Concealed Posted November 26, 2020 Share Posted November 26, 2020 Everything was going fine with my nighthawk xr500 router and modem until 2 weeks ago a storm happened in my area causing my internet lines to be brought down. I contacted my ISP and they had repaired the damaged lines outside my house and even provided me with a newer and better modem. The technician ran speed tests on the modem and router and said the modem was pulling above avg speeds as in a good sign, but said the router was lacking in speeds. Ive tried resetting the router multiple times and changing and turning on multiple different settings. Still no change. I get 1gb download speeds and 40 upload. I'll run a speed test on my lan connected pc and pull the speeds that I pay for. Then run another test a minute later and pull below 100 download, but my upload is rather normal. Playing games are almost unplayable with frequent lag spikes and internet connection interrupted signals. I've tried 3 different ethernet cables and still no difference. All devices in the house will experience slow speeds frequently. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted November 26, 2020 Administrators Share Posted November 26, 2020 Hey, welcome to the forum! Sorry to hear you're having this issue. Did the power go out at the same time with that storm? If you connect to the modem does it give the same speeds consistently the whole time? Do you get any lag spikes connected to that? Have you entered your expected speeds into the XR bandwidth settings? If you disable QoS completely are speeds consistent? What are your QoS settings generally? Link to comment Share on other sites More sharing options...
Concealed Posted November 26, 2020 Author Share Posted November 26, 2020 8 hours ago, Netduma Fraser said: Hey, welcome to the forum! Sorry to hear you're having this issue. Did the power go out at the same time with that storm? If you connect to the modem does it give the same speeds consistently the whole time? Do you get any lag spikes connected to that? Have you entered your expected speeds into the XR bandwidth settings? If you disable QoS completely are speeds consistent? What are your QoS settings generally? Power did not go out at all. The modem consistently brings above average speeds. I've also entered expected speeds into bandwidth settings. Disabling qos doesn't seem to make a difference. I usually keep it on the recommended 70% for both sliders but I've tried raising those higher and also maxing them out to 100%. Still no difference Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted November 27, 2020 Administrators Share Posted November 27, 2020 Thanks for the information. Take the MAC address of the modem and apply that to the XR in Internet Setup and see if that restores the stability of the speed please. Link to comment Share on other sites More sharing options...
Concealed Posted November 30, 2020 Author Share Posted November 30, 2020 I've done that and the issue still persists. Also another thing i noticed, I have 2 Pc's hardwired to the router and for a couple days there were no indicator lights saying the ethernet for both pc's were being used, until today both indicator lights magically appeared Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted November 30, 2020 Administrators Share Posted November 30, 2020 What is the exact model of the ISP modem? - Do you have other devices connected to that instead of the XR? It may be worth you trying the 3.0 beta to see if that improves it at all - I'll be posting a new version over there today so wait for that and do a factory reset after and see if it helps: https://community.netgear.com/t5/Nighthawk-Pro-Gaming-DumaOS-3-0/bd-p/en-home-beta-npg-duma Link to comment Share on other sites More sharing options...
Concealed Posted December 1, 2020 Author Share Posted December 1, 2020 Docsis 3.0 or 3.1 I believe. Now that I realize it, the modem has 2 different mad addresses on the label on the back of it. How would i go about entering that into the XR modem internet settings? Link to comment Share on other sites More sharing options...
Concealed Posted December 1, 2020 Author Share Posted December 1, 2020 Also a follow up, I upgraded to the new 3.0 beta and things have gotten worse. Constant internet disrupted on multiple different online games. And when netdumaos is checking for speeds of my internet for auto setup/qos, it estimates speeds much much lower than what I should be getting. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 1, 2020 Administrators Share Posted December 1, 2020 10 hours ago, Concealed said: Docsis 3.0 or 3.1 I believe. Now that I realize it, the modem has 2 different mad addresses on the label on the back of it. How would i go about entering that into the XR modem internet settings? 4 hours ago, Concealed said: Also a follow up, I upgraded to the new 3.0 beta and things have gotten worse. Constant internet disrupted on multiple different online games. And when netdumaos is checking for speeds of my internet for auto setup/qos, it estimates speeds much much lower than what I should be getting. I mean like a Netgear CM200 for example. Copy the top MAC address and enter that in the Internet Setup page (first page) of settings. Did you do a factory reset after upgrading? Did you enter your speeds in that you expect? Yes we're aware it doesn't report the highest speeds at the moment so enter it manually. Link to comment Share on other sites More sharing options...
Concealed Posted December 1, 2020 Author Share Posted December 1, 2020 Yes I performed a factory reset and yes I entered my speeds in. Link to comment Share on other sites More sharing options...
Newfie Posted December 1, 2020 Share Posted December 1, 2020 7 minutes ago, Concealed said: Yes I performed a factory reset and yes I entered my speeds in. Did you perform a reset using the software or the rear pin hole method? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 1, 2020 Administrators Share Posted December 1, 2020 Do you have any other devices connected to the modem? Link to comment Share on other sites More sharing options...
Concealed Posted December 1, 2020 Author Share Posted December 1, 2020 3 hours ago, Newfie said: Did you perform a reset using the software or the rear pin hole method? Through software Link to comment Share on other sites More sharing options...
Concealed Posted December 1, 2020 Author Share Posted December 1, 2020 2 hours ago, Netduma Fraser said: Do you have any other devices connected to the modem? Just a phone line Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 1, 2020 Administrators Share Posted December 1, 2020 Do a reboot as some people on the latest XR beta have noted that after a reboot and a few hours that it is working better than initially after upgrade. After a reset did you change any settings before testing again? Link to comment Share on other sites More sharing options...
Concealed Posted December 1, 2020 Author Share Posted December 1, 2020 Yes, after reset I changed all settings to how I usually have them on my router. I'll try changing the mac address to what u said and rebooting it one more time to see if it fixes Link to comment Share on other sites More sharing options...
Concealed Posted December 1, 2020 Author Share Posted December 1, 2020 37 minutes ago, Netduma Fraser said: Do a reboot as some people on the latest XR beta have noted that after a reboot and a few hours that it is working better than initially after upgrade. After a reset did you change any settings before testing again? So I changed the mac address to the top address on my modem and then rebooted the router, but now I have no internet when it comes back after the boot, so I changed it back to use default mac address and I have internet now. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 1, 2020 Administrators Share Posted December 1, 2020 After the reset try without changing anything to see if it is anything to do with the settings you are adjusting. Is there another router you were using before this one that you could use the MAC address for? Link to comment Share on other sites More sharing options...
Concealed Posted December 1, 2020 Author Share Posted December 1, 2020 This is the only router I have, been using this router for the past 2 years. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 3, 2020 Administrators Share Posted December 3, 2020 Okay what I would suggest is either upgrading to the beta firmware (new build was released on Tuesday) and then doing a factory reset or using TFTP to upgrade to your same version and then do a factory reset for the freshest install possible. https://kb.netgear.com/000059634/How-to-upload-firmware-to-a-NETGEAR-router-using-Windows-TFTP Link to comment Share on other sites More sharing options...
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