Macusa69 Posted November 3, 2019 Share Posted November 3, 2019 Hello Dumaos army, I have the Netgear XR500 since one and a half year, and it's working great and as expected. but lately I am having a bug in reading the ping, whatever server I connect to, it show maximum 5ms. It is just a reading bug because my ping assist is at 55 ms and it usually connect me to same servers that I used to be connected to, before this bug. Knowing that I am in the middle east and I usually connect to European servers and sometimes the US servers. I have tried everything from hard reset to downgrade my firmware and then upgrade but to no avail. I am currently on V2.3.2.56 and I only play call of duty. What could be causing this, and is there any remedy to it? Thanks, Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted November 3, 2019 Administrators Share Posted November 3, 2019 That is very strange, I haven't seen that before. Could you provide us with a screenshot of the Geo-Filter with one of the servers shown on the map and the ping panel showing the low ping please? Link to comment Share on other sites More sharing options...
Macusa69 Posted November 3, 2019 Author Share Posted November 3, 2019 Here it is. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted November 3, 2019 Administrators Share Posted November 3, 2019 Could you provide one of the IDs so I can check it out please? Also if you manually ping the host is the ping any different? Link to comment Share on other sites More sharing options...
Macusa69 Posted November 3, 2019 Author Share Posted November 3, 2019 I did that too, ping the server manually and it's the same results. worth mentioning that I have also the Netduma R1 and it does not have this bug. Ping is showing normally according to each server. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted November 3, 2019 Administrators Share Posted November 3, 2019 Very odd, could you do a factory reset please and see if this is still the case after that? It may have just got itself into a weird state. Link to comment Share on other sites More sharing options...
Macusa69 Posted November 3, 2019 Author Share Posted November 3, 2019 I've already done it twice. Anyways, will try again tomorrow after work and will feed you back. But my question is, could it be a hardware issue or it's not possible? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted November 3, 2019 Administrators Share Posted November 3, 2019 It's very unlikely hardware, I can't think of a hardware fault that you give this very specific bug, if it was hardware there would be whole sections that didn't work correctly. Let us know! Link to comment Share on other sites More sharing options...
Macusa69 Posted November 4, 2019 Author Share Posted November 4, 2019 Unfortunately nothing changed. Hard reset twice and still the same results. Link to comment Share on other sites More sharing options...
Macusa69 Posted November 5, 2019 Author Share Posted November 5, 2019 hey Fraser, So nothing to be done? Link to comment Share on other sites More sharing options...
Netduma Alex Posted November 5, 2019 Share Posted November 5, 2019 I know this is a bit of a hassle, but could you try downgrading and upgrading as follows: Download this firmware and upload it to the router: https://kb.netgear.com/000053241/XR500-Firmware-Version-2-0-0-28 (ignore the warning about it being an older version) Once the downgrade is complete, do a factory reset During the setup process, the router will say it has found newer firmware, upgrade to this firmware Hopefully this will have reinstalled the buggy feature Link to comment Share on other sites More sharing options...
Macusa69 Posted November 5, 2019 Author Share Posted November 5, 2019 doing it now. will get back to you in a few. Link to comment Share on other sites More sharing options...
Macusa69 Posted November 5, 2019 Author Share Posted November 5, 2019 No joy man. still the same Link to comment Share on other sites More sharing options...
Macusa69 Posted November 5, 2019 Author Share Posted November 5, 2019 Link to comment Share on other sites More sharing options...
Netduma Alex Posted November 5, 2019 Share Posted November 5, 2019 Wow that's so weird. What kind of modem are you using? Link to comment Share on other sites More sharing options...
Macusa69 Posted November 5, 2019 Author Share Posted November 5, 2019 I have 3 modems, and the 3 of them are doing the same thing. I have D-link vr400, D-link vr900 and linksys x6200. Knowing that this bug has been recently appeared about 2 months ago. I have also the Netduma R1 in which, the ping is showing normally. I asked Fraser if it's a hardware issue, but he confirmed that it must be a software issue. I am 100 % sure that you, Dumaos team, can solve this problem. I know it's a matter of trial and error. I am willing to try whatever you suggest to me, so please keep trying to resolve this matter. Thanks a lot. Link to comment Share on other sites More sharing options...
Netduma Alex Posted November 6, 2019 Share Posted November 6, 2019 I don't understand what you mean when you say that your 3 modems are doing the same thing... Which one is the XR500 connected to? Have you tried the R1 recently? If the ping appears normally on the R1 then that proves that we have an XR500 software problem. Link to comment Share on other sites More sharing options...
Macusa69 Posted November 6, 2019 Author Share Posted November 6, 2019 I meant that, when I try each of the modems alone with the xr500 they have the same issue. so it is not a modem issue. as for your second question concerning the R1, I said that the R1 is showing normally the ping when I use it instead of the xr500. Link to comment Share on other sites More sharing options...
Macusa69 Posted November 6, 2019 Author Share Posted November 6, 2019 Yes, you are right, the problem is with the XR500. Link to comment Share on other sites More sharing options...
Netduma Alex Posted November 6, 2019 Share Posted November 6, 2019 Sorry I didn't know if you meant that you'd tried the R1 recently, or you were just talking about the last time you remember using it. Does the 5ms ping happen for everything that appears on the map, or just for one game? What device type have you added to the Geo-Filter? Link to comment Share on other sites More sharing options...
Macusa69 Posted November 7, 2019 Author Share Posted November 7, 2019 each server that I connect to ( Italian, German, UK, France and even some US servers) show either 5ms or 6ms ( sometimes 7ms ). Device type PS4 PRO. Link to comment Share on other sites More sharing options...
Netduma Alex Posted November 7, 2019 Share Posted November 7, 2019 Right... Okay I'm going to discuss this with the devs and see if we can figure out what's causing this strange behaviour. Netduma Fraser 1 Link to comment Share on other sites More sharing options...
Macusa69 Posted November 7, 2019 Author Share Posted November 7, 2019 please do 🙏 Link to comment Share on other sites More sharing options...
Macusa69 Posted November 9, 2019 Author Share Posted November 9, 2019 Hello Alex, any news about the issue? Link to comment Share on other sites More sharing options...
Macusa69 Posted November 10, 2019 Author Share Posted November 10, 2019 So, because you're not answering any more, I can guess it's a hardware issue? Anyways, please confirm this, so I can sell my Netgear XR500. Thanks, Link to comment Share on other sites More sharing options...
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