kenny Reel Posted September 15, 2021 Author Posted September 15, 2021 On 9/13/2021 at 6:27 AM, Netduma Fraser said: I've sent you a PM, please try that and then see what your speeds are through the R2. i tried what u told me to do an its still the same thing brotha
Netduma Liam Posted September 15, 2021 Posted September 15, 2021 57 minutes ago, kenny Reel said: i tried what u told me to do an its still the same thing brotha Could you please completely disable QoS from the three-line menu in Congestion Control and let me know if the speeds increase then? If you do a speedtest through speedtest.net, what speeds do you see there?
kenny Reel Posted September 15, 2021 Author Posted September 15, 2021 5 hours ago, Netduma Liam said: Could you please completely disable QoS from the three-line menu in Congestion Control and let me know if the speeds increase then? If you do a speedtest through speedtest.net, what speeds do you see there? My QoS has been disabled brotha
Administrators Netduma Fraser Posted September 15, 2021 Administrators Posted September 15, 2021 Could you enable remote support in WAN Settings, disable IPv6 in LAN/WAN, make sure the ISP modem is in modem/bridge mode or the R2 is in its DMZ please and let us know when you've done that? I'll get a dev to connect tomorrow and see if they can figure it out
kenny Reel Posted September 21, 2021 Author Posted September 21, 2021 On 9/15/2021 at 1:33 PM, Netduma Fraser said: Could you enable remote support in WAN Settings, disable IPv6 in LAN/WAN, make sure the ISP modem is in modem/bridge mode or the R2 is in its DMZ please and let us know when you've done that? I'll get a dev to connect tomorrow and see if they can figure it out yessir sorry just seeing this now
Netduma Liam Posted September 21, 2021 Posted September 21, 2021 4 hours ago, kenny Reel said: yessir sorry just seeing this now OK I've asked the guys to take a look, we'll let you know once we've heard back.
kenny Reel Posted September 21, 2021 Author Posted September 21, 2021 48 minutes ago, Netduma Liam said: OK I've asked the guys to take a look, we'll let you know once we've heard back. appreciate you brotha
Netduma Liam Posted September 21, 2021 Posted September 21, 2021 4 hours ago, kenny Reel said: appreciate you brotha We're not able to connect currently, did you hit 'Save general' at the bottom of the page after completing these steps?
kenny Reel Posted September 21, 2021 Author Posted September 21, 2021 2 hours ago, Netduma Liam said: We're not able to connect currently, did you hit 'Save general' at the bottom of the page after completing these steps? what needs enabled to be able to connect
kenny Reel Posted September 21, 2021 Author Posted September 21, 2021 2 hours ago, Netduma Liam said: We're not able to connect currently, did you hit 'Save general' at the bottom of the page after completing these steps? just saved it my bad brotha
pheroux Posted September 22, 2021 Posted September 22, 2021 I have the same problem. My Netduma R2 won't go above 100mbps.
Netduma Liam Posted September 22, 2021 Posted September 22, 2021 16 hours ago, kenny Reel said: just saved it my bad brotha Great, I've passed this on to the devs. 10 hours ago, pheroux said: I have the same problem. My Netduma R2 won't go above 100mbps. Could you please create a new topic for your issue so we can help you there.
pheroux Posted September 22, 2021 Posted September 22, 2021 6 hours ago, Netduma Liam said: Could you please create a new topic for your issue so we can help you there. I solved my problem by disabling QoS but when I do that the benchmark results make no sense. It's like it doesn't know what to benchmark if it can't use the bandwith you gave it in QoS.
Administrators Netduma Fraser Posted September 22, 2021 Administrators Posted September 22, 2021 59 minutes ago, pheroux said: I solved my problem by disabling QoS but when I do that the benchmark results make no sense. It's like it doesn't know what to benchmark if it can't use the bandwith you gave it in QoS. What do you mean they make no sense? Can you provide a screenshot?The speed part is unaffected by QoS and the Ping Test and Ping Under Load can run without QoS enabled.
kenny Reel Posted September 23, 2021 Author Posted September 23, 2021 On 9/22/2021 at 6:34 AM, Netduma Liam said: Great, I've passed this on to the devs. Could you please create a new topic for your issue so we can help you there. Let me know what they say
Netduma Liam Posted September 24, 2021 Posted September 24, 2021 2 hours ago, kenny Reel said: Can u get an update pls They've said that everything looks fine in terms of hardware, but they too can see that the WAN port is limited to 100mbps. Not to be rude, but are we certain that the cable currently connected from the R2 to the modem has been tested and we know it's good? Can you unplug it from the R2 WAN port, then plug that into your computer and do a speedtest?
kenny Reel Posted September 24, 2021 Author Posted September 24, 2021 4 hours ago, Netduma Liam said: They've said that everything looks fine in terms of hardware, but they too can see that the WAN port is limited to 100mbps. Not to be rude, but are we certain that the cable currently connected from the R2 to the modem has been tested and we know it's good? Can you unplug it from the R2 WAN port, then plug that into your computer and do a speedtest? I’ve done that already an it gets my full speeds when it’s from my modem to pc. Done that plenty of times already an even bought some really good Ethernet cables as well. I’ve tried over 10 cables so far an all of them get the same results
Administrators Netduma Fraser Posted September 24, 2021 Administrators Posted September 24, 2021 Okay thanks for the info, I'll discuss it with the team some more and get their input.
kenny Reel Posted September 24, 2021 Author Posted September 24, 2021 47 minutes ago, Netduma Fraser said: Okay thanks for the info, I'll discuss it with the team some more and get their input. Please let me know cause this is extremely frustrating.
pheroux Posted September 25, 2021 Posted September 25, 2021 On 9/22/2021 at 4:06 PM, Netduma Fraser said: What do you mean they make no sense? Can you provide a screenshot?The speed part is unaffected by QoS and the Ping Test and Ping Under Load can run without QoS enabled. Please find attached pictures. netduma benchmark vs. my isp speed test How can my speed be rated "D" when I clearly get 800+ mbps with my isp speed test?
Administrators Netduma Fraser Posted September 25, 2021 Administrators Posted September 25, 2021 It's rated D because Benchmark shows it getting under half what you've set it to. You can ignore it, we're still improving the results of the test. The other speedtest will be accurate.
kenny Reel Posted September 25, 2021 Author Posted September 25, 2021 also here is my speed test done from my modem to pc using the exact same cables i use to my router to pc an i get my speed plus some so u could see how frustrating this is for me
Administrators Netduma Fraser Posted September 25, 2021 Administrators Posted September 25, 2021 Totally understand, we'll get you sorted one way or the other, will have to wait to hear back from the devs on next steps
kenny Reel Posted September 26, 2021 Author Posted September 26, 2021 11 hours ago, Netduma Fraser said: Totally understand, we'll get you sorted one way or the other, will have to wait to hear back from the devs on next steps i would appreciate that brotha
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