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Geo-Filtering doesn't work & other grievances

Zer0Aspect

By Zer0Aspect
in Netduma R3 Support

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Zer0Aspect

Zer0Aspect

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My R3 was delivered earlier this afternoon. For initial setup & testing I just had it directly connected to my modem/router to get internet/wi-fi enabled. During this period I had connected my Xbox Series X via wi-fi to my R3 and played a few rounds of Call of Duty Modern Warfare 3 to test the geo-filtering. And it worked perfectly as far as I could tell. The device showed up, connection showed while i was in game, servers showed up on the map, and everything seemed to work. After this initial setup & testing period I went into integrating the R3 into my setup for it to be a the main piece for my home network. This included deleting the original Xbox Series X device profile I had originally as I would be using it wired later.

 

My modem/router is a BWG320-550 from my provider, AT&T, I have set it up into bypass mode for the R3 to take center stage. And everything works perfectly. All my devices show up wi-fi and wired. As well as all my devices from my eero system to my smart home equipment. But since doing this geo-filtering has no longer worked. After adding my Xbox Series X again in devices, wired this time, it no longer worked after adding it to geo-filtering. Played a few rounds of CoD MW3 again and nothing. No metrics, no servers, no device even showing connected. I added my desktop and even tried playing CoD Warzone and nothing there as well. So I deleted my Xbox Series X device profile after fully shutting it down. After adding it again and going back to geo-filtering to re-add it there I was met with the warning that said device was already filtered. Even though I had just fully removed the device profile. It didn't even show up in the geo-filtering show all devices. Just my desktop. Which is where one of my grievances comes in. Is there no way to remove a device profile from geo-filtering without fully deleting the device profile? I use the control panel via my desktop & phone app and haven't found a way

 

I have basically tried every solution offered so far on the forums. Restarting my consol/game, Geo-latency, ping assist, strict mode, changing range, rebooting router, etc. Basically everything outside a factory reset. I even change my geo filtering to a different country to see if it even worked in the background. And nothing. It's like the system can't read my devices or work in general. Even though I can see the data In network activity

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TrayDay

TrayDay

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I ran into this bug as well. One of the ways that I was able to get it back to working functionally. I just did a factory reset for good measures. From then on, I was able to get Geo-Filter working as intended.
 

I don't know about Xbox, but I do know that PS5/PlayStation keeps servers in a "Cache" on your system. Basically, powering down the console and unplugging from the back of the console for about two minutes, then replugging the power chord in. Resets the "Cache".

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Netduma Fraser

Netduma Fraser

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I've sent you a PM with firmware, install that then do a factory reset after just to ensure no issues carry over, that should resolve the console/geo issue. When a device is added to the Geo-Filter you can click on it to remove/delete it or to disable filtering on it while still keeping it added.

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Zer0Aspect

Zer0Aspect

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2 hours ago, Netduma Fraser said:

I've sent you a PM with firmware, install that then do a factory reset after just to ensure no issues carry over, that should resolve the console/geo issue. When a device is added to the Geo-Filter you can click on it to remove/delete it or to disable filtering on it while still keeping it added.

Updated the firmware and followed your instructions. Everything is working as it should. Servers & devices shows up, ping is stabilized, doesn't connect to anything out of my range, and i can add & delete devices fine now. before the option didn't even show up. Thanks a ton for your help

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PharmDawgg

PharmDawgg

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3 hours ago, Netduma Fraser said:

I've sent you a PM with firmware, install that then do a factory reset after just to ensure no issues carry over, that should resolve the console/geo issue. When a device is added to the Geo-Filter you can click on it to remove/delete it or to disable filtering on it while still keeping it added.

Do you recommend before we update the R3 to a new firmware to always reboot R3 before and after we update do a factory reset.  Just curious.  Thanks Fraser.

