liveandletdie34 Posted August 20, 2020 Share Posted August 20, 2020 Hi right what it is. All of a sudden the r2 has just stopped providing. On the network map it says there is internet link speed 1000mbits. Says wan ip disconnected. It’s been fine it was just when my daughter said YouTube has stopped working I noticed the problem I thought it was just my isp or there hub but that’s all fine tested that. So just seems to be the duma got me baffled. Picture Link to comment Share on other sites More sharing options...
liveandletdie34 Posted August 20, 2020 Author Share Posted August 20, 2020 R app won’t even open now Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted August 20, 2020 Administrators Share Posted August 20, 2020 How is the hub setup? Is it using modem/bridge mode or has it got the R2 in the DMZ? If the latter have you set a static/reserved IP on the hub for the R2? Can you access it using Google Chrome? Link to comment Share on other sites More sharing options...
liveandletdie34 Posted August 20, 2020 Author Share Posted August 20, 2020 11 minutes ago, Netduma Fraser said: How is the hub setup? Is it using modem/bridge mode or has it got the R2 in the DMZ? If the latter have you set a static/reserved IP on the hub for the R2? Can you access it using Google Chrome? I had it in modem mode no static ips or anything of the sort no it were in the dmz to get my open nat. Mate it’s been fine from the day of settling it up. Now just stopped working it’s like the port isn’t working.i have now taken my isps modem out of modem mode just so we have internet. And I have even been trying it as though I am still using the r2 and getting no internet mate there is just nothing there. I think you are going to have to remote access as I think the port is broken and I have tried all I can try and I am not a very patient person if you know what I mean Link to comment Share on other sites More sharing options...
liveandletdie34 Posted August 20, 2020 Author Share Posted August 20, 2020 19 minutes ago, Netduma Fraser said: How is the hub setup? Is it using modem/bridge mode or has it got the R2 in the DMZ? If the latter have you set a static/reserved IP on the hub for the R2? Can you access it using Google Chrome? I can access it by any browser just carnt set it up as there is no internet access well through the r2 there isn’t Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted August 20, 2020 Administrators Share Posted August 20, 2020 I've sent you a PM with a suggestion. Link to comment Share on other sites More sharing options...
liveandletdie34 Posted August 20, 2020 Author Share Posted August 20, 2020 And the R App takes ages to load now to it never did this before Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted August 20, 2020 Administrators Share Posted August 20, 2020 I've replied to your PM. Link to comment Share on other sites More sharing options...
IROH Posted October 25, 2020 Share Posted October 25, 2020 Fraser could you send me that possible resolution as I'm having the same issue Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 26, 2020 Administrators Share Posted October 26, 2020 14 hours ago, IROH said: Fraser could you send me that possible resolution as I'm having the same issue I've sent you a PM. Link to comment Share on other sites More sharing options...
iCarly Posted March 29, 2021 Share Posted March 29, 2021 I'm experiencing the exact same issue. If there is resolution plz send me a message More details in case it helps. The issue began after I tried rebooting my r2. I do this because sometimes my geofilter stops working unless I reboot, so I was rebooting preemptively. When I say reboot, I mean I unplugged the power for 5 mins before plugging it back in. My r apps aren't loading slow like the previous users, but my WAN IP says disconnected in the Network Status panel just like the other screenshot in this thread. My network map looks fine and the r2 sees devices as they turn on/off. It's just the WAN side of things that seem to be having issues. I use DHCP WAN with all default settings. I have the wifi on my r2 disabled since I do everything over ethernet. Link to comment Share on other sites More sharing options...
Netduma Liam Posted March 29, 2021 Share Posted March 29, 2021 4 hours ago, iCarly said: I'm experiencing the exact same issue. If there is resolution plz send me a message More details in case it helps. The issue began after I tried rebooting my r2. I do this because sometimes my geofilter stops working unless I reboot, so I was rebooting preemptively. When I say reboot, I mean I unplugged the power for 5 mins before plugging it back in. My r apps aren't loading slow like the previous users, but my WAN IP says disconnected in the Network Status panel just like the other screenshot in this thread. My network map looks fine and the r2 sees devices as they turn on/off. It's just the WAN side of things that seem to be having issues. I use DHCP WAN with all default settings. I have the wifi on my r2 disabled since I do everything over ethernet. Welcome to the forum! How often are you seeing this happen? Could you please try accessing the modem's interface and set a reserved IP for the R2 there? Then once you've done that, it may also be worth putting the R2s WAN IP in the DMZ. Link to comment Share on other sites More sharing options...
