Administrators Netduma Fraser Posted September 5, 2015 Administrators Posted September 5, 2015 Can you do a power cycle please - unplug duma from the hub, turn off duma, turn off hub, wait 1 minute then turn on the hub, wait 30 seconds, reconnect duma to hub then connect duma to power again. See how it goes after that then if its not resolved we can arrange to go to a 1 on 1
zqa20 Posted September 5, 2015 Author Posted September 5, 2015 Should i reset the hub back to factory settings as well and just set the whole thing up again?
Administrators Netduma Fraser Posted September 5, 2015 Administrators Posted September 5, 2015 If you wish to yes you could try that
zqa20 Posted September 5, 2015 Author Posted September 5, 2015 Just did a power cycle and reset my hub. when i reset my hub i could still access my netduma even without internet access, so im guessing my netduma is crashing/freezing?
Administrators Netduma Fraser Posted September 5, 2015 Administrators Posted September 5, 2015 You can connect to the dumas interface if you're connected to it via ethernet, it doesn't need to be connected to the hub just for the control panel
zqa20 Posted September 5, 2015 Author Posted September 5, 2015 Yeah, i couldn't connect to anything before when it crashed ;/. i had to reboot it. Hopefully this has fixed the issue
zqa20 Posted September 5, 2015 Author Posted September 5, 2015 Well it's been stable for around an hour now which is a plus. Is the netduma safe to keep on 24/7?
Netduma Staff Netduma Crossy Posted September 5, 2015 Netduma Staff Posted September 5, 2015 Is the netduma safe to keep on 24/7? Yes
zqa20 Posted September 5, 2015 Author Posted September 5, 2015 well, today has been a stressful day o.0. Thanks for your help guys . Really hope it was a software problem, and that me turning it off and on all day hasn't damaged it -.=.
Netduma Staff Netduma Crossy Posted September 5, 2015 Netduma Staff Posted September 5, 2015 well, today has been a stressful day o.0. Thanks for your help guys . Really hope it was a software problem, and that me turning it off and on all day hasn't damaged it -.=. I don't think turning it off and one will have damaged it I take it you've had no crashes yet?
zqa20 Posted September 5, 2015 Author Posted September 5, 2015 I don't think turning it off and one will have damaged it I take it you've had no crashes yet? Nope, it's been good for around 2 hours now, going to leave it on for a week or so to test it out.
Netduma Staff Netduma Crossy Posted September 5, 2015 Netduma Staff Posted September 5, 2015 Nope, it's been good for around 2 hours now, going to leave it on for a week or so to test it out. Sounds like a good plan. Hopefully you don't see the issue again Will leave the thread open so that you can report back.
Zennon Posted September 6, 2015 Posted September 6, 2015 Nope, it's been good for around 2 hours now, going to leave it on for a week or so to test it out. I leave mine on permanently with no problems if that helps
zqa20 Posted September 7, 2015 Author Posted September 7, 2015 Well my netduma hasn't crashed so far, but my wireless seems to be shot. Although my android is connected to my netduma, I have to refresh the connection to regain access to the internet. I had this issue when i first got my netduma and unticking wifi work around fixed it, but it hasn't worked this time.
PharmDawgg Posted September 7, 2015 Posted September 7, 2015 Maybe trying to find the least congested wireless channel might help.
Administrators Netduma Fraser Posted September 7, 2015 Administrators Posted September 7, 2015 Well my netduma hasn't crashed so far, but my wireless seems to be shot. Although my android is connected to my netduma, I have to refresh the connection to regain access to the internet. I had this issue when i first got my netduma and unticking wifi work around fixed it, but it hasn't worked this time. As Buck says, find your least congested channel, also try ticking the wifi workaround again and see if that makes a difference, but great news that it hasn't crashed
zqa20 Posted September 7, 2015 Author Posted September 7, 2015 Wireless just went again. Unticked wifi work around again hopefully that works ;/.
Zennon Posted September 7, 2015 Posted September 7, 2015 If you still have issue's then try this how-to-find-the-best-wi-fi-channel-for-your-router-on-any-operating-system
zqa20 Posted September 7, 2015 Author Posted September 7, 2015 I noticed it was on channel 7 instead of it's normal channel 6. Hopefully that's fixed it
Administrators Netduma Fraser Posted September 8, 2015 Administrators Posted September 8, 2015 I noticed it was on channel 7 instead of it's normal channel 6. Hopefully that's fixed it Great let us know how you get on
Administrators Netduma Fraser Posted September 9, 2015 Administrators Posted September 9, 2015 Wired as well yeah? Its not rebooting or anything when this happens? No beep?
zqa20 Posted September 9, 2015 Author Posted September 9, 2015 Wired as well yeah? Its not rebooting or anything when this happens? No beep? No it will NEVER reboot itself i have to pull the power from it or it will sit for hours crashed. Is there any way I can get an RMA replacement? I can send photo's of the netduma itself there's no physical damage or anything done to it, it seems that something has gone inside it o.0. Also when i pull the power from it, it loses all it's memory of the devices connected to it, and i have to turn them all on all again to regain use of the host filter feature.
Administrators Netduma Fraser Posted September 9, 2015 Administrators Posted September 9, 2015 What do you mean something has gone inside it??
zqa20 Posted September 9, 2015 Author Posted September 9, 2015 What do you mean something has gone inside it?? I mean a hardware issue rather than a software issue
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