Zippy Posted November 27, 2019 Share Posted November 27, 2019 @Philace866 my recommendation is not to purchase the XR500. I have the XR500 and the QoS doesn't operate correctly on it either. The XR300 you have should be more then capable of operating the QoS. The issue your having is the same as im having. And to be fair others have had also. I have no idea why this is happening. But I can say in my case the Anti Buffer Bloat does not work for me at all. If I hook my ASUS ROG back up I can manage my QoS better then my XR500.. My XR500 struggles to do anything correctly. And to be honest when I do run my XR500 with QoS enabled my connection is worse.. Ive tried everything under the sun with no luck! The only reason im posting here is just to give you my experiences as well.. You can try what Netduma says but just be careful not to chase down to many rabbit holes and get frustrated when the issue is very likely firmware related. Meaning there is nothing you can do until a new firmware release is available to try. And even that is likely to be iffy.. Good luck! Zippy. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted November 27, 2019 Administrators Share Posted November 27, 2019 @Philace866 you said the issue occurs streaming Netflix through SkyQ, does that mean the device is connected to your ISP hub instead of the XR? In general are your connection types using PPPoE, VLAN or IPv6 at all? When doing the tests or when the issue happens do High Priority packets update rapidly? Do you have WMM enabled in Advanced WiFi settings? Link to comment Share on other sites More sharing options...
Philace866 Posted November 27, 2019 Share Posted November 27, 2019 Hi Fraser, everything is connected to the xr, I’m with BT for my internet so using PPPoE ive not touched WMM so it will be set to default, i must admit I’ve no idea what wmm is! Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted November 28, 2019 Administrators Share Posted November 28, 2019 Okay it's likely that PPPoE is the reason why it's not working correctly. Have you got another router you could try between BT and the XR to handle PPPoE and then try the XR to see if QoS works correctly then? Link to comment Share on other sites More sharing options...
Philace866 Posted November 28, 2019 Share Posted November 28, 2019 I’m currently dsl-openreach modem-ethernet-xr router PPPoE is my only option and the only router I have is my isp modem router which doesn’t have bridge mode also I’ve tried two different modems to eliminate that being the problem when I use the isp modem router my ping is better than the xr Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted November 28, 2019 Administrators Share Posted November 28, 2019 Changing the modem wouldn't resolve that as you would still need to use PPPoE on the router connected to the modem. Would it be possible to purchase a cheap router (even just to return it after) to handle PPPoE and check if thats the cause? Link to comment Share on other sites More sharing options...
Taylordrift21 Posted November 28, 2019 Author Share Posted November 28, 2019 Does anyone have any other ideas why my ping plotter tests are not the same as what should be in the guide that has been previously posted? I am also on PPPoE I am not using my isp router as it was rubbish so I use a TP-Link W8890 as just a Modem and my Xr300 as my main router. I do also notice on pingplotter even just opening up YouTube my ping shoots up is that normal? Thanks Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted November 28, 2019 Administrators Share Posted November 28, 2019 26 minutes ago, Taylordrift21 said: Does anyone have any other ideas why my ping plotter tests are not the same as what should be in the guide that has been previously posted? I am also on PPPoE I am not using my isp router as it was rubbish so I use a TP-Link W8890 as just a Modem and my Xr300 as my main router. I do also notice on pingplotter even just opening up YouTube my ping shoots up is that normal? Thanks That sounds like PPPoE as the XR is handling PPPoE and so QoS is not being as effective. Same suggestion, would you be able to try a different router between the TP and XR to handle PPPoE and then see if it works properly on the XR? Link to comment Share on other sites More sharing options...
Taylordrift21 Posted November 28, 2019 Author Share Posted November 28, 2019 Hi Fraser, I have the isp router so put that in between the tplink and Xr300 or use isp router and Xr300. My isp router is a modem as well. Thanks Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted November 28, 2019 Administrators Share Posted November 28, 2019 Okay do TPLINK > ISP router (make sure it's in router mode and enter the PPPoE details, also disable the WiFi) > XR300 (remove PPPoE details, connect all devices) then see if QoS works correctly then please. Link to comment Share on other sites More sharing options...
Philace866 Posted November 28, 2019 Share Posted November 28, 2019 I tried that today but it’s way to complicated for me so I gave up! I’ve now set my bufferbloat to 50/50 and given my PS4 nearly all my connection,also had to switch the Netflix stream to the lowest quality, seems to be handling it better but my mrs isnt happy! @Taylordrift21 let me know how you get on Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted November 28, 2019 Administrators Share Posted November 28, 2019 What is it that you found complicated? We can guide you through it. Link to comment Share on other sites More sharing options...
Philace866 Posted November 28, 2019 Share Posted November 28, 2019 When I say it’s better, it’s only spiking to 300 now and not 500 😂 Link to comment Share on other sites More sharing options...
