DARKNESS

You can use ping assist if you like or re adjust your geofilter settings to wherever the servers for that specific game are located upon you can check this by booting up the game and looking at the geofilter or by looking at the game's server locations etc The geo will block any servers not upon those parameters so you must know were the servers are located to get the best overall experience

@Chf WiggumSo are you able to reinstall firmware/flash a file?

@Jakerod12Do a device manager re sync that should bring you up to date with the most recent cloud updates though there are certain games not on the list and they'll appear as unknown and not be prioritized unless you force prioritize the device. That why it recommended to add them to the DPI if you want them to be detected etc...

@RossDxboxIf your playing specifically cod I would recommend just using ping assist...as for the servers there sometimes outdated or are for other game modes so it not going to be 100% and for some games it best to use polygon/circle mode because it doesn't work to well with ping assist such as Fortnite and others.

@Chf WiggumHow are you hard resetting? if you don't mind me asking....also have you tried logging in with 192.168.1.1

@davemarsden132That the beauty of working with internet providers you get people that get paid to act like there doing they're job and eventually if the problem becomes too big they give you someone who actually knows what they're doing...personally if they don't try to fix the issue last resort is filing an ffc claim which they'll eventually contact a superior at there headquarters because they don't like the fcc to well 😂 Something I gave them a taste of once for pissing me off though if it get serious you'll have to pay for a civil file claim also it best to document everything before the case occurs.

@Netduma FraserHere some footage of it being unresponsive and responsive whenever it works HVPN #2.mp4 HVPN #2.1.txt

@Netduma FraserAround 15-30 seconds

@Netduma FraserThere seems to be something going on since when I turned off the console it gained access to the vpn though the console does not get the vpn initially it did though this started happening and there seems to be a delay when it activates HVPN #2.txt

@Netduma FraserStill doesn't work HVPN #1.mp4 HVPN #1.txt

@Netduma FraserSo what dns would I have to put specifically? Would that be the remote on the file?

@Netduma FraserSo I think it was actually the Ethernet cable however now Hybrid VPN is not working as it not being applied to the devices I did do a reboot and that didn't work and on the logs it shows reloading IPS so it doesn't make since as to why it not working. HVPN NOT WORKING.mp4 HVPN .txt

@Crazy CatI would try hard resetting again and then wait 5 minutes and then try to access the interference

@MonirHusseinI would capture a log of that by going to system information and then try rebooting the router and see if that fixes it

@Netduma FraserI think it might actually be my ISP having issues since I experienced it through regular qos

@Netduma FraserI think it maybe the fact that it keeps doing updates on the cloud in the background for no reason there should be a feature were you can have the cloud updates update whenever you want not be forced to update as it slows down the hardware since it limited. DUMAOS CLOUD UPDATE.txt

@Netduma FraserNever mind the part that exceeds bandwidth I know that would be one reason for packet loss however that isn't the case in my situation I just have the console connected to hybrid vpn and game and it appears to have packets being lost sometimes.

@Netduma FraserSo I did a bit of testing to figure out why I was experiencing packet loss through hybrid vpn and it seems any time you exceed bandwidth you get packet loss this also seems to happen on my ps5 which is the only reason I noticed since it happened a few times while I was gaming and there was no other device running under hybrid vpn and this isn't an issue when it disabled. I tested the disabling+enabled QOS that didn't work either Hybrid VPN .mp4

@Netduma FraserCan you update the site as requested for the XR1000 to the current version https://support.netduma.com/support/solutions/articles/16000132677-dumaos-firmware-progress

@ArthurkulpI'll request it to be updated though you can see it on the netduma forum to be honest i was the one to put it to attention in the forums the thing is originally this update was a canceled update and then they decided to fully release it after it leaked which isnt much it just a security patch. The official netduma update should be coming by the end of this year if it does 😅

So games console is used if a game isn't compatible so if you want most traffic to be prioritized you can use it however that something that won't be available on the next update since the dpi is being updated to perform more efficiently and they already passed some of the features through the cloud. However for the XR1000 were still waiting for the cloud update I use both routers so currently the XR1000 does not have the newer dpi cloud update which performs way better do to my feedback and others.

Did you try with other devices?

@DerlandesYeah that can happen it because the first response it gets from the server it’ll connect to it if it matches the ping that just the way it was designed an so it flawed in certain occasions. That why if you know your area properly it best to just set it to 0 and make your custom geofilter….

@DerlandesWell if it finds a server with the ping you've set it going to connect to it that how ping assist works it will not follow the geofilter rules it'll go outside of them that why to force an area you set it to 0 however finding servers below 20ms is not bad though if you can get better then you use whatever you deem more useful

@DerlandesDo you live around that area? If you do not you can't force a server out of your region technically it possible though you'll be waiting ages that why you use a hybrid vpn though that not available on the XR1000 currently Also depends on your settings are you using ping assist if so disable it by having it as 0 to force servers