Netduma Liam Posted September 27, 2021 Share Posted September 27, 2021 On 9/26/2021 at 11:29 AM, kenny Reel said: i would appreciate that brotha I think it's best that we send you a replacement router and get yours back to take a look at it, because this doesn't really make sense. Could you please send an email over to [email protected] with your original order number and a link to this thread? Link to comment Share on other sites More sharing options...
kenny Reel Posted September 27, 2021 Author Share Posted September 27, 2021 4 minutes ago, Netduma Liam said: I think it's best that we send you a replacement router and get yours back to take a look at it, because this doesn't really make sense. Could you please send an email over to [email protected] with your original order number and a link to this thread? Doing it now Netduma Liam 1 Link to comment Share on other sites More sharing options...
kenny Reel Posted September 27, 2021 Author Share Posted September 27, 2021 Just sent the email Link to comment Share on other sites More sharing options...
kenny Reel Posted September 27, 2021 Author Share Posted September 27, 2021 I appreciate all the customer support you guys do here. It makes things a lot easier whenever their is a problem knowing y’all will respond in a quickly time manner an do whatever to help as a customer that will always make me wanna buy future products as well Link to comment Share on other sites More sharing options...
Netduma Liam Posted September 27, 2021 Share Posted September 27, 2021 4 minutes ago, kenny Reel said: I appreciate all the customer support you guys do here. It makes things a lot easier whenever their is a problem knowing y’all will respond in a quickly time manner an do whatever to help as a customer that will always make me wanna buy future products as well No problem at all, thanks for your support and patience throughout troubleshooting! kenny Reel 1 Link to comment Share on other sites More sharing options...
kenny Reel Posted September 28, 2021 Author Share Posted September 28, 2021 Got my replacement just now. That was the fastest shipping I’ve ever seen internationally lmao Netduma Fraser 1 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted September 28, 2021 Administrators Share Posted September 28, 2021 10 minutes ago, kenny Reel said: Got my replacement just now. That was the fastest shipping I’ve ever seen internationally lmao It was lucky you were able to email yesterday before we hit the shipment cutoff so we were able to prepare it within hours. We do our best to ship as fast as possible 1-2 working days worldwide mostly! Let us know how you get on with the new unit! Link to comment Share on other sites More sharing options...
kenny Reel Posted September 28, 2021 Author Share Posted September 28, 2021 5 minutes ago, Netduma Fraser said: It was lucky you were able to email yesterday before we hit the shipment cutoff so we were able to prepare it within hours. We do our best to ship as fast as possible 1-2 working days worldwide mostly! Let us know how you get on with the new unit! I literally got it in a day that’s crazy lol I got it faster from the UK then I get stuff from Cali in my own country lmao. An I’m gonna hook it up here in a little bit I’ll let u know Netduma Fraser 1 Link to comment Share on other sites More sharing options...
kenny Reel Posted September 29, 2021 Author Share Posted September 29, 2021 so im setting up the replacement an it keeps telling me this, it can't detect a internet detection any help on this? Link to comment Share on other sites More sharing options...
kenny Reel Posted September 29, 2021 Author Share Posted September 29, 2021 Is there anyway we can hop in a discord call or something to get this figured out Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted September 29, 2021 Administrators Share Posted September 29, 2021 Click WAN Setup then skip through it so you can go through to the interface. Then reboot the modem and it should prompt the R2 to get a connection after that. We don't do support like that as we're still a small company Link to comment Share on other sites More sharing options...
kenny Reel Posted September 29, 2021 Author Share Posted September 29, 2021 4 minutes ago, Netduma Fraser said: Click WAN Setup then skip through it so you can go through to the interface. Then reboot the modem and it should prompt the R2 to get a connection after that. We don't do support like that as we're still a small company i already did that brotha Link to comment Share on other sites More sharing options...
kenny Reel Posted September 29, 2021 Author Share Posted September 29, 2021 here is the logs also in case you would need that log-1632928627857.txt Link to comment Share on other sites More sharing options...
kenny Reel Posted September 29, 2021 Author Share Posted September 29, 2021 i swear im slow sometimes, i had to reset my modem lmao Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted September 29, 2021 Administrators Share Posted September 29, 2021 Haha no worries, as long as you get it working that's the main thing really! Let us know how you get on! Link to comment Share on other sites More sharing options...
kenny Reel Posted September 29, 2021 Author Share Posted September 29, 2021 10 minutes ago, Netduma Fraser said: Haha no worries, as long as you get it working that's the main thing really! Let us know how you get on! i got my speeds back its the 1000/1000 again so everything is working properly now! Netduma Fraser 1 Link to comment Share on other sites More sharing options...
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