Wifi not working anymore on R2

[slfandrade]

After one month of use my R2 stopped providing wifi signal (both 2.4 and 5.0). Ethernet connection is fine but now I have no more wireless connection, even with the Wifi setup saying its enabled.

These are all actions I tried, with no success:

1. change the SSID name and password;
2. disabled and re-enabled wifi on settings;
3. repeating the same steps above using the navigator in private mode (clear cache);
4. reboot the router;
5. restart router unppluging the power cable for 30 minutes;
6. hard reset the router by pressing the pin for 1-2 minutes (this function is not working, too)
7. hard reset my ISP modem (assuming any possible conflict with the R2)
8. factory reset

When I tried to software/hardware reset, all settings are reset (QoS, priorization, device management, etc), but the wifi is still out.

Any help ?

[Netduma Liam]

Welcome to the forum!

Are you able to see the Wi-Fi network but are unable to connect to them? Or is the SSID not being broadcast at all? Do you have the the 2.4 and 5GHz mirrored or are they two different networks?

[TheJam]

Same thing happening for me this morning. WiFi says it’s enabled in system information but no wireless is being broadcast from the router. Lights for both bands aren’t lighting up on the router either. Only started happening this morning. Netgear XR1000

[Netduma Fraser]

51 minutes ago, TheJam said:

Same thing happening for me this morning. WiFi says it’s enabled in system information but no wireless is being broadcast from the router. Lights for both bands aren’t lighting up on the router either. Only started happening this morning. Netgear XR1000

Are your WiFi settings all default or have you changed them at all?

[slfandrade]

When it was working, I used to have only 2.4Hz enabled because 5Hz signal had too short range. Now the SSIDs are not being broadcast even after 1,000 resets. What happens is no matter what settings I try (enabled/disabled/mirrored/unmirrored) I see only my neighborhood networks. Not even the default factory NetdumaR2 SSID is showing up after a pin reset.

*** Is there some way to re-install the latest firmware (the one it already has) to restore the router to its factory settings ? As I said, pin reset and power unplugging did not work at all.  

[Netduma Liam]

1 hour ago, slfandrade said:

When it was working, I used to have only 2.4Hz enabled because 5Hz signal had too short range. Now the SSIDs are not being broadcast even after 1,000 resets. What happens is no matter what settings I try (enabled/disabled/mirrored/unmirrored) I see only my neighborhood networks. Not even the default factory NetdumaR2 SSID is showing up after a pin reset.

*** Is there some way to re-install the latest firmware (the one it already has) to restore the router to its factory settings ? As I said, pin reset and power unplugging did not work at all.  

OK, yes you can try reinstall the current firmware over the top and then factory reset from the interface afterwards. You can find that firmware here: https://www.dropbox.com/s/49gt1wxva9rxame/DumaOS-R2-3.0.205.sig?dl=0

 

[TheJam]

Found the issue with my WiFi. Seems like it was turned off at the router, I'm wondering if my cat decided to stand on it as she goes through that area a bit. Holding it for 2 seconds brought it back up. Realised what the issue was once I went into advanced settings, to wireless, and I couldn't turn off the WiFi for some reason.

Hope you get to the bottom of your issue @slfandrade!

 

Cheers @Netduma Fraser for replying to my post.

[slfandrade]

Unfortunately no. I have the Netduma R2 which has no buttons (as the XR1000). 

I tried to re-install the firmware 3.0.205 (which it already had) but the process got stuck for 5 hours with the massage (the systems is in the final stage of installation).

After 1,000 pin resets I can only see the default NetdumaR2 SSID being broadcast but I can't change any Wifi settings (SSID, password, mirror/unmirror, etc.)

NetdumaR2 seems to be mysteriously unstable when compared to regular routers.  

[Netduma Fraser]

13 minutes ago, slfandrade said:

Unfortunately no. I have the Netduma R2 which has no buttons (as the XR1000). 

I tried to re-install the firmware 3.0.205 (which it already had) but the process got stuck for 5 hours with the massage (the systems is in the final stage of installation).

