Netduma Liam Posted September 27, 2021 Posted September 27, 2021 On 9/26/2021 at 11:29 AM, kenny Reel said: i would appreciate that brotha I think it's best that we send you a replacement router and get yours back to take a look at it, because this doesn't really make sense. Could you please send an email over to [email protected] with your original order number and a link to this thread?
kenny Reel Posted September 27, 2021 Author Posted September 27, 2021 4 minutes ago, Netduma Liam said: I think it's best that we send you a replacement router and get yours back to take a look at it, because this doesn't really make sense. Could you please send an email over to [email protected] with your original order number and a link to this thread? Doing it now
kenny Reel Posted September 27, 2021 Author Posted September 27, 2021 I appreciate all the customer support you guys do here. It makes things a lot easier whenever their is a problem knowing y’all will respond in a quickly time manner an do whatever to help as a customer that will always make me wanna buy future products as well
Netduma Liam Posted September 27, 2021 Posted September 27, 2021 4 minutes ago, kenny Reel said: I appreciate all the customer support you guys do here. It makes things a lot easier whenever their is a problem knowing y’all will respond in a quickly time manner an do whatever to help as a customer that will always make me wanna buy future products as well No problem at all, thanks for your support and patience throughout troubleshooting!
kenny Reel Posted September 28, 2021 Author Posted September 28, 2021 Got my replacement just now. That was the fastest shipping I’ve ever seen internationally lmao
Administrators Netduma Fraser Posted September 28, 2021 Administrators Posted September 28, 2021 10 minutes ago, kenny Reel said: Got my replacement just now. That was the fastest shipping I’ve ever seen internationally lmao It was lucky you were able to email yesterday before we hit the shipment cutoff so we were able to prepare it within hours. We do our best to ship as fast as possible 1-2 working days worldwide mostly! Let us know how you get on with the new unit!
kenny Reel Posted September 28, 2021 Author Posted September 28, 2021 5 minutes ago, Netduma Fraser said: It was lucky you were able to email yesterday before we hit the shipment cutoff so we were able to prepare it within hours. We do our best to ship as fast as possible 1-2 working days worldwide mostly! Let us know how you get on with the new unit! I literally got it in a day that’s crazy lol I got it faster from the UK then I get stuff from Cali in my own country lmao. An I’m gonna hook it up here in a little bit I’ll let u know
kenny Reel Posted September 29, 2021 Author Posted September 29, 2021 so im setting up the replacement an it keeps telling me this, it can't detect a internet detection any help on this?
kenny Reel Posted September 29, 2021 Author Posted September 29, 2021 Is there anyway we can hop in a discord call or something to get this figured out
Administrators Netduma Fraser Posted September 29, 2021 Administrators Posted September 29, 2021 Click WAN Setup then skip through it so you can go through to the interface. Then reboot the modem and it should prompt the R2 to get a connection after that. We don't do support like that as we're still a small company
kenny Reel Posted September 29, 2021 Author Posted September 29, 2021 4 minutes ago, Netduma Fraser said: Click WAN Setup then skip through it so you can go through to the interface. Then reboot the modem and it should prompt the R2 to get a connection after that. We don't do support like that as we're still a small company i already did that brotha
kenny Reel Posted September 29, 2021 Author Posted September 29, 2021 here is the logs also in case you would need that log-1632928627857.txt
kenny Reel Posted September 29, 2021 Author Posted September 29, 2021 i swear im slow sometimes, i had to reset my modem lmao
Administrators Netduma Fraser Posted September 29, 2021 Administrators Posted September 29, 2021 Haha no worries, as long as you get it working that's the main thing really! Let us know how you get on!
kenny Reel Posted September 29, 2021 Author Posted September 29, 2021 10 minutes ago, Netduma Fraser said: Haha no worries, as long as you get it working that's the main thing really! Let us know how you get on! i got my speeds back its the 1000/1000 again so everything is working properly now!
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