WiFi Issues

[jbath]

8 minutes ago, Zennon said:

If that does not help try changing WiFi channel as you may be being affected by neighbours on the same channel.

https://www.howtogeek.com/197268/how-to-find-the-best-wi-fi-channel-for-your-router-on-any-operating-system/

I have changed my WiFi channels, but this hasnt effected the load speeds

[jbath]

3 minutes ago, Newfie said:

try this as I have to occasionally do this when i have a poor connection. Turn off router, turn off modem. Wait say 15mins then turn on modem first and wait for it to fully boot. then turn on router wait again to fully boot and test. Modem must reboot fully before turning router on.

Ill give this a shot

[jbath]

40 minutes ago, Newfie said:

try this as I have to occasionally do this when i have a poor connection. Turn off router, turn off modem. Wait say 15mins then turn on modem first and wait for it to fully boot. then turn on router wait again to fully boot and test. Modem must reboot fully before turning router on.

Given it a go, but still having the same issue.

[jbath]

Could it be a hardware issue, as the router I used previously had no issues with loading the web pages

[Newfoundland]

Just to double check but under QoS did you put in your upload and download speeds under the anti buffer menu?

[jbath]

Netduma Fraser asked me to switch of QoS, which I did.

The settings I did have were, 100% download (75mbps) and upload (17mbps), with no changes made to the bandwidth allocation

[Netduma Fraser]

This is a very strange issue, have you tested with a lot of websites or does it appear to happen with just a few?

[Newfoundland]

I’m guessing the router updated when you first installed it. 

Quite a few on here feel that after an update a reset is required. There’s a reset on the rear. 

 

[jbath]

Its effecting every website and every app

[jbath]

4 minutes ago, Newfie said:

I’m guessing the router updated when you first installed it. 

Quite a few on here feel that after an update a reset is required. There’s a reset on the rear. 

 

I will give it another reset

[Netduma Fraser]

Keep us posted!

[jbath]

6 minutes ago, Netduma Fraser said:

Keep us posted!

afraid to say its still not fixed the issue

[Newfoundland]

blast, silly question but are the ariels all connected correctly and hand tightened? 

Have you got smart connect on? if so try it off.

If no difference then Try creating a guest network and connect to that.  

[Netduma Fraser]

Would reiterate the above, if that doesn't work disable MU-MIMO in Advanced WiFi Settings.

[jbath]

Hi, I removed and reattached the ariels, turned off smart connect and tried a guest network, still no improvements.

I disabled MU-MIMO, and that hasn't worked either.

Sorry for being a pain!

[Netduma Jack]

59 minutes ago, jbath said:

Hi, I removed and reattached the ariels, turned off smart connect and tried a guest network, still no improvements.

I disabled MU-MIMO, and that hasn't worked either.

Sorry for being a pain!

Hey - I'm going to play devils advocate for a moment, it could help to completely re-evaluate what's happening. Could you record what you're seeing when you load a website? Maybe record how it looks on the XR500, then record what it looks like on your Modem. Make sure in both cases you load the same website, with nothing else downloading at the time.

This should help us to get a better idea of what we're dealing with.

[jbath]

10 minutes ago, Netduma Jack said:

Hey - I'm going to play devils advocate for a moment, it could help to completely re-evaluate what's happening. Could you record what you're seeing when you load a website? Maybe record how it looks on the XR500, then record what it looks like on your Modem. Make sure in both cases you load the same website, with nothing else downloading at the time.

This should help us to get a better idea of what we're dealing with.

Thats fine, I will do this when once I get back from work

[jbath]

20 hours ago, jbath said:

Thats fine, I will do this when once I get back from work

 

20 hours ago, Netduma Jack said:

Hey - I'm going to play devils advocate for a moment, it could help to completely re-evaluate what's happening. Could you record what you're seeing when you load a website? Maybe record how it looks on the XR500, then record what it looks like on your Modem. Make sure in both cases you load the same website, with nothing else downloading at the time.

This should help us to get a better idea of what we're dealing with.

I think I've solved the issue, under the WAN settings I changed the MTU value from 1492 to 1430. Webpages seem to be loading a lot quicker

[Newfoundland]

Mines on 1492, glad you got it sorted. Give it a test and see how it goes.

[Netduma Fraser]

10 hours ago, jbath said:

 

I think I've solved the issue, under the WAN settings I changed the MTU value from 1492 to 1430. Webpages seem to be loading a lot quicker

That's quite surprising but glad it worked! Maybe your ISP requires that MTU, if you don't encounter any more issues like that then great but if you do then I would advise doing a MTU test to make sure you're not getting fragmentation.