Â Thanks. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 13, 2016 Author Administrators Share Posted October 13, 2016 Ok, i made the settings as you said. Can i upgrade? Â We couldn't access your router. Post in the 1 on 1 section and I'll take a look. Â I'm on version 1.03.4. Â I would like to upgrade to the latest firmware. Â Thanks. Â We could not access your router. Please ensure the R1 WAN IP is in the DMZ of your ISP hub. UPnP & Port forwarding is disabled on your ISP hub and that remote access is ticked on the R1 in settings > miscellaneous. Link to comment Share on other sites More sharing options...
Milox Posted October 13, 2016 Share Posted October 13, 2016 Ok. I understand. 1 on 1 when you are online Link to comment Share on other sites More sharing options...
cellardoor Posted October 13, 2016 Share Posted October 13, 2016 We could not access your router. Please ensure the R1 WAN IP is in the DMZ of your ISP hub. UPnP & Port forwarding is disabled on your ISP hub and that remote access is ticked on the R1 in settings > miscellaneous. Â I disabled UPnP & Port Forwarding. Â The R1 is connected straight to a cable modem with no router. Â Its a Moto SB6141 so no DMZ option is available. Â If you still can't get in can you please PM me and I can give you my IP. Â Thanks. Link to comment Share on other sites More sharing options...
Milox Posted October 14, 2016 Share Posted October 14, 2016 Hello how can i send you 1 on 1 message? When i try got message that i cannot send you a message. Link to comment Share on other sites More sharing options...
Milox Posted October 14, 2016 Share Posted October 14, 2016 I'm waiting for orders Link to comment Share on other sites More sharing options...
gile81 Posted October 14, 2016 Share Posted October 14, 2016 I would like to upgrade please, last try then i will send it back, i've had enough now Link to comment Share on other sites More sharing options...
Milox Posted October 14, 2016 Share Posted October 14, 2016 Is it posibility to send the netduma r1 to factory to upgrade router? I dont wanna damage it and i cant make your instruction becouse of my ISP Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 14, 2016 Author Administrators Share Posted October 14, 2016 Milox can you make a post in the 1 on 1 section please as asked, then I can do a 1 on 1 to make you accessible Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 14, 2016 Author Administrators Share Posted October 14, 2016 I would like to upgrade please, last try then i will send it back, i've had enough now  Please do the same as above so we can get it done Link to comment Share on other sites More sharing options...
Milox Posted October 14, 2016 Share Posted October 14, 2016 I cant when i try send you a message i got this "The member Netduma Fraser cannot receive any new messages" Link to comment Share on other sites More sharing options...
Milox Posted October 14, 2016 Share Posted October 14, 2016 Maybe i do this wrong way. I press on your profile "Netduma Fraser" then "send me a message" Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 14, 2016 Author Administrators Share Posted October 14, 2016 I cant when i try send you a message i got this "The member Netduma Fraser cannot receive any new messages"  Not a private message, post a thread in here: http://forum.netduma.com/forum/66-request-1-on-1/  Then follow this guide http://support.netduma.com/support/solutions/articles/16000022410-i-ve-got-a-1-on-1-booked-with-a-staff-member-what-do-i-do-and post the join.me link in that thread. I have a 1 on 1 in 15 minutes though so I will not be able to do it straight away Link to comment Share on other sites More sharing options...
cellardoor Posted October 14, 2016 Share Posted October 14, 2016 I believe I was skipped. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 14, 2016 Author Administrators Share Posted October 14, 2016 I believe I was skipped. Â Haven't checked any routers today, I will respond when i have Link to comment Share on other sites More sharing options...
gile81 Posted October 14, 2016 Share Posted October 14, 2016 i have 1.03.3 can i upgrade???? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 14, 2016 Author Administrators Share Posted October 14, 2016 I believe I was skipped. Â Still couldn't access your router. Make a post in the 1 on 1 section with dates/times you would be available and I'll take a look. Â i have 1.03.3 can i upgrade???? Â You're good to go! Please do not reboot before upgrading. Â Maybe i do this wrong way. I press on your profile "Netduma Fraser" then "send me a message" Â Just checked it anyway and still couldn't access. Any luck on your end from ISP? Link to comment Share on other sites More sharing options...
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