Having issues with my ping under load lately.

[purpleandgold33]

Here's my issue lately. Like the last month or so I have been having issues with my ping under load. I'm wondering if my modem is getting old. I have the tp link7610 and I bought it in 2017 I believe. I had speeds right around 200 dn and 11 up back then with spectrum. Now they have upgraded me and I have 300+ same upload. I own the R2 and bought a different modem the Motorola MB7621 and hooked it up and I was having packet loss and couldn't get the thing to work right. So I called spectrum and said I'm gonna put the old modem back. My question is do you think its my modem? Its only rated for 150 mg and the fact it might be getting old. If so anyone with spectrum what modem are you using? I'm looking at the Netgear CM500. Wondering if it works with duma R2. It says its compatible with any router. Any insight would be great. Spectrum is a fairly big company nationwide and I'm sure there are a lot folks that can add their 2 cents in. Thanks in advance, cheers!

I used to A's across the board for these tests so thats why I'm wondering. I wish Modbox was still around. He was the one that put me on the tplink 7610. That thing has been a champ and it lowered my ping when I got it!

[Fuzy]

Set your ABB to "Always" 70/70%

[Netduma Fraser]

Ping Under Load at that rating would indicate that QoS needs to be fine tuned some more. It's best to start with a high value for Congestion Control, say 95% then do a test, decrease by 10%, test, decrease by 10% etc, until you get to a value that is pretty good and then try 5% either side of that value to see if it can be improved. It's important to note that Download & Upload on Congestion Control don't have to be the same value and that you may have a better experience with differing values.

[purpleandgold33]

3 hours ago, Netduma Fraser said:

Ping Under Load at that rating would indicate that QoS needs to be fine tuned some more. It's best to start with a high value for Congestion Control, say 95% then do a test, decrease by 10%, test, decrease by 10% etc, until you get to a value that is pretty good and then try 5% either side of that value to see if it can be improved. It's important to note that Download & Upload on Congestion Control don't have to be the same value and that you may have a better experience with differing values.

I've done that already thats why i;m saying something ain't right cause this just started about month ago. 

[Netduma Fraser]

Ping Under Load is purely on your side, did you do the above after the upgraded speeds as you will need to as the same settings may not work for those speeds

[Zippy]

@purpleandgold33  If you are going to go through the trouble of buying a new modem id purchase one that is DOCSIS 3.1 / 3.0 compatible..  Something like the SB8200 or MB8600.. That would be my recommendation..  I really wouldnt waste your money on just a 3.0 modem.. Those two I listed above are backwards compatible.. They work either on a DOCSIS 3.0 or 3.1 network.. Spectrum in your area likely uses 3.1 DOCSIS.. Even if your not on there Gig plan.. Example for yah is im on the same speed plan as you. And I have the SB8200.. It uses parts of DOCSIS 3.1 even though im not on there Gig plan..

Anytime you purchase a new modem you do have to make sure you fully factory reset your router/R2.. That is a must!

Now in your case since you have changed modems a few times id start by unplugging your modem for a bit.. Then I would fully factory reset the R2.. Once the R2 has been fully factory reset before going through the setup wizard of the R2 I would plug back in your modem and let that fully boot up.. Then proceed to do the setup of the R2.. 

Hopefully this makes sense.. 

In the future though id recommend to upgrade to a better type modem.. save your pennies! Get on the DOCSIS 3.1 Network.. If your connection and cable coming to your house is good you should have a much more stable connection on the DOCSIS 3.1 network..

Good luck my friend!

If you have further questions ask away! 

Zippy.

[purpleandgold33]

6 hours ago, Zippy said:

@purpleandgold33  If you are going to go through the trouble of buying a new modem id purchase one that is DOCSIS 3.1 / 3.0 compatible..  Something like the SB8200 or MB8600.. That would be my recommendation..  I really wouldnt waste your money on just a 3.0 modem.. Those two I listed above are backwards compatible.. They work either on a DOCSIS 3.0 or 3.1 network.. Spectrum in your area likely uses 3.1 DOCSIS.. Even if your not on there Gig plan.. Example for yah is im on the same speed plan as you. And I have the SB8200.. It uses parts of DOCSIS 3.1 even though im not on there Gig plan..

Anytime you purchase a new modem you do have to make sure you fully factory reset your router/R2.. That is a must!

Now in your case since you have changed modems a few times id start by unplugging your modem for a bit.. Then I would fully factory reset the R2.. Once the R2 has been fully factory reset before going through the setup wizard of the R2 I would plug back in your modem and let that fully boot up.. Then proceed to do the setup of the R2.. 

Hopefully this makes sense.. 

In the future though id recommend to upgrade to a better type modem.. save your pennies! Get on the DOCSIS 3.1 Network.. If your connection and cable coming to your house is good you should have a much more stable connection on the DOCSIS 3.1 network..

Good luck my friend!

If you have further questions ask away! 

Zippy.

Hey Zippy,

Thanks for the reply and the info. I'm not super keen on these types of things so I like when ppl educate me on what is good and what isn't. So the Docsis 3.1 is worth the money your saying? Because those modems are spendy. The tp link 7610 was cheap and it has been good all way up to this point. I think its overloaded with my connection speeds exceeding its capabilities. Out of curiosity what is your ping stats? Are they good with the Arris? Assuming they are or you wouldn't recommend it. Also, I did a factory reset already. I just updated the R2 when i got the modem and I was on the old software. 

Thanks again!

 

[purpleandgold33]

19 hours ago, Netduma Fraser said:

Ping Under Load is purely on your side, did you do the above after the upgraded speeds as you will need to as the same settings may not work for those speeds

I've been on these speeds for a while Fraser. So everything has been the same on my end. Thats why I am saying this just started a month ago. I used to get close to my regular ping test with my ping test under load. I would get A+'s across the board or A's at least. Thats why I am thinking maybe my modem might be on its last leg. My ping has always been very stable. I always used to check it on pingplotter before you guys put the new connection benchmark on the software. When I talked to the Spectrum on the phone the lady was saying that my modem is old and its not made for the speeds I have now. 

[Netduma Fraser]

Ah that's fair enough then, probably best to follow the advice above from Zippy and see if that improves things for you

[purpleandgold33]

@Zippy

Hey bud,

So I went ahead and ordered a surfboard modem and have had 2 days now. Things have actually stabilized nicely! Thank you for your advice bro. Appreciate it! My base ping has actually dropped from the low 20's to mid teens and ping under load has stabilized! Also I am getting more down'oad speeds with this modem as well. I used to get 275 ish now is around 360. 

Thnaks again!

[Netduma Fraser]

That's brilliant to hear, thanks for the update!

[scbba]

How well is the 8200 holding up? I'm looking to upgrade to this modem. but I'm not sure since the earlier model has the puma. Does this modem have it or the Broadcom?