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killi_34

killi_34

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4 hours ago, Netduma Fraser said:

Ich habe Ihnen eine PM mit der Firmware geschickt. Installieren Sie diese und führen Sie anschließend einen Werksreset durch, um sicherzustellen, dass keine Probleme übertragen werden. Dadurch sollte das Konsolen-/Geo-Problem behoben sein. Wenn ein Gerät zum Geo-Filter hinzugefügt wird, können Sie darauf klicken, um es zu entfernen/löschen oder die Filterung zu deaktivieren, es aber dennoch hinzugefügt zu lassen.

Guten Abend. Ich habe das gleiche Problem wie Zer0Aspect. Könnten Sie mir auch die Firmware senden, damit ich das gleiche machen kann ?

Vielen Dank

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Netduma Fraser

Netduma Fraser

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2 hours ago, Zer0Aspect said:

Updated the firmware and followed your instructions. Everything is working as it should. Servers & devices shows up, ping is stabilized, doesn't connect to anything out of my range, and i can add & delete devices fine now. before the option didn't even show up. Thanks a ton for your help

That's brilliant to hear, thanks for the update, you're very welcome!

1 hour ago, PharmDawgg said:

Do you recommend before we update the R3 to a new firmware to always reboot R3 before and after we update do a factory reset.  Just curious.  Thanks Fraser.

For the moment if it's been a few days since a previous update I would suggest rebooting first before upgrading, it may not be necessary but will make sure it works - we know what the issue is and will be fixing it.

It's not necessary to do a factory reset after but in scenarios like the above where you're having a few issues, I think it's a good thing to do after an update so it's fresh.

39 minutes ago, killi_34 said:

Guten Abend. Ich habe das gleiche Problem wie Zer0Aspect. Könnten Sie mir auch die Firmware senden, damit ich das gleiche machen kann ?

Vielen Dank

Gesendet

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Alias 1aB

Alias 1aB

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I had to factory reset after the firmware upgraded to .20. geo filter is working fine and the server shows up for COD on Xbox Series X. This new version of geo filter has some new features that seem useful. Will tinker with it more when I get time. From the couple of games I managed to sneak in, it looks like ping assist works a little different now. It seemed as it was adding latency to the connected server. Can anyone corroborate?

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Netduma Fraser

Netduma Fraser

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7 hours ago, Chaiyoabc said:

I need the fw too. Geo filter is not working at all

7 hours ago, Derek2626 said:

I too would like the update please

7 hours ago, Yungie said:

Can I get it as well? 

5 hours ago, satinghostrider said:

Please send me the firmware too.

Sent it to you all, it's important to note this isn't specifically for Geo-Filter issues.

5 hours ago, Alias 1aB said:

I had to factory reset after the firmware upgraded to .20. geo filter is working fine and the server shows up for COD on Xbox Series X. This new version of geo filter has some new features that seem useful. Will tinker with it more when I get time. From the couple of games I managed to sneak in, it looks like ping assist works a little different now. It seemed as it was adding latency to the connected server. Can anyone corroborate?

That's great to hear! Ping Assist you can set a range so you can get games between 20 - 40 for example. Steady Ping adds ping to the connected server to create a buffer where ping spikes/fluctuations are absorbed, giving you a steady consistent ping throughout the entire game that gives you a smoother experience. This can be disabled by clicking Steady Ping at the top of the map, you can also adjust the buffer.

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Twizzlir

Twizzlir

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Hello Fraser, is the firmware you are providing the one that is autoprompted to update too upon initial setup or is this a newer version not available to update through the UI yet? If so can I please have the link as well.

Thanks,

Twizzlir

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Netduma Fraser

Netduma Fraser

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4 hours ago, pantheree said:

Hello fraser i also need the firmware pls , thx

 

Sent

1 hour ago, Twizzlir said:

Hello Fraser, is the firmware you are providing the one that is autoprompted to update too upon initial setup or is this a newer version not available to update through the UI yet? If so can I please have the link as well.

Thanks,

Twizzlir

It's the latter, a few versions later that we haven't made public yet, I've sent it to you as well

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