Philace866 Posted November 28, 2019 Share Posted November 28, 2019 I’m not very techy, I’ve only managed to set my xr300 by reading comments on here, I’ll see how Taylor gets on and then try it Link to comment Share on other sites More sharing options...
Taylordrift21 Posted November 28, 2019 Author Share Posted November 28, 2019 Mine seems to be worse even with packet loss this time 😢 really pulling my hair out with this. All I want to do is game online with no lag or packet loss. Netflix has a lot to answer for. @Philace866 my wife wasn’t happy either when I put Netflix to lowest quality, the only other thing I am going to try is use the bandwidth allocation and limit my smart tv to a couple of meg of bandwidth and see how it goes. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted November 28, 2019 Administrators Share Posted November 28, 2019 Taylor so you're now using the XR with the ISP router handling PPPoE? Put the XR WAN IP found in System Information into the ISP router DMZ as well please. What are the QoS settings you're using for this particular test? Have you followed that guide as before to find what worked best? Was the test done over ethernet as well as it should be to rule out WiFi interference. Link to comment Share on other sites More sharing options...
Philace866 Posted November 28, 2019 Share Posted November 28, 2019 I’ve given my sky and tv’s 1meg, as long as she’s not got every tv on it seems ok Link to comment Share on other sites More sharing options...
Taylordrift21 Posted November 28, 2019 Author Share Posted November 28, 2019 Hi Fraser, yeah I was using the isp router for handling the pppoe connection. I had been adjusting the download and upload from 70% and just lowering it slightly to see which was working best. Honestly felt like it didn’t matter where the sliders were on my QoS as it didn’t improve it any or does it take a few minutes each time for the QoS to work? Even just loading a new video on YouTube was enough to give me high ping spikes on pingplotter.I will try that tomorrow regarding DMZ and post back how I get on. I use Ethernet on my PC as well. Thanks Link to comment Share on other sites More sharing options...
Taylordrift21 Posted November 28, 2019 Author Share Posted November 28, 2019 @Philace866 yeah I used to do the same thing on my previous ASUS router that also had broken QoS, even running custom firmware on my ASUS router made no difference hence why I resorted to just using bandwidth allocation. I had my smart tv down to 2mbps for download and 1mbps for upload and that seemed to work just fine while gaming. Only thing is at the time I had done it, it was hard to tell if the gaming packets were prioritised and if I maintained a low ping. Main thing was it was lag free gaming thankfully, I just hope I find a solution to the problem on the Xr300 because other than the QoS it’s a pretty good router and I love the Geo filter feature too. Link to comment Share on other sites More sharing options...
Philace866 Posted November 28, 2019 Share Posted November 28, 2019 @Taylordrift21I’ve also set my geofilter to 200 miles and set ping assist at 15 tonight and that is helping, nice to finally have a decent night on modern warfare whilst the mrs watches Netflix @Netduma Fraser maybe a good dev feature request would be to suppress Netflix bandwidth within the router, I’m sure that would be seriously difficult but that would be a game changer! Link to comment Share on other sites More sharing options...
Taylordrift21 Posted November 28, 2019 Author Share Posted November 28, 2019 Yeah I’ve just set my geofilter to just cover the UK, ping assist? I’m not sure I’ve seen that or do you mean auto ping? Does your ping show as NIL on your router by any chance @Philace866? Yeah I play Modern Warfare although I’ve had a break from it for a few days 😅 Link to comment Share on other sites More sharing options...
Philace866 Posted November 28, 2019 Share Posted November 28, 2019 Yeah it shows as nil, I had to change the language to french just to see what it was! My auto ping graph shows everything up as nil as well, all I know is the red line is my ping 😂 Link to comment Share on other sites More sharing options...
Taylordrift21 Posted November 28, 2019 Author Share Posted November 28, 2019 Oh right it’s not something I’ve looked into, could you tell me what the ping assist does then? What I can really get from that is like setting ping assist at 15 would be like making sure it connects to a server with 15ms ping? It must be some sort of firmware bug then, hopefully that gets sorted but I assumed when it said like 15nil it meant ms lol. Link to comment Share on other sites More sharing options...
Philace866 Posted November 28, 2019 Share Posted November 28, 2019 I think it means it’ll only connect you outside of your geofilter area if the ping is 15 or below, I could be wrong though the nil box below is for something else but I can’t remember what, I watched a video on YouTube and it said not to tick it so I didn’t! That’s about my level of technical knowledge 😂 hopefully they can release a new firmware soon to fix all these bugs Link to comment Share on other sites More sharing options...
Taylordrift21 Posted November 28, 2019 Author Share Posted November 28, 2019 Ahh right I will look into that then and see what it does. It’s amazing how technical someone can become when it involves gaming 🤣 Link to comment Share on other sites More sharing options...
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