doylebl Posted November 2, 2015 Share Posted November 2, 2015 Hey Guys I noticed that other day that my connection wasn't feeling as good as it normally does and sure enough when i did a check using the duma internet diagnostic tool it showed i had a bad ping. Is there something I can do about this with my isp or is it my fault ? Link to comment Share on other sites More sharing options...
lukasz Posted November 2, 2015 Share Posted November 2, 2015 This is something you have to go back to Your ISP to fix it. You have to contact then and tell them your ping recently have been very high etc. Link to comment Share on other sites More sharing options...
doylebl Posted November 2, 2015 Author Share Posted November 2, 2015 Is there much they can do though ? I really dont know the answer or what to say to them. I find Bell Aliant to be useless even when i do know what im talking about... To me it does seem that there is a hop i guess where it spikes Link to comment Share on other sites More sharing options...
Sgt-Greco Posted November 2, 2015 Share Posted November 2, 2015 Very little they can do. Very little you can do too. IMO pinging 8.8.8.8 is a misleading gauge for connection quality measurements. Link to comment Share on other sites More sharing options...
lukasz Posted November 2, 2015 Share Posted November 2, 2015 It really depends. I have had issues with my connection and I have spent lost of time dealing with ISP but in the end I manage to geta lot better line etc. I guess the question I should ask first is Have you done Internet diagnostics before the issue occurred and if yes what was your results? Link to comment Share on other sites More sharing options...
doylebl Posted November 2, 2015 Author Share Posted November 2, 2015 I have done tests before and the netduma classified it as good. 40 ms Link to comment Share on other sites More sharing options...
lukasz Posted November 2, 2015 Share Posted November 2, 2015 Yebs so there is a increase of a ping. And that is down to your ISP. What I would do is I would ring them up and say that my ping has gone up twice as much as it use to be and I am experiencing delays and bad connection while gaming and using stuff like skype etc. and see what they will say. Link to comment Share on other sites More sharing options...
doylebl Posted November 2, 2015 Author Share Posted November 2, 2015 thanks I will give that a try Link to comment Share on other sites More sharing options...
lukasz Posted November 2, 2015 Share Posted November 2, 2015 let us know how it goes. Link to comment Share on other sites More sharing options...
doylebl Posted November 2, 2015 Author Share Posted November 2, 2015 will do Link to comment Share on other sites More sharing options...
doylebl Posted November 2, 2015 Author Share Posted November 2, 2015 on the phone with them now and already and I can tell they dont know what they are doing. The girl on the phone didn't even seem to know what traceroute was.. i changed back to the factory modem which offers the traceroute feature and they dont even know their own modem Link to comment Share on other sites More sharing options...
doylebl Posted November 2, 2015 Author Share Posted November 2, 2015 they didn't even know what latency was when i explained my ping has almost doubled lol.. I give up. This was technical support i was speaking with too btw. Link to comment Share on other sites More sharing options...
lukasz Posted November 2, 2015 Share Posted November 2, 2015 Shit that dosent seem like technical support to me. So in the end did you manage to get something out of them or completely nothing? Link to comment Share on other sites More sharing options...
Netduma Staff Netduma Crossy Posted November 2, 2015 Netduma Staff Share Posted November 2, 2015 What is your ping generally to the host? I'm not sure where you are located but it could be that there aren't any Google servers near you - if that is the case it might be better to just see what your ping to host is. Also are all your devices going through the Netduma? Also try running a diagnostic early in the morning (off peak time) to see if it is IPS congestion in your area Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted November 2, 2015 Administrators Share Posted November 2, 2015 That's quite funny about their tech support, not great for you obviously though! You should ask them to escalate it up higher because they clearly don't understand what is going on. Crossys suggestions would be good so hopefully you can avoid calling again Link to comment Share on other sites More sharing options...
doylebl Posted November 2, 2015 Author Share Posted November 2, 2015 The Google servers I've pinged for over a year have always been 40 and now there almost 70. Something wrong on there end or google I believe Link to comment Share on other sites More sharing options...
kinel Posted November 2, 2015 Share Posted November 2, 2015 Doylebi Option 1 if your on adsl turn off router for half an hour or so and turn back on router see if that helps out Option 2 if on fiber optic. if youve had a few disconnections or been changing routers dlm may have changed your line causing higher pings If it has just make sure you keep the router on and wait a few days for the line to go back to normal the ping should decrease I am on fiber and if i change routers dlm kicks in on my line and i have to wait a few days to go back to normal Also you should find out if your isp has a profile called fastpath or or also known as turn interleaved off these are availible from some isp if your on a adsl connection I used to have a 40 ms ping when i was on adsl then i got my isp to put me on there fastpath profile my ping went down to 11 ms Also try to do the connections wired as i not sure how you said you was connected I hope this info might help not sure though Link to comment Share on other sites More sharing options...
doylebl Posted November 2, 2015 Author Share Posted November 2, 2015 I'm on wired fibre optic connection Link to comment Share on other sites More sharing options...
kinel Posted November 2, 2015 Share Posted November 2, 2015 Maybe dlm has changed your line ie ping First of all i would turn off the modem and all routers for 30 mins then replug in Then hopefully within 3 days the connection should go back to normal Thats what i do if my ping increases Link to comment Share on other sites More sharing options...
doylebl Posted November 2, 2015 Author Share Posted November 2, 2015 I will try that. Thanks for the advice Link to comment Share on other sites More sharing options...
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