xr 500 dropping internet.

[rjaaayyy]

Suddenly these days, my router will just lose the internet, a little randomly. No setting was changed and my firmware version is up to date. Any reason or solution to why this is??

[Netduma Fraser]

I couldn't give a reason without more of an indication, have you done anything, reboot, update etc? 

Does the internet return on its own, do you need to reboot to get it back etc? 

[rjaaayyy]

no i have not, i updated to recent version when it was released and nothing since. I havent changed any settings. Um it eventually reboots on its own, but its faster if i turn it on and off again. 

[Netduma Fraser]

Did you do a factory reset after the update as that is recommended to remove remnants of the previous version that may cause issues. Do you have access to the interface when you disconnect? If so could you provide the log from the System Information page please when you get a disconnect? 

[rjaaayyy]

I have not factory reset after the update, and I cannot access the interface when it disconnects. I will do the factory reset once again, and update if it does again. 

[rjaaayyy]

i did the factory reset and it still dropped that same night

[Netduma Liam]

5 hours ago, rjaaayyy said:

i did the factory reset and it still dropped that same night

Could you please go to Settings -> Setup -> LAN Setup and change the minimum DHCP value to 100.

Then, go through and reserve an IP address for each device on the network. Give them IP address from .2 to .99.

Save those settings and see if the disconnections still occur. It may also be worth rebooting after applying these settings.

[rjaaayyy]

honestly, im lost and dont know what to change lol

[Netduma Fraser]

Change the starting IP address to .100, then click Add under Address Reservation and give all your devices IPs ending between .2 and .99

[rjaaayyy]

alright it is done.

[Netduma Fraser]

Great let us know if that resolves the issue

[rjaaayyy]

it did not, it still dropped once so far.

[Netduma Liam]

8 hours ago, rjaaayyy said:

it did not, it still dropped once so far.

Did you reboot after? If not, now that it's basically rebooted itself, monitor to see if it occurs again. The addresses should now be properly applied.

[rjaaayyy]

Yes I did 

[Netduma Fraser]

Could you provide a screenshot of the LAN Settings page and provide the log from the System Information page please when it drops?

[rjaaayyy]

All I really got, had to reboot router after the latest crash. 

 

 

[Netduma Fraser]

Was the log before or after a reboot? If after then it won't have any useful information unfortunately. Do you not have access when it disconnects? You can click the  icon on the log panel and then download the log to upload which would be easier

[rjaaayyy]

i never have access when it disconnects, it says you are no longer connected to the router. Even if im hardwired from pc to router when it happens, i cant see any of it until it comes back.

[Netduma Liam]

9 hours ago, rjaaayyy said:

i never have access when it disconnects, it says you are no longer connected to the router. Even if im hardwired from pc to router when it happens, i cant see any of it until it comes back.

Are you using NETGEAR's Armor feature? If so could you please try disabling it.

Is there any pattern at all to the disconnections? Do they occur during a particular time of the day or when a particular device is online?

Are you using QoS and/or Traffic Controller at all?

[rjaaayyy]

Not sure where the armour feature would be. No I haven’t noticed a pattern so far. Yes I’m using the qos. 

[Netduma Liam]

15 hours ago, rjaaayyy said:

Not sure where the armour feature would be. No I haven’t noticed a pattern so far. Yes I’m using the qos. 

You can see if it's enabled on the top bar of the interface, marked with a shield icon.

We've seen another issue reported from a separate user where Traffic Controller may be causing a similar problem, have you setup any Traffic Controller rules?

[rjaaayyy]

cant see it anywhere so probably not?? i have not setup any traffic controller rules, i have never used that section  before.

[Netduma Fraser]

When you get a disconnect again, check on the modem to see whether it is showing the XR as a connected device and giving it an IP address please.

[rjaaayyy]

It does not 

[Netduma Liam]

7 hours ago, rjaaayyy said:

It does not 

Interesting, what's the make and model of the modem exactly? If it's a router/modem combo, can you put the XR in it's DMZ and reserve an IP address for it?