iCarly Posted March 29, 2021 Share Posted March 29, 2021 3 hours ago, Netduma Liam said: Welcome to the forum! How often are you seeing this happen? Could you please try accessing the modem's interface and set a reserved IP for the R2 there? Then once you've done that, it may also be worth putting the R2s WAN IP in the DMZ. I just accessed my modems interface (motorola MB7420), but it seems to only contain read data for modem diagnostics/health/status. I can't find a single setting anywhere that I can set, let alone setting for a reserved IP. Furthermore, there's no DMZ on this modem that I can see in the interface. It was literally all working just fine before I reboot it yesterday. Link to comment Share on other sites More sharing options...
iCarly Posted March 29, 2021 Share Posted March 29, 2021 I just got it working after what seemed like the 100th reboot. The thing I did different on the last reboot was I disconnect all device on the LAN ports, unplugged both the modem and R2 from power. Let it sit for 10 mins. Powered on the modem until it was fully booted, then powered on the R2 until it was fully booted. Last I reconnected all my LAN devices. Dunno why having my LAN devices connected during reboot was causing so many issues. My R2 uses 2 LAN ports, one goes to another router with DHCP off (which I essentially just use as a network switch) and the other goes to a network switch. My consoles/PCs then connect to those switches. Link to comment Share on other sites More sharing options...
Netduma Liam Posted March 30, 2021 Share Posted March 30, 2021 17 hours ago, iCarly said: I just got it working after what seemed like the 100th reboot. The thing I did different on the last reboot was I disconnect all device on the LAN ports, unplugged both the modem and R2 from power. Let it sit for 10 mins. Powered on the modem until it was fully booted, then powered on the R2 until it was fully booted. Last I reconnected all my LAN devices. Dunno why having my LAN devices connected during reboot was causing so many issues. My R2 uses 2 LAN ports, one goes to another router with DHCP off (which I essentially just use as a network switch) and the other goes to a network switch. My consoles/PCs then connect to those switches. Good work! That certainly does sound peculiar, but I'm glad to hear that it all appears to be working now. Let us know if you have any further issues. Link to comment Share on other sites More sharing options...
Handyian09 Posted March 31, 2021 Share Posted March 31, 2021 I am too having this issue if someone wouldn't mind to pm me the the fix for it please. when I am connected to my R2 i can't get on the internet at all i can get on the DUMAOS but nothing else seems to work. i have comcast and my speeds are around 600-950 mainly closer to the 950 but on the os i get 300 if im lucky. Link to comment Share on other sites More sharing options...
Netduma Liam Posted March 31, 2021 Share Posted March 31, 2021 7 hours ago, Handyian09 said: I am too having this issue if someone wouldn't mind to pm me the the fix for it please. when I am connected to my R2 i can't get on the internet at all i can get on the DUMAOS but nothing else seems to work. i have comcast and my speeds are around 600-950 mainly closer to the 950 but on the os i get 300 if im lucky. Welcome to the forum! Does the R2 appear to be getting a WAN IP from the modem? You can check this in System information, if it's not getting one it will likely show 'Disconnected'. Link to comment Share on other sites More sharing options...
Handyian09 Posted March 31, 2021 Share Posted March 31, 2021 i think from the modem it was getting LAN and from my router to my PC it is WAN but if i get on it my internet doesn't work Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 31, 2021 Administrators Share Posted March 31, 2021 15 minutes ago, Handyian09 said: i think from the modem it was getting LAN and from my router to my PC it is WAN but if i get on it my internet doesn't work What is the modem/router model the R2 is connected to? What is the IP shown in System Information for WAN IP? Link to comment Share on other sites More sharing options...
Handyian09 Posted March 31, 2021 Share Posted March 31, 2021 im not sure what the modem is it's just one that comcast gave me and im not sure exactly what the ip shown was if i plug it back in and connect it i won't be able to get back on here Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 31, 2021 Administrators Share Posted March 31, 2021 Does the Comcast router provide WiFi? It should have a model on a sticker on the underside of the router. You can plug it in, find out what the IP is and then reconnect to the comcast router to let us know. Link to comment Share on other sites More sharing options...
Handyian09 Posted March 31, 2021 Share Posted March 31, 2021 ok Link to comment Share on other sites More sharing options...
Handyian09 Posted March 31, 2021 Share Posted March 31, 2021 so from my modem to my router is WAN and from my router to my pc is LAN Link to comment Share on other sites More sharing options...
Handyian09 Posted March 31, 2021 Share Posted March 31, 2021 ip 10.0.0.201 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 31, 2021 Administrators Share Posted March 31, 2021 Okay so the Comcast is a router and it is seeing the R2. On the Comcast router, set that same IP address as a static/reserved IP then reboot the R2 from the interface and see if it gets internet Link to comment Share on other sites More sharing options...
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