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Posted 11 May 2018 - 09:09 PM
Posted 11 May 2018 - 09:21 PM
Hi Damien - wire the Netduma direcly into your BT router. There should be no need for the TP Link router now as you want everything going through the Netduma to use its congestion control.
Then could you connect a PC or laptop to the Netduma via a wire. Now go to speedtest.net and run a test. What speeds are you getting?
- Alex49H likes this
Posted 12 May 2018 - 06:41 AM
hiya.my setups all wired from bt to netduma.ive managed to get on psn by using the net duma wifi ive done this test multiple times and it works..so its just wired thats not allowing me to connect to psn,my download after multiple tests is 35 megs however the upload is 17.5 kbps on bt my speeds are 50 up 14 down.ok tried wired from laptop using ethernet slot 2 and 3 and internet is so slow its just does not load the page ,so iunplugged ethernet and wif works and the page loads,also tried different ethernet cables no luck,i have ethernet from my bt to duma via ppoe ,then slot 2 being used for ethernet from duma to console/laptop .appreciate your help?.on what to do next. thanks
Posted 12 May 2018 - 07:20 AM
Posted 12 May 2018 - 10:44 AM
failing over wifi now to psn it seems to work a few times doing the psn test then it starts to fail again.the upload is always around 18kbps maybe thats to slow and thats why i cant get on to psn so maybe somethings making my upload super slow?
Posted 12 May 2018 - 11:04 AM
Hi Damien - is your PPoE on the BT router or the Netduma? If on the Netduma, please put it on the BT router.
How long have you had your Netduma for?
Posted 12 May 2018 - 11:16 AM
hiya,ive had the net duma for a couple of days now.ive not done pppoe on the net duma,not sure what you mean by ppoe on the bt hub,i did a factory rest of the bt hub but still not sometime it connects to psn by wifi only but the speeds are slow maily the upload,is it possible u guys can check my net duma pleas, to see if theres any faults ,then at least il know if its just down to incorrect configuration
Posted 12 May 2018 - 11:25 AM
Hi Damien - I meant that you enter your PPoE details directly into the BT, instead of into the Netduma. I assume you had it setup like that already so there's probably nothing to change there.
Did you buy the router directly from us? I'm thinking there's either a problem with the actual router (hardware) or one of your Ethernet cables is not working. But the fact there are issues on WiFi too sounds like it could be a hardware problem.
What speeds do you get when directly connected to the BT router?
Posted 12 May 2018 - 11:42 AM
i get full speeds from my bthub ,i ordered it off ebay hopefully il be able to send it
Posted 12 May 2018 - 11:54 AM
Unfortunately it looks like someone on Ebay has sold you a broken router. I highly recommend you contact Ebay and ghet a refund on this.
Posted 12 May 2018 - 11:57 AM
If you are using a BT Homehub you don't need to use PPoE.
Do a full Netduma factory reset.
Connect your Netduma to the HH, log into your HH, disable WIFI & firewall & place your Netduma IP address into the DMZ.
Connect all WIFI devices to the Netduma.
On you Netduma enter your upload & download speeds into Congestion Control & do auto set-up.
Ensure cookies are enable in Misc settings.
When doing a speed test ensure CC sliders are at 100% for download & upload & give 100% device prioritisation to the device you are performing the speed test on.
Connect your PS4 wired & go into the PS Network settings, do new wired auto set-up.
Don't use Playstation for speed tests, the readings are very inaccurate.
Posted 12 May 2018 - 01:16 PM
just tried them settings no luc, guess its faulty can u guys please remotely access my net duma and test it ?
Posted 13 May 2018 - 01:57 PM
Scroll to the bottom of any page on the router, what version does it say it is?
Official R1 Support Times: 10am - 6pm BST
Official DumaOS/XR500 Support Times: 12pm - Midnight BST
If you're having Settings or Hardware issues with the XR500 please go here and login to get the number for Netgear's 24/7 support line: http://support.netgear.com/
Posted 14 May 2018 - 06:17 AM
1.03.6g rb_951g_2hnd.im not sure what to do ?
Posted 15 May 2018 - 11:24 AM
This conversation will be locked as it has been taken to emails.
Fine tuning guide - How to set up your Netduma R1 quickly with optimum settings. Includes: How to get your full speeds, opening your NAT & Geo-filter settings etc.
FAQ - Includes: How to play with friends using the Geo-filter, I can't access the router control panel, Wifi keeps dropping out etc.
Wiki - Main link to the Wiki, for everything else please search here or on the forum.
Current firmware version (1.03.6) - If you are on anything below this, follow the instructions carefully to upgrade.
Any other issues please make a new thread on the forum, thank you
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