Oren Tasuna Posted April 28, 2021 Share Posted April 28, 2021 Hi, When I try to use geo filter from a mobile device, geo filter map does not respond to touch (can not navigate or zoom in/out). This along with the mobile app not working (crashes before even opening) makes geo filter unusable from mobile devices. Link to comment Share on other sites More sharing options...
Newfie Posted April 28, 2021 Share Posted April 28, 2021 Duma has never been optimised for mobile devices. Regarding the app Liam or Fraser should be able to help with that one. Link to comment Share on other sites More sharing options...
Netduma Liam Posted April 28, 2021 Share Posted April 28, 2021 4 hours ago, Oren Tasuna said: Hi, When I try to use geo filter from a mobile device, geo filter map does not respond to touch (can not navigate or zoom in/out). This along with the mobile app not working (crashes before even opening) makes geo filter unusable from mobile devices. Which version are you running and on what device, Android or iOS? Link to comment Share on other sites More sharing options...
Oren Tasuna Posted April 28, 2021 Author Share Posted April 28, 2021 17 minutes ago, Netduma Liam said: Which version are you running and on what device, Android or iOS? Version 205 (but happened in all previous versions also), Android devices (S6 Tablet and S21 Ultra) Link to comment Share on other sites More sharing options...
Netduma Liam Posted April 28, 2021 Share Posted April 28, 2021 23 minutes ago, Oren Tasuna said: Version 205 (but happened in all previous versions also), Android devices (S6 Tablet and S21 Ultra) Are you able to export a log file from the App and send that over to [email protected] with a link to this thread for reference? This should help us see what's going on in the background. Link to comment Share on other sites More sharing options...
Oren Tasuna Posted April 28, 2021 Author Share Posted April 28, 2021 6 minutes ago, Netduma Liam said: Are you able to export a log file from the App and send that over to [email protected] with a link to this thread for reference? This should help us see what's going on in the background. Which app, Android app? it doesn't even open, crashes at start. Link to comment Share on other sites More sharing options...
Netduma Liam Posted April 28, 2021 Share Posted April 28, 2021 OK, fully delete it and re-download the latest version from the play store if possible. Link to comment Share on other sites More sharing options...
Oren Tasuna Posted April 28, 2021 Author Share Posted April 28, 2021 3 minutes ago, Netduma Liam said: OK, fully delete it and re-download the latest version from the play store if possible. Done many times, app always crashes before even starting. This BTW also happened on my previous device (Note 8). Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted April 28, 2021 Administrators Share Posted April 28, 2021 57 minutes ago, Oren Tasuna said: Done many times, app always crashes before even starting. This BTW also happened on my previous device (Note 8). Restart your device, then clear the cache and data for the app in settings, then try opening it again please Link to comment Share on other sites More sharing options...
Oren Tasuna Posted April 28, 2021 Author Share Posted April 28, 2021 I uninstalled and reinstalled so cache and data are deleted, and it happens on many devices after restart. Link to comment Share on other sites More sharing options...
Oren Tasuna Posted April 28, 2021 Author Share Posted April 28, 2021 Anyways, I don't really mind not having an app for it (though it could be nice), main issue I wanted to raise is not being able to navigate in Geo Filter map from a mobile device using a web browser. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted April 28, 2021 Administrators Share Posted April 28, 2021 Have you rooted your Android by any chance? Yeah that's normal, we haven't optimized for mobile browsers as we were working on the app instead. Link to comment Share on other sites More sharing options...
Oren Tasuna Posted April 28, 2021 Author Share Posted April 28, 2021 Not rooted, but I assume if you run it on one of the devices I mentioned you'll get the same behavior. App crashes at start, so I guess it's some compatibility issue with newer Android builds. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted April 28, 2021 Administrators Share Posted April 28, 2021 29 minutes ago, Oren Tasuna said: Not rooted, but I assume if you run it on one of the devices I mentioned you'll get the same behavior. App crashes at start, so I guess it's some compatibility issue with newer Android builds. What Android versions are you using? Will see if the team can reproduce. Link to comment Share on other sites More sharing options...
Oren Tasuna Posted April 28, 2021 Author Share Posted April 28, 2021 First I used was 9, went up to 11 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted April 28, 2021 Administrators Share Posted April 28, 2021 Thank you, I've let the dev know. They will post back here if they need any more information. Link to comment Share on other sites More sharing options...
Oren Tasuna Posted April 29, 2021 Author Share Posted April 29, 2021 Thanks Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted April 29, 2021 Administrators Share Posted April 29, 2021 We've been unable to reproduce this ourselves, it works on all those versions of Android as far as we can tell. A few questions from the dev: Do you know how much spare ram/storage you have? How many apps do you have installed roughly? Is the app installed on internal or external storage? Link to comment Share on other sites More sharing options...
benjammin1980 Posted June 9, 2021 Share Posted June 9, 2021 I’m have the same issue I think on my MacBook. It doesn’t show the east coast of Australia on the map or even the whole of New Zealand. I try to zoom in a bit and it goes all the way in. I can’t even see my countries servers. It’s become unusable. Does your software work on apple MacBook with chrome? Link to comment Share on other sites More sharing options...
Netduma Liam Posted June 9, 2021 Share Posted June 9, 2021 5 hours ago, benjammin1980 said: I’m have the same issue I think on my MacBook. It doesn’t show the east coast of Australia on the map or even the whole of New Zealand. I try to zoom in a bit and it goes all the way in. I can’t even see my countries servers. It’s become unusable. Does your software work on apple MacBook with chrome? Are you seeing the same issue if you use Safari? What if you try to Zoom out using the slider in the bottom left of the Geo-filter map, just above the pin icon? Link to comment Share on other sites More sharing options...
benjammin1980 Posted June 9, 2021 Share Posted June 9, 2021 Yes done that. The slider is super sensitive and never shows the right hand side of screen. It’s all fine on the app on my iPad but not Mac in any browser. Link to comment Share on other sites More sharing options...
Netduma Liam Posted June 9, 2021 Share Posted June 9, 2021 22 minutes ago, benjammin1980 said: Yes done that. The slider is super sensitive and never shows the right hand side of screen. It’s all fine on the app on my iPad but not Mac in any browser. That's interesting, we haven't heard of any other reports of display issues on Mac. Do you have any browser extensions? Maybe an adblocker for example? Could you try disabling these temporarily and then refresh the page without cache (Command + F5). Link to comment Share on other sites More sharing options...
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