Netduma Liam

Did you factory reset the router after I mentioned to do it by holding the pin on the back? If so, can you please now clear your browsers cache and check again? ------------------------------ 在我提到通過按住背面的別針來完成路由器之後，您是否將路由器恢復出廠設置？ 如果是這樣，您現在可以清除瀏覽器緩存並再次檢查嗎？

Are you going through the VPN currently? If so, where to? Can you click on that server in the UK next time you see it and send us the ID? I think that's whitelisted by mistake which definitely won't be helping your ping. Your QoS settings look good!

OK, I can't remember if it's possible or not, but can you manually set the DNS on the iPhone too? Just set it to something like 1.1.1.1

Welcome to the forum! The credentials to login will be whatever you set them to when you first purchased the router and set it up, so if that's not admin/password you wouldn't of been able to get in. So the current situation is that you're connected via Wi-Fi, but don't have connectivity? Now you're on the Wi-Fi, you should be able to access the DumaOS interface by going to 192.168.77.1 in your browser, if you've reset it like you mention you'll need to complete the setup wizard again to get internet access. Based on the bug you mention with the Wi-Fi password, I suspect you're on a very old firmware. If you can get through to the interface after following the above step, I'd suggest upgrading the R2 from the 3-dot menu in the top right to the below firmware:

Interesting, it may just be a server misclassified as a peer, that's quite possible. However, I'm not sure why it's whitelisted. Is that the only icon on the map when you're playing? It may be that it's whitelisted by mistake and the team just need to remove it. When you try to connect to your desired servers, are you just getting connected to this one instead? It's possible they're not quite showing up in our captures yet, or they simply decided to do away with them/commit them to Warzone. Unfortunately there's not a huge amount of insight available on that sort of stuff.

It's a NETGEAR feature so not necessarily something we're as well versed in, steps 1-7 in this guide look like they should help you though! https://kb.netgear.com/000061276/How-do-I-set-up-a-bridge-for-a-VLAN-tag-group-for-my-NETGEAR-Nighthawk-router-if-I-live-in-Singapore

A few people have reported ping in general seems higher on this game, probably because it's brand new and the servers are super busy. Does the ping you see in game match the ping you're seeing in Geo-filter?

Can you click on the server you're seeing that's appearing as being whitelisted (has the circle around the icon) and send me the ID of it? It's possible it's been whitelisted by mistake. I'm afraid there isn't currently a way to take the data you see in Ping Heatmap and apply it directly over to Geo-filter.

Do you see an icon appear on the geo-filter map when you finally get connected to a game? Where is it? It's possible that it's just a Warzone server you're seeing, yes. The two datasets are very similar.

Welcome to the forum! Sorry to hear you're having trouble. Is your PC running Windows? If so, could you please try setting a static IP in Windows with the following information: IP address: 192.168.77.100 Subnet mask: 255.255.255.0 Default gateway: 192.168.77.1 If you're not sure how to do this, you can use this guide: https://kb.netgear.com/27476/How-do-I-set-a-static-IP-address-in-Windows After that, could you please reboot the R2 and see if you can access the interface again.

Thanks for that, that looks OK to me. Can you run a Connection Benchmark test from the R2 and see what the results are? If you completely disable QoS from the three-line menu in Congestion Control, do speeds improve?

I would suggest keeping an eye on our Twitter, that's where we'll announce these kinds of things!

When you say Geo-filter didn't work, were some servers appearing as whitelisted so you were getting connected to them despite them being outside your radius? Was it the same server(s) every time? Can you perhaps provide the IDs of the servers you kept getting connected to? I suspect some servers are whitelisted by mistake for the new game, causing some problems in Geo-filter.

How did you factory reset the XR1000? I would suggest doing this by holding the reset pin on the back for thirty seconds. Then wait 5 minutes and access the interface to set it up again. ----------------- 您如何將 XR1000 恢復出廠設置？ 我建議通過在背面按住復位銷 30 秒來做到這一點。 然後等待5分鐘，進入界面重新設置。

Can you please try accessing the interface through an incognito/private window and see if the windows can load then? -------------------------- 您能否嘗試通過隱身/私人窗口訪問界面，然後查看窗口是否可以加載？

Could you please go to Device Manager, click the three-line menu in the top left of the Device Map and switch to table view. Can you then post a screenshot of the top table, called 'Ports table'?

Where are you measuring the ping, are you looking in Geo-filter or are you checking in-game? How do the two results compare? Are you seeing any servers in the Geo-filter map when you're playing a game?

Interesting, OK can you provide us with those logs so we can take a look? Does it still show as 'Connected' in HybridVPN?

I'm afraid this isn't currently possible in Hybrid VPN. I will add it as a suggestion so the team can potentially implement it for the future though.

Pourriez-vous s'il vous plaît essayer d'aller dans Paramètres -> Configuration -> Configuration LAN et changer la valeur DHCP minimale à 100. Après cela, réservez une adresse IP pour chaque périphérique sur le réseau. Donnez-leur des adresses IP entre .2 et .99, afin qu'ils soient en dehors de la plage DHCP. Après cela, faites-moi savoir si vous avez encore des problèmes et nous pourrons approfondir la question.

OK, can you please try holding the reset pin on the back of the R2 for thirty seconds, then wait 5 minutes. After that try accessing the interface again and complete the setup.

Où est défini votre fichier VPN ? Quel est votre ping si vous désactivez le VPN ? Si vous continuez à avoir cette erreur dans QoS, la solution consiste à rétrograder vers la version .114 du micrologiciel, à réinitialiser les paramètres d'usine, puis à effectuer une nouvelle mise à niveau sans réinitialisation d'usine.

Interesting, so you were getting an 80ms reading to the same server you're friend was getting 20ms to? After removing and re-adding your device, were there still no icons showing on the map?

Not as yet I'm afraid, though we're testing firmware for the XR500 as I write this and it's starting to look really good. Shouldn't be much longer before we can provide you a firmware!

Yeah that's fine, as long as it's connected via ethernet. Perhaps it's a hardware problem on the PC then!