button1masher Posted June 15, 2021 Share Posted June 15, 2021 Hello, can anyone help, I am using the beta firmware 2.3.2.120 the android game asphalt 9 will not connect over wifi with my xr500 yet it works perfectly over 4g. I don't know if this is an isp issue or something going on with my router, it happens with two brand new phones. I have a draytek vigor 130 as the modem going into the xr500, also this may be irrelevant but my internet drops every now and then, the vigor 130 seems to be at fault i can see the dsl light blinking when my web pages stop working. Link to comment Share on other sites More sharing options...
Newfie Posted June 15, 2021 Share Posted June 15, 2021 Who’s your isp? Link to comment Share on other sites More sharing options...
button1masher Posted June 15, 2021 Author Share Posted June 15, 2021 Plusnet Link to comment Share on other sites More sharing options...
Netduma Liam Posted June 15, 2021 Share Posted June 15, 2021 2 hours ago, button1masher said: Plusnet Welcome to the forum! So your phone is able to connect to the Wi-Fi fine, it just can't connect in this particular game? Are you using Geo-filter at all for your phone? If so, could you please disable filtering mode and try again? Link to comment Share on other sites More sharing options...
button1masher Posted June 15, 2021 Author Share Posted June 15, 2021 No devices added to the geo filter at the moment. There was a post on the plusnet forums from a few years ago, someone couldn't connect a particular app and plusnet said it might be he was allocated an ip address from another country or something and to unplug modem for 90 minutes and that may fix it. I tried that though and it didn't work. Yes phone and every other device connects to wifi no problem just asphalt 9 connection error over wifi but works perfect with 4g data. I have messaged plusnet to see if they can think of anything. I did have a strange thing happen on my plusnet broadband a couple of years ago in my last flat, netflix box art would not load properly on any device and yet with a vpn it was fine. They did something to fix it eventually. Not using a vpn at the moment although I do have one I could try, never thought of that. Link to comment Share on other sites More sharing options...
Netduma Liam Posted June 15, 2021 Share Posted June 15, 2021 1 hour ago, button1masher said: No devices added to the geo filter at the moment. There was a post on the plusnet forums from a few years ago, someone couldn't connect a particular app and plusnet said it might be he was allocated an ip address from another country or something and to unplug modem for 90 minutes and that may fix it. I tried that though and it didn't work. Yes phone and every other device connects to wifi no problem just asphalt 9 connection error over wifi but works perfect with 4g data. I have messaged plusnet to see if they can think of anything. I did have a strange thing happen on my plusnet broadband a couple of years ago in my last flat, netflix box art would not load properly on any device and yet with a vpn it was fine. They did something to fix it eventually. Not using a vpn at the moment although I do have one I could try, never thought of that. OK, so if you connect your phone directly to the modem/router and try to play Asphalt do you get the same issue? Link to comment Share on other sites More sharing options...
button1masher Posted June 15, 2021 Author Share Posted June 15, 2021 okay thanks for replying but something doesn't seem right as it works first time with my vpn, in fact thats the only reason i got a vpn a couple of years ago as it was the only way i could get netflix to work. the game even loses connection when i disconnect my vpn and won't connect again until i enable vpn. very odd and plusnet were no help when i messaged them just said it's not something they could help me with. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted June 15, 2021 Administrators Share Posted June 15, 2021 Could you disable QoS completely from the menu on the Congestion Control panel and then see if it allows you to connect to the game please? Link to comment Share on other sites More sharing options...
button1masher Posted June 15, 2021 Author Share Posted June 15, 2021 Thanks Fraser so much it seems to be working now so I guess I will leave the qos disabled then, thanks for your help 😁 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted June 15, 2021 Administrators Share Posted June 15, 2021 Great to hear that, I'll pass this on to the team so they can have a look and try to fix the cause. Link to comment Share on other sites More sharing options...
Administrators Netduma Alex Posted June 15, 2021 Administrators Share Posted June 15, 2021 Hey @button1masher, Did you have Adblocker enabled before you disabled QoS? Disabling QoS also takes down Adblocker, so I was wondering if perhaps Adblocker was the actual cause? If Adblocker is the cause, then we just have to figure out which blocked domain is causing the problem and add it to the whitelist. Also: iOS or Android? Link to comment Share on other sites More sharing options...
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