Djl Posted September 15, 2020 Author Share Posted September 15, 2020 I did it and it gave me this message Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted September 15, 2020 Administrators Share Posted September 15, 2020 Access the modem/router combo interface you were using previously. Go to the Internet Setup/WAN settings section there and note down the settings. Then put those settings in the WAN Settings of the R2 and you should get a connection. Djl 1 Link to comment Share on other sites More sharing options...
Djl Posted September 15, 2020 Author Share Posted September 15, 2020 Ok I did that and it said connected then I get this message in ping heat map Link to comment Share on other sites More sharing options...
Djl Posted September 15, 2020 Author Share Posted September 15, 2020 Link to comment Share on other sites More sharing options...
Djl Posted September 15, 2020 Author Share Posted September 15, 2020 Link to comment Share on other sites More sharing options...
Djl Posted September 15, 2020 Author Share Posted September 15, 2020 And my download speed is 200 mbs and upload is 10 MB’s Link to comment Share on other sites More sharing options...
Djl Posted September 15, 2020 Author Share Posted September 15, 2020 Link to comment Share on other sites More sharing options...
Djl Posted September 15, 2020 Author Share Posted September 15, 2020 It’s says cloud data has not been downloaded Link to comment Share on other sites More sharing options...
Djl Posted September 15, 2020 Author Share Posted September 15, 2020 I don’t have access to the modem info Link to comment Share on other sites More sharing options...
Djl Posted September 15, 2020 Author Share Posted September 15, 2020 Do I need to call my internet provider so they can give the IP address and all information to modem router Link to comment Share on other sites More sharing options...
Djl Posted September 15, 2020 Author Share Posted September 15, 2020 Don’t I have lan or wan Link to comment Share on other sites More sharing options...
Djl Posted September 15, 2020 Author Share Posted September 15, 2020 ? Link to comment Share on other sites More sharing options...
Djl Posted September 15, 2020 Author Share Posted September 15, 2020 I don’t know what to do Link to comment Share on other sites More sharing options...
Djl Posted September 15, 2020 Author Share Posted September 15, 2020 Am I looking for a pppoe or static or DHCP Link to comment Share on other sites More sharing options...
Zippy Posted September 15, 2020 Share Posted September 15, 2020 Your connection type is DHCP unless you are on Spectrums Business network.. Which I doubt you are.. Fraser maybe off for the night for support.. So you may have to wait until tomorrow for a response and further help.. There maybe something you can try.. When you get to the screen where it says connection not detected in the DumaOS setup wizard at that point power off just your modem for a few minutes and then power up your modem and let it fully boot up.. Once its fully booted back up try the retry button again in the DumaOS to see if it detects your connection.. Hopefully with some luck it will.. You can try my method or wait until Fraser gets back to you.. Im just trying to help so you wouldnt have to wait until tomorrow.. Good luck! Thanks! Zippy.. Djl 1 Link to comment Share on other sites More sharing options...
Djl Posted September 15, 2020 Author Share Posted September 15, 2020 Am I looking for a pppoe or static or DHCP Link to comment Share on other sites More sharing options...
Djl Posted September 15, 2020 Author Share Posted September 15, 2020 Thanks zippy Zippy 1 Link to comment Share on other sites More sharing options...
Zippy Posted September 15, 2020 Share Posted September 15, 2020 2 minutes ago, Djl said: Thanks zippy Your welcome! I hope this gets sorted for you quickly! Thanks. Zippy. Djl 1 Link to comment Share on other sites More sharing options...
Djl Posted September 15, 2020 Author Share Posted September 15, 2020 He zippy it didn’t work 👍🏻 Link to comment Share on other sites More sharing options...
Djl Posted September 15, 2020 Author Share Posted September 15, 2020 I can’t get a internet connection to r2 Link to comment Share on other sites More sharing options...
Djl Posted September 15, 2020 Author Share Posted September 15, 2020 I just can’t connect to r2 via internet Link to comment Share on other sites More sharing options...
Djl Posted September 15, 2020 Author Share Posted September 15, 2020 It’s a stand alone modem and doesn’t have a GUI to get to the settings Link to comment Share on other sites More sharing options...
Djl Posted September 15, 2020 Author Share Posted September 15, 2020 The internet company is saying you need to boost the wifi boost that’s why it’s not getting internet connection Link to comment Share on other sites More sharing options...
Djl Posted September 16, 2020 Author Share Posted September 16, 2020 Hi I’m stuck here Link to comment Share on other sites More sharing options...
Zippy Posted September 16, 2020 Share Posted September 16, 2020 In that screenshot above you would just click on the submit button.. Your WAN connection is DHCP. So everything there is correct as far as I can see.. You dont need Client Identifier or Vender Class.. Just leave those blank. For some reason the R2 isnt detecting your connection automatically. As it should because you have just a stand alone modem.. Fraser will have to investigate this further with you.. Sorry your having these issues.. Hang in there! 👍 Thanks! Zippy. Djl 1 Link to comment Share on other sites More sharing options...
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