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Posted

Hi all. I actually posted this on the Plusnet forums thinking it was a line issue although the responses I received suggest it could be a router issue. The only thing they would think would be happening is a line resync but the disconnect from the internet would be much longer than a few seconds.
 

Below is a copy and paste from that forum. 
 

Has anyone experienced such an issue?
 

Hi all,

Long-term user of Plusnet due to the reliability of their connection. I game each night, always online, so a resilient network is critical to me, however over the past few weeks, very late into the night, my connection will drop for a second or so, enough to kick me from whatever game I may be in, so it's starting to grate on me somewhat. Wednesday  it was 11:25pm, kicked from an online fps game i was in, also the PSN party, this also happened to another console in the house. Last night 10:26pm kicked from a fifa online game  

 

Has anyone else experienced this? I know it's the internet as I have my PC open simultaneously, and the ability to access websites isn't possible. I do nothing to restore the connection; it's so quick I would only notice if I were in an online game.I

  • Administrators
Posted

So the connection re-establishes itself automatically without a reboot or anything like that? If you haven't rebooted since the disconnect could you grab the log file from the System Information page on the router and post it here, that should give us an indication of what is happening. What router is it you're using?

Posted
On 1/15/2023 at 12:13 PM, Netduma Fraser said:

So the connection re-establishes itself automatically without a reboot or anything like that? If you haven't rebooted since the disconnect could you grab the log file from the System Information page on the router and post it here, that should give us an indication of what is happening. What router is it you're using?

Hi mate, yes correct, no reboot required, but downtime is enough to upset any online game I'd be in.

Unfortunately, I was away for the weekend, so the log file won't be of much use now; when it happens again I will download and post up.

XR1000

Thanks

Posted
1 hour ago, andybtsn said:

Hi mate, yes correct, no reboot required, but downtime is enough to upset any online game I'd be in.

Unfortunately, I was away for the weekend, so the log file won't be of much use now; when it happens again I will download and post up.

XR1000

Thanks

OK not to worry, thanks for letting us know. We'll stand-by until you've got the logs!

  • 3 weeks later...
Posted

I hadn't been gaming much of late but it finally happened again tonight. Log attached, it happened at 23:56 to be exact,  can some examine what would happen on the duma to make me DC from the online match I was in? 

Log.txt

Posted
10 hours ago, andybtsn said:

I hadn't been gaming much of late but it finally happened again tonight. Log attached, it happened at 23:56 to be exact,  can some examine what would happen on the duma to make me DC from the online match I was in? 

Log.txt 73.16 kB · 0 downloads

Thanks for this, there's clearly something going wrong in the logs. I've passed these over to the developers to debug, we'll get back to you when we've heard back.

  • 2 weeks later...
Posted
On 2/7/2023 at 10:42 AM, Netduma Liam said:

Thanks for this, there's clearly something going wrong in the logs. I've passed these over to the developers to debug, we'll get back to you when we've heard back.

Hi, any news? It happened again tonight around 9:30. log attached

LOG 170223.txt

Posted
On 2/17/2023 at 11:38 PM, Netduma Fraser said:

I'll check in on Monday with the team. How often does it happen, every day?

Not every day no, seems to be the evening but then that's only noticed because it's the time of day that I will be playing online

Posted
5 hours ago, Harley said:

I used to get this sort of issue when Openreach was doing local maintenance. Always seemed to be late in the evening at about the same time.

Surely the time disconnected would be longer than a few seconds if they were messing with the connection? The router would need to resync which could take minues?

  • 1 month later...
  • Administrators
Posted

In LAN Setting, set the DHCP range to start at .50, then assign reserved IP addresses to devices between .2 & .49 so they're out of the DHCP range, apply, reboot from the interface, wait 2 minutes and see if that stops the disconnects.

Posted
On 4/4/2023 at 4:13 PM, Netduma Fraser said:

In LAN Setting, set the DHCP range to start at .50, then assign reserved IP addresses to devices between .2 & .49 so they're out of the DHCP range, apply, reboot from the interface, wait 2 minutes and see if that stops the disconnects.

 

Thanks. I have done this now, the only thing that isn't working, and the one thing I need is the PS5! For some reason it won't pickup an IP address, I either have to manually input on the PS5 or connect to the WIFI. Any idea why? It just appears to my PS5 strangely. I have 2 other PS4s and another PS5 in the household and they are fine connecting with a reserved IP.

I did factory reset my XR1000, is it caching something? The only different setting within the OS is that the PS5 is prioritised in QOS, its setup exactly the same way as the other console and connected to the same switch.