After 1,000 pin resets I can only see the default NetdumaR2 SSID being broadcast but I can't change any Wifi settings (SSID, password, mirror/unmirror, etc.)

NetdumaR2 seems to be mysteriously unstable when compared to regular routers.  

What do you mean you can't change the WiFi settings, as in you can't access the interface?

[slfandrade]

I can access the interface through both ethernet and wireless default NetdumaR2 SSID. However, when I try to customize the wifi settings (new SSID, password, disable 5GHz, channels, etc) the interface doesn't applies any changes after I click 'save' neither after system reboot from the menu at the top right corner.

[Netduma Fraser]

5 minutes ago, slfandrade said:

I can access the interface through both ethernet and wireless default NetdumaR2 SSID. However, when I try to customize the wifi settings (new SSID, password, disable 5GHz, channels, etc) the interface doesn't applies any changes after I click 'save' neither after system reboot from the menu at the top right corner.

What web browser/device are you using to try and make these changes?

[slfandrade]

I'm on a Macbook pro. Tried first in Safari, then Google Chrome. It's weird that a month ago the Wifi settings interface was working perfectly, so it's not the browsers. In fact I was really enjoying the router before it became unstable. Now it's boxed and replaced by and old cheap router. 😔    

[Netduma Liam]

33 minutes ago, slfandrade said:

I'm on a Macbook pro. Tried first in Safari, then Google Chrome. It's weird that a month ago the Wifi settings interface was working perfectly, so it's not the browsers. In fact I was really enjoying the router before it became unstable. Now it's boxed and replaced by and old cheap router. 😔    

Sorry to hear that, I believe this is something we could get to the bottom of so if you're interested in continuing troubleshooting in future please do let us know.

[Wahlies]

Did the original post have a solution?  I just received my NetDuma R2 and installed.  However, the wifi is not showing up as an option to join with any of our devices that use wifi for an internet connect.  These devices include: iPhones, 1 Play Station Console, Sony internet TV box, couple of iPads, and 1 MacBook.

If it hasn't been resolved, how do I return the item (NetDuma R2) Router?  And I don't want to play this question/answer game.

As an FYI: All hardwired lines work and work well. For WiFi have tried both mirroring and unmirroring the 2/5G networks.  When unmirrored gave each a different SSID name.  Tried with no encryption, and the other 2 encryption options (WPA-PKS and WPA-PKS2).  Have made sure networks are broadcast.  Hard reset the router twice.  Have also tried to join WiFi network manually, but devices needing to use WiFi reply back "Could not find the network "PackerPower"."  None of these option work.

Thank you

[Netduma Fraser]

40 minutes ago, Wahlies said:

Did the original post have a solution?  I just received my NetDuma R2 and installed.  However, the wifi is not showing up as an option to join with any of our devices that use wifi for an internet connect.  These devices include: iPhones, 1 Play Station Console, Sony internet TV box, couple of iPads, and 1 MacBook.

If it hasn't been resolved, how do I return the item (NetDuma R2) Router?  And I don't want to play this question/answer game.

As an FYI: All hardwired lines work and work well. For WiFi have tried both mirroring and unmirroring the 2/5G networks.  When unmirrored gave each a different SSID name.  Tried with no encryption, and the other 2 encryption options (WPA-PKS and WPA-PKS2).  Have made sure networks are broadcast.  Hard reset the router twice.  Have also tried to join WiFi network manually, but devices needing to use WiFi reply back "Could not find the network "PackerPower"."  None of these option work.

Thank you

Hey, welcome to the forum!

I'd recommend starting a new topic so we can focus on your issues there. Disable WiFi, apply, reboot from the interface, wait 2 minutes, enable WiFi, apply, reboot from the interface, wait 2 minutes and then you should be able to see and connect to it.

[Wahlies]

48 minutes ago, Netduma Fraser said:

I'd recommend starting a new topic so we can focus on your issues there. Disable WiFi, apply, reboot from the interface, wait 2 minutes, enable WiFi, apply, reboot from the interface, wait 2 minutes and then you should be able to see and connect to it.

 

Okay...that worked...interesting, but hey who said tech doesn't have a mind of its own.

Cheers,

Satisfied