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Netduma upgrade (v 1.03.6j - Original Firmware)


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If you are on 1.03.6j then NEVER downgrade your router as you WILL brick the router. You will automatically be on 1.03.6j if you ordered on or after 20/11/2017. 1.03.6j does not have any new features over 1.03.6g/h/i.

Please follow all instructions very carefully.

DO NOT ASSUME YOU'RE ON 1.03.5m PLEASE CHECK FIRST.

If you are on a version lower than 1.03.5m please do not upgrade yet. If you are on 1.03.6h/i/j YOU DO NOT NEED TO UPGRADE. You are on the latest version. The only difference between g & h is an updated EULA. There is no feature difference.

To check the version you are on, scroll to the bottom of any page on your Netduma router's interface. 
If you choose to upgrade without contacting us you could completely break your router. You will then need to pay for the router to be returned to our office in the UK and then sent back to your home. DO NOT ATTEMPT TO UPGRADE BY DOING EACH UPGRADE IN SEQUENCE (NB: the reason for charging you for this potential return is we have not charged for any upgrades (because we love our user community) but we cannot be penalised for people not reading clear instructions).

Instead, comment here saying you are on an older version than 1.03.5 and have remote support ticked (found in >settings >miscellaneous) and that you want to upgrade. We will then access your router and change settings so you can download the upgrade safely. Once we have told you it is safe to upgrade DO NOT REBOOT BEFORE UPGRADING.  

1. Upgrade Instructions

  • Download the upgrade here
  • Go to the Upgrade section on the Netduma interface
  • Choose Advanced
  • Ensure preserve settings & check version are ticked.
  • Click browse & navigate to where you downloaded the upgrade file and click open.
  • Click upgrade, it will take around 3 minutes. Please do not unplug the router during this time.
  • If you are wired to your computer or connected via Wifi (and won't automatically connect to another Wifi name) you will be taken to the home interface screen when the upgrade has been completed.
  • If the rare event that you get an error message please contact us and do not turn off the router. Do not worry, it just requires some help from our team.

If you already have the beta version (1.03.6g) you do not need to upgrade. If you have purchased the router after June 1st you will have version 1.03.6h, DO NOT DOWNGRADE TO .6g! .6h doesn't have any new features.

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Make sure auto-cloud & bleeding edge is ticked in "Settings Misc". Select the "Halo 5" service for your xbox. Then restart the game or better yet restart the xbox. Then welcome to amazing connections. 

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