SlowFoShow Posted December 29, 2020 Share Posted December 29, 2020 I purchased a Netduma R2 on the website yesterday, it said that orders would be shipped on the 29th on the website, so far I have only received the order confirmation email and nothing else. Do you normally receive a shipping email? I noticed that I paid £7+ pounds for next day delivery with DHL I believe. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 29, 2020 Administrators Share Posted December 29, 2020 Hey, welcome to the forum! Yes you should receive a shipping email once it has been dispatched. I know there is a big back log due to the holiday period so I don't think it will be shipped today but should be tomorrow. Link to comment Share on other sites More sharing options...
SlowFoShow Posted December 30, 2020 Author Share Posted December 30, 2020 Hi still haven't received any sort of update and the orders email are not replying. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 30, 2020 Administrators Share Posted December 30, 2020 I've personally messaged a colleague to see what is happening regarding orders and will get back to you as soon as I hear anything. Link to comment Share on other sites More sharing options...
kennyp Posted December 30, 2020 Share Posted December 30, 2020 I received mine today, ordered on Boxing day. Great service, can't wait to get it set up tonight Link to comment Share on other sites More sharing options...
rdegirolamo Posted December 30, 2020 Share Posted December 30, 2020 1 hour ago, Netduma Fraser said: I've personally messaged a colleague to see what is happening regarding orders and will get back to you as soon as I hear anything. Fraser. I am having the same issue. I ordered a few days ago but have not received any sort of shipping/tracking information. I only received the initial order confirmation when I paid. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 30, 2020 Administrators Share Posted December 30, 2020 3 minutes ago, rdegirolamo said: Fraser. I am having the same issue. I ordered a few days ago but have not received any sort of shipping/tracking information. I only received the initial order confirmation when I paid. Hey, welcome to the forum! Sorry about the delays, we have a big backlog and due to the holiday not everyone is present. I'm trying to find out more information and will get back to you as soon as I can. Link to comment Share on other sites More sharing options...
SlowFoShow Posted December 30, 2020 Author Share Posted December 30, 2020 Any news? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 30, 2020 Administrators Share Posted December 30, 2020 Not yet unfortunately, I'm hoping they'll get them sent out tomorrow Link to comment Share on other sites More sharing options...
rdegirolamo Posted December 30, 2020 Share Posted December 30, 2020 Thanks Fraser! I will check back in tomorrow. Link to comment Share on other sites More sharing options...
SlowFoShow Posted December 31, 2020 Author Share Posted December 31, 2020 FYI still no email. Link to comment Share on other sites More sharing options...
rdegirolamo Posted January 1, 2021 Share Posted January 1, 2021 On 12/30/2020 at 10:51 AM, Netduma Fraser said: Not yet unfortunately, I'm hoping they'll get them sent out tomorrow Fraser- I saw in another post we are supposed to have an email. I would love a status update on my order. Thank you Link to comment Share on other sites More sharing options...
Duggman Posted January 1, 2021 Share Posted January 1, 2021 I ordered on the 29th. Still no shipping email and no reply to my query email. Any update on when this will be shipped? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 1, 2021 Administrators Share Posted January 1, 2021 I've also been informed that due to Brexit we've had a few challenges with our courier that we needed to overcome as well so that hasn't helped. So that's why the email wasn't sent but you should get something today, either an email giving you an update or a shipping confirmation. I've been told this by the person that will be sorting this out so I don't have any more information at the moment. Link to comment Share on other sites More sharing options...
Lord British Posted January 1, 2021 Share Posted January 1, 2021 Thanks to everyone posting on here. I also ordered an R2 on the 28th December with next day shipping but had only received the order confirmation email. I was getting a little concerned as I had emailed the orders@netduma address twice and had not received a reply. At least now I know I am not the only one who has had this issue but I appriciate the updates. Has anyone received any information regarding the delivery date or tracking number etc yet? Link to comment Share on other sites More sharing options...
SlowFoShow Posted January 1, 2021 Author Share Posted January 1, 2021 Nope, we keep getting told that it will either be sent out and that we will receive a follow up email but have not received anything yet. Link to comment Share on other sites More sharing options...
Lord British Posted January 1, 2021 Share Posted January 1, 2021 Thanks, I guess it's going to be mid next week now. Link to comment Share on other sites More sharing options...
SlowFoShow Posted January 1, 2021 Author Share Posted January 1, 2021 Not sure if they work at weekends, if they do then it's possible that it could be Monday or even Sunday if DHL deliver on Sundays. Who knows at this point. The only communication I'm getting is via forums at the moment. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted January 1, 2021 Administrators Share Posted January 1, 2021 Still working on it, will get back to you as soon as I know more. Link to comment Share on other sites More sharing options...
Duggman Posted January 2, 2021 Share Posted January 2, 2021 Any news or update. I’m still waiting on any form of update. Not even an explanation or update at all. I appreciate it is a busy time of year and other complications but a courtesy email with a rough estimated dispatch date would be great. Link to comment Share on other sites More sharing options...
SlowFoShow Posted January 2, 2021 Author Share Posted January 2, 2021 I just got an email saying this shipment has been created by DHL with no other info, is this for the router? It was a DHL email. Link to comment Share on other sites More sharing options...
Newfie Posted January 2, 2021 Share Posted January 2, 2021 4 minutes ago, SlowFoShow said: I just got an email saying this shipment has been created by DHL with no other info, is this for the router? It was a DHL email. If you no other items on order and as they use DHL I would say probably. Link to comment Share on other sites More sharing options...
Lord British Posted January 2, 2021 Share Posted January 2, 2021 6 minutes ago, SlowFoShow said: I just got an email saying this shipment has been created by DHL with no other info, is this for the router? It was a DHL email. I've also received the same email. It does not state the delivery date or tracking number which is strange but hopefully we will receive another one with this information included. I'll let you guys know if I receive anything else. Link to comment Share on other sites More sharing options...
SlowFoShow Posted January 2, 2021 Author Share Posted January 2, 2021 Good news, means it must be related to the router. Link to comment Share on other sites More sharing options...
echo one Posted January 2, 2021 Share Posted January 2, 2021 have some patience lol its christmas i ordered 28th no email but im sure it will arrive in no time got to have to faith Link to comment Share on other sites More sharing options...
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