Why will DumaOS not load and gives me a white screen with this message "DumaOS not loaded yet!"

[Bcobz]

Ive tried on incognito window which i usually only log into the router on. 

Is there something that I can do to fix this?

[Netduma Liam]

  On 7/15/2022 at 4:35 AM, Bcobz said:

Ive tried on incognito window which i usually only log into the router on. 

Is there something that I can do to fix this?

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When did you start noticing this? Was it after any network changes or an upgrade?

Can you perhaps try a different browser?

[Bcobz]

  On 7/15/2022 at 9:58 AM, Netduma Liam said:

When did you start noticing this? Was it after any network changes or an upgrade?

Can you perhaps try a different browser?

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I just noticed it yesterday when i went to download the OS. I havent updated it yet. I will try and just restart the modem and Duma when i get back. Ill try safari when i get back as well and wet you know.

[Bcobz]

Different browser didn't work. I ultimately just hard restarted and downloaded the firmware. Didn't know what else I could have done. 

[Netduma Liam]

  On 7/19/2022 at 3:04 AM, Bcobz said:

Different browser didn't work. I ultimately just hard restarted and downloaded the firmware. Didn't know what else I could have done. 

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So have you now upgraded to the latest firmware? If so, could you please factory reset the R2 either through the three-dot menu in the top right of the interface (if possible) or hold the reset pin on the back of the R2 for thirty seconds.

[Bcobz]

  On 7/19/2022 at 10:24 AM, Netduma Liam said:

So have you now upgraded to the latest firmware? If so, could you please factory reset the R2 either through the three-dot menu in the top right of the interface (if possible) or hold the reset pin on the back of the R2 for thirty seconds.

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Doing the reset right now. Had to go with the button hold for 30 seconds. A lot of sites wouldn’t load after I updated the firmware. 
 

I’ll update once it’s done or have any questions 

[Bcobz]

  On 7/20/2022 at 5:35 PM, Bcobz said:

Doing the reset right now. Had to go with the button hold for 30 seconds. A lot of sites wouldn’t load after I updated the firmware. 
 

I’ll update once it’s done or have any questions 

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Update: restart and logged in the DumaOS setup. 
 

worked for like 5minutes then said DNS not connected or something like that. 
 

i restarted the modem and will power the router after the modem finishes. 

[Bcobz]

Internet is working again. However some websites are taking extremely long to load. Not sure why its doing that. I did notice that adblocker is enabled not sure if that has changed from prior set ups. 

[Netduma Liam]

  On 7/20/2022 at 8:20 PM, Bcobz said:

Internet is working again. However some websites are taking extremely long to load. Not sure why its doing that. I did notice that adblocker is enabled not sure if that has changed from prior set ups. 

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Could you please disable Adblocker and then see if website are still struggling to load? That sounds like it may be causing the problem.

[Bcobz]

  On 7/21/2022 at 11:52 AM, Netduma Liam said:

Could you please disable Adblocker and then see if website are still struggling to load? That sounds like it may be causing the problem.

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Yeah the ad blocker was definitely causing the issues. 

 

However the same thing is happening all over again. 

[Netduma Fraser]

Ah okay so you could put that in the whitelist so it loads correctly with Adblocker enabled. Reboot the router, wait 2 minutes, then go to the System Information page and then in the Rapp panel menu ≡ change the retries to 5, reboot from the interface, wait 2 minutes before accessing and see if it works then please.