gkontos10 Posted November 22, 2019 Share Posted November 22, 2019 Guys I need your help.. Always after a reboot i cant manage me XR500 to get internet.. And this time is the worst ever.. For 1 hour now am trying to make it work but this is impossible... I tried Multiple reboots Unplug cables Unplug power core Reboot of modem The only thing i didnt try its factory reset because i don't want to loose my settings and saved devices... Any idea please? Link to comment Share on other sites More sharing options...
Netduma Alex Posted November 22, 2019 Share Posted November 22, 2019 Okay well if you don't want to do a factory reset I would at least make sure that the settings in Internet Setup are all normal. Change anything which isn't set to automatic. Link to comment Share on other sites More sharing options...
gkontos10 Posted November 22, 2019 Author Share Posted November 22, 2019 I tried everything And so i did the factory reset.. But this is not a solution.. Every time I reboot to make a factory reset... We need a solution or a fix SM961 1 Link to comment Share on other sites More sharing options...
SM961 Posted November 23, 2019 Share Posted November 23, 2019 23 hours ago, gkontos10 said: I tried everything And so i did the factory reset.. But this is not a solution.. Every time I reboot to make a factory reset... We need a solution or a fix Yes, I have experienced this with the latest update, I went back to a different firmware update but it gave a whole different kind of issues like the geo filter put me in a faraway server, try a different update. Link to comment Share on other sites More sharing options...
gkontos10 Posted November 24, 2019 Author Share Posted November 24, 2019 Do they work on an update? Basically when do we expect the update or a hot fix? Link to comment Share on other sites More sharing options...
Administrators Netduma Admin Posted November 25, 2019 Administrators Share Posted November 25, 2019 To make sure we understand, you are seeing a complete Internet drop out after just a few hours post reboot? That sounds like a hardware issue. I'd recommend trying this: Replace the ethernet cable between your modem and router Set a static WAN IP on your XR500: >Settings >Internet Setup then toggle 'Internet IP address' to Use Static IP Address - if you're not sure which IP address to give, go to System Information and the Internet Status panel. You can see the Wan IP there - use that as your static IP address. Subnet mask should be 255.255.255.0 and gateway is your modem's IP address e.g. 192.168.0.1 The next time the Internet drops out, connect to your modem directly. Do you have Internet through that? The reason I suggest this is to double check the issue is with your router only, not a problem with your modem or overall line If the problem continues I'd suggest contacting NETGEAR to see if they will replace your router. Link to comment Share on other sites More sharing options...
gkontos10 Posted November 25, 2019 Author Share Posted November 25, 2019 Ok i will do that.. But as i can see its not only me.. Lot of users are facing the same problem.. After reboot they cant get internet access.. So that suppose to be a software error not a hardware Netduma Admin 1 Link to comment Share on other sites More sharing options...
Administrators Netduma Admin Posted November 25, 2019 Administrators Share Posted November 25, 2019 26 minutes ago, gkontos10 said: Ok i will do that.. But as i can see its not only me.. Lot of users are facing the same problem.. After reboot they cant get internet access.. So that suppose to be a software error not a hardware OK - let us know how you get on. Thanks Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now