rob w Posted June 27, 2022 Share Posted June 27, 2022 I had the netduma for about 18 months and out of nowhere it can't pick up a Internet connection. I upgraded firmware via ethernet and downloading the file via my phone. Still no luck. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted June 27, 2022 Administrators Share Posted June 27, 2022 Did you factory reset once you completed the upgrade? If not do that first and see if it works after going through the wizard. If not then reboot your modem, wait 2 minutes, then reboot the R2 via the interface, wait 2 minutes then attempt to access and see if it gets internet. Link to comment Share on other sites More sharing options...
rob w Posted June 27, 2022 Author Share Posted June 27, 2022 Yes i did factory reset and in the factory reset it could not pick up a connection. But my sky router is working perfectly. I have put the netduma away and now gaming with sky router Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted June 27, 2022 Administrators Share Posted June 27, 2022 Sometimes the way in which routers are booted matters, if you do the above reboot method it should work Link to comment Share on other sites More sharing options...
Darkmessiah Posted June 29, 2022 Share Posted June 29, 2022 Im having the same problem since last Friday all of a sudden the internet connection to my netdumar2 is gone but i cant even get it to reconnect ive done resets on my modem and router and still nothing ive unplugged both and nothing works im stuck currently using my other router i cant even get to interface page Link to comment Share on other sites More sharing options...
Netduma Liam Posted June 29, 2022 Share Posted June 29, 2022 8 hours ago, Darkmessiah said: Im having the same problem since last Friday all of a sudden the internet connection to my netdumar2 is gone but i cant even get it to reconnect ive done resets on my modem and router and still nothing ive unplugged both and nothing works im stuck currently using my other router i cant even get to interface page Welcome to the forum! Could you please create your own topic and detail any and all information you have on the issue. Also include what firmware version you're currently running and anything that changed on the network around the time that you noticed the issue. Link to comment Share on other sites More sharing options...
Fuzy Posted June 29, 2022 Share Posted June 29, 2022 Try to put the DNS directly on your devices! Link to comment Share on other sites More sharing options...
TG3NOC1D3 Posted June 30, 2022 Share Posted June 30, 2022 So I had this issue when I had spectrum using a cable 3.1 modem. I had to power down and remove the power cable from the netduma r2 first. Then powered off my modem at the same time and removed the power cable. I booted my router FIRST, Modem SECOND after the Netduma R2 is fully back online and booted up. Sometimes I also had to boot them at the same time to catch an IP address. Not sure why but is seems to be an issue with certain DOCSIS 3.1 modems. Netduma Fraser and Netduma Liam 2 Link to comment Share on other sites More sharing options...
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