Config help

[CRarsenxL]

Hi all,

My apartment complex has a ubiquiti PON it looks like.

 

it also looks like there is a POE connection.

 

that microtik router in the picture is no longer in use as my R2 is in its place.

 

I get packet loss.. not sure why.

 

It does have dynamic IP and the R2 retrieves it as 10.xx.xx.xx

it also retrieves the preset dns they have 8.8.8.8 and 1.1.1.1 perfectly fine.

( I have also replaced all cables)

anyone have tips?

[CRarsenxL]

Would it be worth it to ask them if they can put the R2 IP 192.168.77.1 into their DMZ ?

[CRarsenxL]

@RedBull2k @Newfie

 

adding some big brains to see if they have any ideas

 

the internet is 300/300 btw

[CRarsenxL]

Note : it happens with my tp link router as well, so it’s not the r2.

 

maybe it’s the setup of the r2? Dynamic Static etc… idk … I’m thinking their firewall is causing the packet loss

[Netduma Fraser]

Does the Ubiq have an interface you can access at all? If not it's likely something you'll need to contact the ISP about if it happens on another router

[CRarsenxL]

3 minutes ago, Netduma Fraser said:

Does the Ubiq have an interface you can access at all? If not it's likely something you'll need to contact the ISP about if it happens on another router

https://dl.ubnt.com/guides/ufiber/UF-Nano_QSG.pdf
 

this is it

 

it probably does,

what should I ask them to do?

[Netduma Fraser]

Doesn't look like you can adjust anything. It's either the cable you're using from it to connect to the routers that is faulty, the box itself or somewhere on your line. They should have tests they can initiate to see where the issue may be.

[CRarsenxL]

14 minutes ago, Netduma Fraser said:

Doesn't look like you can adjust anything. It's either the cable you're using from it to connect to the routers that is faulty, the box itself or somewhere on your line. They should have tests they can initiate to see where the issue may be.

I swapped all the cables

 

it is a POE gpon but that wouldn’t change anything right?

[Netduma Fraser]

That could still be faulty, so no doesn't really change anything, worth giving them a call if you've definitely confirmed regardless of the router being used you're seeing the same results

[Newfoundland]

Run PingPlotter a bd see what happens and report the findings back here

[CRarsenxL]

On 12/2/2023 at 8:25 AM, Newfie said:

Run PingPlotter a bd see what happens and report the findings back here

Hey so they were able to give me a static IP which allowed the R2 to receive the WAN IP and Public IP the same now. Before the wan ip was internal 10.x

 

however do I have to setup the Static IP on the r2?

[Netduma Fraser]

1 hour ago, CRarsenxL said:

Hey so they were able to give me a static IP which allowed the R2 to receive the WAN IP and Public IP the same now. Before the wan ip was internal 10.x

 

however do I have to setup the Static IP on the r2?

That's not necessary to do

[CRarsenxL]

3 hours ago, Netduma Fraser said:

That's not necessary to do

Gotcha yea that’s why dynamic works just fine:

 

thank you!