toadie09 Posted May 8, 2020 Share Posted May 8, 2020 Is this normal for new users? Link to comment Share on other sites More sharing options...
Administrators Netduma Admin Posted May 9, 2020 Administrators Share Posted May 9, 2020 Hi Toadie - where/when are you seeing this mesasge? Link to comment Share on other sites More sharing options...
toadie09 Posted May 9, 2020 Author Share Posted May 9, 2020 When I select the QoS menu option on the left. It still doesn't load in. Link to comment Share on other sites More sharing options...
Administrators Netduma Admin Posted May 9, 2020 Administrators Share Posted May 9, 2020 2 hours ago, toadie09 said: When I select the QoS menu option on the left. It still doesn't load in. Ok something has clearly gone wrong there. Could you factory reset the router please. Should be fine after that. Thanks https://kb.netgear.com/000053098/How-do-I-perform-a-factory-reset-on-my-Nighthawk-Pro-Gaming-router Link to comment Share on other sites More sharing options...
David Allen Posted May 9, 2020 Share Posted May 9, 2020 I have factory reset my router several times today, I still get this error. Link to comment Share on other sites More sharing options...
Administrators Netduma Admin Posted May 10, 2020 Administrators Share Posted May 10, 2020 12 hours ago, David Allen said: I have factory reset my router several times today, I still get this error. Which page are you seeing this on? A screenshot would be very helpful if possible. Thanks. Link to comment Share on other sites More sharing options...
toadie09 Posted May 10, 2020 Author Share Posted May 10, 2020 It worked for me after the factory reset. Hopefully I don't have to keep doin this. Link to comment Share on other sites More sharing options...
Guest Killhippie Posted May 10, 2020 Share Posted May 10, 2020 45 minutes ago, toadie09 said: It worked for me after the factory reset. Hopefully I don't have to keep doin this. I would not hold your breath, factory resetting even Asus routers is part and parcel of some updates. https://www.snbforums.com/threads/faq-nvram-and-factory-default-reset.22822/ Link to comment Share on other sites More sharing options...
Juicy360 Posted May 10, 2020 Share Posted May 10, 2020 I'm having the same issue. only about half my r-apps are loaded. Link to comment Share on other sites More sharing options...
toadie09 Posted May 11, 2020 Author Share Posted May 11, 2020 My router rebooted on its own last night. I hope this is not a normal thing either. Link to comment Share on other sites More sharing options...
Guest Killhippie Posted May 11, 2020 Share Posted May 11, 2020 On 5/9/2020 at 11:36 PM, David Allen said: I have factory reset my router several times today, I still get this error. XR700 has had these issues for a long time if you search the forum. Have you updated to the hotfix to see if that helps? Also do not use a config file to restore the router after a Factory reset. https://kb.netgear.com/000061714/XR700-Firmware-Version-1-0-1-24-Hot-Fix Link to comment Share on other sites More sharing options...
Guest Killhippie Posted May 11, 2020 Share Posted May 11, 2020 1 hour ago, toadie09 said: My router rebooted on its own last night. I hope this is not a normal thing either. Routers should not reboot on thier own, what firmware are you running, there is a vulnerability that the hotfix I posted a link to fixes, maybe that may help. Also do not use a config file to restore the router after a Factory reset. https://kb.netgear.com/000061714/XR700-Firmware-Version-1-0-1-24-Hot-Fix Link to comment Share on other sites More sharing options...
Administrators Netduma Admin Posted May 11, 2020 Administrators Share Posted May 11, 2020 Do you have a Nintendo DS or Nintendo Switch on your network? Link to comment Share on other sites More sharing options...
David Allen Posted May 11, 2020 Share Posted May 11, 2020 5 hours ago, Killhippie said: XR700 has had these issues for a long time if you search the forum. Have you updated to the hotfix to see if that helps? Also do not use a config file to restore the router after a Factory reset. https://kb.netgear.com/000061714/XR700-Firmware-Version-1-0-1-24-Hot-Fix I do have the most current firmware, and I dont use a file. Every time I reset the router I change everything so that it is like brand new. Even after a factory reset yesterday, I still got issues with the R-app for the Network Monitor Link to comment Share on other sites More sharing options...
Guest Killhippie Posted May 12, 2020 Share Posted May 12, 2020 15 hours ago, David Allen said: I do have the most current firmware, and I dont use a file. Every time I reset the router I change everything so that it is like brand new. Even after a factory reset yesterday, I still got issues with the R-app for the Network Monitor I would suggest clearing your browsers cache, seeing if that helps, if not RMA with Netgear, or with the supplier you bought it from. This is really a Netgear issue as its a Netgear product with DumaOS. Netgear will be the ones to help. Link to comment Share on other sites More sharing options...
David Allen Posted May 12, 2020 Share Posted May 12, 2020 10 minutes ago, Killhippie said: I would suggest clearing your browsers cache, seeing if that helps, if not RMA with Netgear, or with the supplier you bought it from. This is really a Netgear issue as its a Netgear product with DumaOS. Netgear will be the ones to help. Ok I also wanted to put that I have hard reset the router and I am still met with the R-apps not loading. It seems to be the Network monitor that has the issues. I have factory reset as well Link to comment Share on other sites More sharing options...
Guest Killhippie Posted May 12, 2020 Share Posted May 12, 2020 2 hours ago, David Allen said: Ok I also wanted to put that I have hard reset the router and I am still met with the R-apps not loading. It seems to be the Network monitor that has the issues. I have factory reset as well Factory reset is the best you can do, unless you reload the firmware and try again. Honestly I would try and get the unit RMA'd as nobody should have that many issues with loading an R-App. Talk to Netgear or return the router and grab a XR500 its a lot more stable. Personally I have moved on to pastures new due to so many bugs alas, but the XR500 is a good router. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted May 12, 2020 Administrators Share Posted May 12, 2020 In System Information in the Rapp panel options change the number of retries from 3 to 5 and that should help. Link to comment Share on other sites More sharing options...
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