Ste G Posted March 22, 2021 Author Share Posted March 22, 2021 ok any news on the replacement? Got ask to confirm my address and nothing since. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 22, 2021 Administrators Share Posted March 22, 2021 13 minutes ago, Ste G said: ok any news on the replacement? Got ask to confirm my address and nothing since. If you've confirmed your address then they will likely send this out tomorrow. Feel free to send a follow up email and we'll respond tomorrow. Link to comment Share on other sites More sharing options...
Ste G Posted March 22, 2021 Author Share Posted March 22, 2021 ok pal thanks for the info Netduma Fraser 1 Link to comment Share on other sites More sharing options...
Dc23 Posted March 23, 2021 Share Posted March 23, 2021 I've not had any problems since. I found setting up at bit finicky. I found that once I'd connected the modem and hooked into the router, I had to leave it an hour to do its thing. Then within the netduma admin menu I reboot the router. At this point, I've told all my WiFi devices to forget my previous modem and now everything points to netduma. No issues since. Only problem I have now is with opening ports. Doesn't seem to work, always moderate. The other is that every time I log into the router via admin, pop ups appear as though I'm setting up for the first time. I hope you have more success with your replacement mate. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 23, 2021 Administrators Share Posted March 23, 2021 1 hour ago, Dc23 said: I've not had any problems since. I found setting up at bit finicky. I found that once I'd connected the modem and hooked into the router, I had to leave it an hour to do its thing. Then within the netduma admin menu I reboot the router. At this point, I've told all my WiFi devices to forget my previous modem and now everything points to netduma. No issues since. Only problem I have now is with opening ports. Doesn't seem to work, always moderate. The other is that every time I log into the router via admin, pop ups appear as though I'm setting up for the first time. I hope you have more success with your replacement mate. Glad to hear you've got setup without issues. Did you put your R2 into the DMZ on your ISP router? Did you bookmark the R2 interface? If so you may have bookmarked the URL that brings that up each time. If you edit the bookmark to go to 192.168.77.1 Link to comment Share on other sites More sharing options...
Ste G Posted March 24, 2021 Author Share Posted March 24, 2021 On 3/23/2021 at 3:07 PM, Dc23 said: I've not had any problems since. I found setting up at bit finicky. I found that once I'd connected the modem and hooked into the router, I had to leave it an hour to do its thing. Then within the netduma admin menu I reboot the router. At this point, I've told all my WiFi devices to forget my previous modem and now everything points to netduma. No issues since. Only problem I have now is with opening ports. Doesn't seem to work, always moderate. The other is that every time I log into the router via admin, pop ups appear as though I'm setting up for the first time. I hope you have more success with your replacement mate. on cod? Still not heard any thing. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 24, 2021 Administrators Share Posted March 24, 2021 48 minutes ago, Ste G said: on cod? Still not heard any thing. You haven't heard back about the replacement? Did you email with the same email used by your forum account? I'll chase them Link to comment Share on other sites More sharing options...
Ste G Posted March 26, 2021 Author Share Posted March 26, 2021 On 3/24/2021 at 11:08 PM, Netduma Fraser said: You haven't heard back about the replacement? Did you email with the same email used by your forum account? I'll chase them Nope heard nothing, nothing delivered, emailed and got an email back asking me to confirm delivery address, did that heard nothing since this time last week. Emailed yesterday no one replied. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 26, 2021 Administrators Share Posted March 26, 2021 45 minutes ago, Ste G said: Nope heard nothing, nothing delivered, emailed and got an email back asking me to confirm delivery address, did that heard nothing since this time last week. Emailed yesterday no one replied. I know they were focused on fulfilling the pre-orders so may have missed it. What email address did you use to contact us, I'll chase them. Link to comment Share on other sites More sharing options...
Ste G Posted March 26, 2021 Author Share Posted March 26, 2021 [email protected] Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 26, 2021 Administrators Share Posted March 26, 2021 Okay thank you, I've left a message with the team to contact you on Monday Link to comment Share on other sites More sharing options...
Ste G Posted March 29, 2021 Author Share Posted March 29, 2021 Any news? Have you had issues with you email server as 2 emails where rejected and bounced back. Link to comment Share on other sites More sharing options...
Netduma Liam Posted March 29, 2021 Share Posted March 29, 2021 5 minutes ago, Ste G said: Any news? Have you had issues with you email server as 2 emails where rejected and bounced back. I've just sent you an email, I'm not sure why we haven't received any emails from you, sorry about that! Link to comment Share on other sites More sharing options...
Ste G Posted March 29, 2021 Author Share Posted March 29, 2021 4 minutes ago, Netduma Liam said: I've just sent you an email, I'm not sure why we haven't received any emails from you, sorry about that! replied and sent you the original order from my paypal email address as well. Netduma Fraser 1 Link to comment Share on other sites More sharing options...
Ste G Posted April 1, 2021 Author Share Posted April 1, 2021 got despatched email, but nothing has arrived. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted April 1, 2021 Administrators Share Posted April 1, 2021 When did you get the dispatch email? Link to comment Share on other sites More sharing options...
Ste G Posted April 1, 2021 Author Share Posted April 1, 2021 30th. Liam said he would send a tracking number, but that never came. So was just under the impression it had been shipped by DPD or some one and would of been here next day. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted April 1, 2021 Administrators Share Posted April 1, 2021 33 minutes ago, Ste G said: 30th. Liam said he would send a tracking number, but that never came. So was just under the impression it had been shipped by DPD or some one and would of been here next day. Sorry about that, I'll ping Liam and see what is going on. Link to comment Share on other sites More sharing options...
Ste G Posted April 6, 2021 Author Share Posted April 6, 2021 @Netduma Liam @Netduma Fraser Hey guys its been 3 weeks since this request, I've had despatch email last week, nothing arrived, nothing has arrived today either. Sent an email today to Liam, no response, sent one last week no response. I'm pretty unhappy with the level of customer service here, its shocking to be-honest. Can you address this urgently? Link to comment Share on other sites More sharing options...
Netduma Liam Posted April 6, 2021 Share Posted April 6, 2021 37 minutes ago, Ste G said: @Netduma Liam @Netduma Fraser Hey guys its been 3 weeks since this request, I've had despatch email last week, nothing arrived, nothing has arrived today either. Sent an email today to Liam, no response, sent one last week no response. I'm pretty unhappy with the level of customer service here, its shocking to be-honest. Can you address this urgently? Sorry about this, I've gotten back to you via email! Link to comment Share on other sites More sharing options...
Ste G Posted April 6, 2021 Author Share Posted April 6, 2021 Thank you. Link to comment Share on other sites More sharing options...
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