ExpressVPN help

[Victor-Yout]

Tried Nordvpn with the exact same result

[Netduma Liam]

8 minutes ago, Victor-Yout said:

Tried Nordvpn with the exact same result

Still the same packet loss? Can you provide a screenshot of the speedtest results?

[Victor-Yout]

 

[Netduma Liam]

Can you try a different speed test service such as Fast.com and see if you're getting the same problem?

[Victor-Yout]

already did that. also tried pingplotter

[Netduma Fraser]

I've sent you a PM, can you have a look, see if that helps and then post back here letting us know how you get on please.

[Bert]

So much packet loss could be a MTU issue.

 

I set up a OpenVPN server on my XR700 and client here in Asia and found that I had to drop the client side MTU to 1400 instead of 1500.

 

If you open CMD under windows and type: "Ping www.google.com -f -l 1500" and see what you get. If you get fragmentation, keep lowering the number from 1500 until you get a useful value. Then alter the parameter mtu-tun to whatever value you found.

 

One other thing I changed is using TCP/IP instead of UDP. UDP is faster in theory but TCP is more reliable. On long distance connections TCP can be better. But in your case inside Germany I doubt it matters.

 

 

[Victor-Yout]

Tried the things in dm. but unfortunately no luck, still the same result

[Netduma Fraser]

Thanks for the update, try the above and see whether that helps at all

[Victor-Yout]

already tried that

[Netduma Fraser]

Have you tried connecting using both TCP and UDP and seen if one gives you more packet loss than the other?

[Victor-Yout]

sorry im not too much into this. how do i control this?

[Netduma Fraser]

So the one you're using at the moment is UDP, you should be able to download the TCP one from Express

[Victor-Yout]

i tried tcp and also tried connecting via pppoe but nothing helped

[Netduma Fraser]

Could you update to the latest XR version and see if it still occurs please?