  • Administrators
Posted

Just to clarify the PS5 does have a reserved IP on the router but the console won't pick it up? Make sure the PS5 is set to automatic network settings, then give it a reboot, does it then pick up the address? 

  • 8 months later...
Posted

Hello, this is rearing it's ugly head once again, now random times during the day. I was in an online EAFC game and got kicked from the servers, here is the log around the time

 

[DHCP IP: (192.168.1.54)] to MAC address 76:9F:0E:5F:D4:81, Sunday, Dec 31,2023 18:42:09
[Admin login] from source 192.168.1.44, Sunday, Dec 31,2023 18:42:04
[Admin login] from source 192.168.1.44, Sunday, Dec 31,2023 18:41:54
[UPnP set event: Public_UPNP_C3] from source 192.168.1.25, Sunday, Dec 31,2023 18:41:36
[DoS attack: ACK Scan] from source 20.90.156.32,port 443 Sunday, Dec 31,2023 18:41:34
[DoS attack: Fraggle Attack] from source UNKNOWN,port 443 Sunday, Dec 31,2023 18:41:27
[Admin login] from source 192.168.1.44, Sunday, Dec 31,2023 18:41:22
[Time synchronized with NTP server] Sunday, Dec 31,2023 18:41:08
[Internet connected] IP address: 87.114.51.167, Sunday, Dec 31,2023 18:41:08
[DoS attack: Fraggle Attack] from source UNKNOWN,port 443 Sunday, Dec 31,2023 18:40:55
[Internet disconnected] Sunday, Dec 31,2023 18:40:51
[Internet idle-timeout] Sunday, Dec 31,2023 18:40:51
[Admin login] from source 192.168.1.44, Sunday, Dec 31,2023 18:40:49
[Admin login] from source 192.168.1.44, Sunday, Dec 31,2023 18:40:39
[Admin login] from source 192.168.1.44, Sunday, Dec 31,2023 18:40:09
[DHCP IP: (192.168.1.54)] to MAC address 76:9F:0E:5F:D4:81, Sunday, Dec 31,2023 18:39:49
[Admin login] from source 192.168.1.44, Sunday, Dec 31,2023 18:39:37
[DHCP IP: (192.168.1.56)] to MAC address 6C:99:9D:68:9C:8B, Sunday, Dec 31,2023 18:39:22
[DHCP IP: (192.168.1.54)] to MAC address 76:9F:0E:5F:D4:81, Sunday, Dec 31,2023 18:39:09
[Admin login] from source 192.168.1.44, Sunday, Dec 31,2023 18:39:05
[DHCP IP: (192.168.1.54)] to MAC address 76:9F:0E:5F:D4:81, Sunday, Dec 31,2023 18:38:55
[DHCP IP: (192.168.1.54)] to MAC address 76:9F:0E:5F:D4:81, Sunday, Dec 31,2023 18:38:42
[Admin login] from source 192.168.1.44, Sunday, Dec 31,2023 18:38:33
[DHCP IP: (192.168.1.57)] to MAC address A0:D2:B1:E7:34:D0, Sunday, Dec 31,2023 18:38:08
[Admin login] from source 192.168.1.44, Sunday, Dec 31,2023 18:38:01
[DHCP IP: (192.168.1.30)] to MAC address 72:37:B8:88:F3:FB, Sunday, Dec 31,2023 18:37:54
[Admin login] from source 192.168.1.44, Sunday, Dec 31,2023 18:37:29
[Admin login] from source 192.168.1.44, Sunday, Dec 31,2023 18:36:57
[DHCP IP: (192.168.1.54)] to MAC address 76:9F:0E:5F:D4:81, Sunday, Dec 31,2023 18:36:32

  • Administrators
Posted

There isn't too much there to indicate why you would have received a disconnect. Has anything in your setup or settings changed recently?

Posted
Just now, Netduma Fraser said:

There isn't too much there to indicate why you would have received a disconnect. Has anything in your setup or settings changed recently?

Nothing. The kids have even disconnected from Fortnite a few times over the past few weeks, same with me on COD/EAFC. 

Posted

Some devices had lost connection so I rebooted the router. Lo and behold it reset to factory settings. So sick of this thing 

  • Administrators
Posted

Bizarre, the only thing I can see which is strange is one device being assigned the same IP over and over again prior to the disconnect. .54 which device is using that IP?

Posted
5 minutes ago, Netduma Fraser said:

Bizarre, the only thing I can see which is strange is one device being assigned the same IP over and over again prior to the disconnect. .54 which device is using that IP?

I've given up assigning IPs out now, nothing but trouble for such a simple task for a router.

 

Any sign of this new firmware? It feels like its been years in the making...

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