MLine Posted April 20, 2021 Share Posted April 20, 2021 I have a Netduma R2 connected to a BT Smarthub 2, with a wired connection to my gaming PC through Powerline adaptors and all other devices connected via Wifi. My internet randomly drops out completely across all devices a couple of times a day - both wired and wireless devices. The BT home hub still shows as blue (implying good connection). I have my router in the DMZ on the BT Homehub. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted April 20, 2021 Administrators Share Posted April 20, 2021 Hey, welcome to the forum! Sorry to hear you're having this issue. On the BT hub, set the IP of the router - the one you put in the DMZ as a static/reserved IP and that should prevent it happening again Link to comment Share on other sites More sharing options...
MLine Posted April 21, 2021 Author Share Posted April 21, 2021 16 hours ago, Netduma Fraser said: Hey, welcome to the forum! Sorry to hear you're having this issue. On the BT hub, set the IP of the router - the one you put in the DMZ as a static/reserved IP and that should prevent it happening again Thanks - what seemed to have happened was that the router had a static IP but in the DMZ settings it was pulling a different IP address for the "dumaos" device. I changed the DMZ set-up to be based on the IP assigned and that hopefully has fixed it. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted April 21, 2021 Administrators Share Posted April 21, 2021 Okay great, keep us posted! Link to comment Share on other sites More sharing options...
MLine Posted April 21, 2021 Author Share Posted April 21, 2021 7 hours ago, Netduma Fraser said: Okay great, keep us posted! Another DC unfortunately, router goes out - rebooting it fixes it every time. Failed both wired and wireless. Edit: Another DC at 23:55 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted April 21, 2021 Administrators Share Posted April 21, 2021 Did you set the static IP after adjusting the DMZ to use the new IP? Link to comment Share on other sites More sharing options...
MLine Posted April 21, 2021 Author Share Posted April 21, 2021 Just now, Netduma Fraser said: Did you set the static IP after adjusting the DMZ to use the new IP? Nope the Static IP was set before (and has been for a while) I just changed the IP in the DMZ to match the static. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted April 21, 2021 Administrators Share Posted April 21, 2021 When the disconnect happens, do you still have access to the interface? If so please grab the log and post it here before doing a reboot and we can see if anything seems to be causing it Link to comment Share on other sites More sharing options...
MLine Posted April 21, 2021 Author Share Posted April 21, 2021 No access to the interface - the page isn't found Link to comment Share on other sites More sharing options...
Netduma Liam Posted April 22, 2021 Share Posted April 22, 2021 In Network settings -> LAN -> DHCP, could you please try setting the lease time to 168 hours? Link to comment Share on other sites More sharing options...
MLine Posted April 22, 2021 Author Share Posted April 22, 2021 10 minutes ago, Netduma Liam said: In Network settings -> LAN -> DHCP, could you please try setting the lease time to 168 hours? What should I set the DHCP range to? Link to comment Share on other sites More sharing options...
Netduma Liam Posted April 22, 2021 Share Posted April 22, 2021 2 hours ago, MLine said: What should I set the DHCP range to? You can leave the range as it is for now, just change the lease time. Link to comment Share on other sites More sharing options...
MLine Posted April 23, 2021 Author Share Posted April 23, 2021 On 4/22/2021 at 1:38 PM, Netduma Liam said: You can leave the range as it is for now, just change the lease time. Still cutting out unfortunately, sometimes a restart doesn't even bring it back now unless I leave it over 10 mins Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted April 23, 2021 Administrators Share Posted April 23, 2021 In WAN Settings on the R2, go to Static and setup the static details as follows: IP - The IP you set as static for the R2 on the hub Subnet - 255.255.255.0 Gateway - The IP you use to access the hub then reboot from the interface and see if it gets a connection quicker and stays up for longer Link to comment Share on other sites More sharing options...
MLine Posted April 24, 2021 Author Share Posted April 24, 2021 11 hours ago, Netduma Fraser said: In WAN Settings on the R2, go to Static and setup the static details as follows: IP - The IP you set as static for the R2 on the hub Subnet - 255.255.255.0 Gateway - The IP you use to access the hub then reboot from the interface and see if it gets a connection quicker and stays up for longer When you say “the IP to access the hub” is this the IP of the BT Smart Hub interface or the 192.168.77.1 of the duma? I have set it to the latter but want to be sure Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted April 24, 2021 Administrators Share Posted April 24, 2021 The IP of the BT Hub please Link to comment Share on other sites More sharing options...
MLine Posted April 24, 2021 Author Share Posted April 24, 2021 8 hours ago, Netduma Fraser said: The IP of the BT Hub please Still the same issue, internet just crashed again. It's unusable for gaming at the moment I am going to have to permanently use my provider router until this resolves. I did a factory settings reset of the router, validated the static IP/DMZ and re-applied all of the configs required and it's still happening, is it a faulty router? Thanks Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted April 24, 2021 Administrators Share Posted April 24, 2021 What is the firmware version that you're on currently? Assumed it was the latest but want to make sure. Link to comment Share on other sites More sharing options...
MLine Posted April 25, 2021 Author Share Posted April 25, 2021 Version 3.0.205 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted April 25, 2021 Administrators Share Posted April 25, 2021 There is a disconnection issue we're looking into at the moment but it shouldn't occur this frequently. We can try a replacement if you like but you may still experience it until the next firmware version Link to comment Share on other sites More sharing options...
MLine Posted April 25, 2021 Author Share Posted April 25, 2021 Is there an ETA on the firmware release? Thanks Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted April 25, 2021 Administrators Share Posted April 25, 2021 32 minutes ago, MLine said: Is there an ETA on the firmware release? Thanks We don't give any ETAs but we're working on it right now, hopefully a few weeks away Link to comment Share on other sites More sharing options...
MLine Posted April 26, 2021 Author Share Posted April 26, 2021 19 hours ago, Netduma Fraser said: We don't give any ETAs but we're working on it right now, hopefully a few weeks away I’ve sent you a DM, thanks Link to comment Share on other sites More sharing options...
MLine Posted April 27, 2021 Author Share Posted April 27, 2021 Could I arrange a refund on the device? It's within 30 days and is currently unusable pending a firmware update with no ETA. Thanks Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted April 27, 2021 Administrators Share Posted April 27, 2021 You will need to follow the process/terms as detailed at netduma.com/terms and conduct it through email, not something I can process for you Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now