rjaaayyy Posted August 26, 2022 Author Share Posted August 26, 2022 Yes it was in, couldn’t press anything on the page when it disconnected though. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted August 26, 2022 Administrators Share Posted August 26, 2022 8 minutes ago, rjaaayyy said: Yes it was in, couldn’t press anything on the page when it disconnected though. It may have saved automatically, is there a log on the USB if you plug it into a PC to check? Link to comment Share on other sites More sharing options...
rjaaayyy Posted August 26, 2022 Author Share Posted August 26, 2022 No there isn’t. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted August 26, 2022 Administrators Share Posted August 26, 2022 On the debug page, the other checkboxes were they already enabled by default or did you enable those? Link to comment Share on other sites More sharing options...
rjaaayyy Posted August 30, 2022 Author Share Posted August 30, 2022 Only start debug log capture when boot up was checked. I had to enable LAN/WAN packet capture to use usb. The rest were unchecked. Link to comment Share on other sites More sharing options...
rjaaayyy Posted August 30, 2022 Author Share Posted August 30, 2022 What is going on why does none of the solutions work lol. Very frustrated Link to comment Share on other sites More sharing options...
Netduma Liam Posted August 30, 2022 Share Posted August 30, 2022 9 hours ago, rjaaayyy said: Only start debug log capture when boot up was checked. I had to enable LAN/WAN packet capture to use usb. The rest were unchecked. Restore all checkboxes, besides the ones for USB capture, to their default. We don't need these other options and they could be causing an issue/confusion. Link to comment Share on other sites More sharing options...
rjaaayyy Posted August 30, 2022 Author Share Posted August 30, 2022 What do you mean? I currently have Enable LAN/WAN packet capture checked. Aswell as Start debug log capture when boot up checked only. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted August 30, 2022 Administrators Share Posted August 30, 2022 23 minutes ago, rjaaayyy said: What do you mean? I currently have Enable LAN/WAN packet capture checked. Aswell as Start debug log capture when boot up checked only. From your previous screenshot, WAN port mirror, external IPv6 & 11k were enabled. Previously when I asked if there was a log that saved there should actually be a folder that has been created, do you see a folder that wasn't there previously? Link to comment Share on other sites More sharing options...
rjaaayyy Posted August 31, 2022 Author Share Posted August 31, 2022 No there wasn’t. This time I did just those 2 and left the others unchecked. Link to comment Share on other sites More sharing options...
rjaaayyy Posted August 31, 2022 Author Share Posted August 31, 2022 Link to comment Share on other sites More sharing options...
Netduma Liam Posted August 31, 2022 Share Posted August 31, 2022 OK, we were referring to the last screenshot you provided of these settings where these were ticked, hence the confusion. If this feature doesn't seem to be working, I'd suggest trying another storage device to be sure. However, if that's still not helping, I'm not sure how much more we can do until we have another firmware version available. You could try reaching out to NETGEAR's support about the issue and see if they're able to offer any alternative solution. Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now