jbath Posted September 8, 2019 Posted September 8, 2019 Can someone please help me. The wired and wireless connection speeds are in line with the advertised speeds of my ISP, however, the issue is when I am accessing websites over WiFi there is a connection and then gradual loading process (taking a few seconds). I don't know whats caused the issue, though it has only happened since switching routers. Thank you in advance!
Administrators Netduma Fraser Posted September 8, 2019 Administrators Posted September 8, 2019 Hey, welcome to the forum! It could be nothing but if you change your DNS that may speed the process up. I'd suggest 1.1.1.1 & 1.0.0.1 for DNS and see if that helps at all.
jbath Posted September 8, 2019 Author Posted September 8, 2019 Hi, thank you Unfortunately that doesn't seem to have fixed the issue
Administrators Netduma Fraser Posted September 8, 2019 Administrators Posted September 8, 2019 What is your exact physical setup? There is a noticeable slowdown of websites loading since switching to the router correct? Have you changed any settings at all? Do a DNS benchmark test online and find the best DNS for you and change to that.
jbath Posted September 8, 2019 Author Posted September 8, 2019 The current set up is Modem to XR500. The slowdown only appears to be happening while using WiFi. I followed the wizard/set up tutorial for the setting up my ISP, I have not changed any settings I have changed the DNS to 192.250.35.251, though this still hasn't addressed the issue
jbath Posted September 8, 2019 Author Posted September 8, 2019 The current set up is Modem to XR500. The slowdown only appears to be happening while using WiFi. I followed the wizard/set up tutorial for the setting up my ISP, I have not changed any settings I have changed the DNS to 192.250.35.251, though this still hasn't addressed the issue Attached is a clip of the issue WhatsApp Video 2019-09-08 at 15.37.18.mp4
Administrators Netduma Fraser Posted September 8, 2019 Administrators Posted September 8, 2019 Thanks for the video, did you change the DNS on the device itself or on the router? Do any other wireless devices experience this at all?
jbath Posted September 8, 2019 Author Posted September 8, 2019 I changed the settings on the router. The experience is the same on the phone, tablet, and laptop.
Administrators Netduma Fraser Posted September 8, 2019 Administrators Posted September 8, 2019 Pretty odd issue if not related to DNS. Are there any other devices being used when this is happening?
jbath Posted September 8, 2019 Author Posted September 8, 2019 I've disconnected all the devices except for the laptop and tried again but still having the same issue
Zennon Posted September 8, 2019 Posted September 8, 2019 Maybe connected to 2.4Ghz, you would need to be connected via 5Ghz for higher speeds.
jbath Posted September 8, 2019 Author Posted September 8, 2019 I've tried using both, still having the same load time for websites. Weirdly when I run a speed test wirelessly I get 67mbps down and 16 up which is only slightly slower than the wired speeds
Zennon Posted September 8, 2019 Posted September 8, 2019 Just now, jbath said: I've tried using both, still having the same load time for websites. Weirdly when I run a speed test wirelessly I get 67mbps down and 16 up which is only slightly slower than the wired speeds As Fraser suggests try DNS primary 1.1.1.1 secondary 1.0.0.1 I use these and they are snappy for resolving websites. I would also reboot the XR router.
Administrators Netduma Fraser Posted September 8, 2019 Administrators Posted September 8, 2019 Could you disable QoS completely in Anti-Bufferbloats 3 line menu please and try again
jbath Posted September 8, 2019 Author Posted September 8, 2019 Hi, sorry to say that hasn't affected the load speed of websites
Zennon Posted September 8, 2019 Posted September 8, 2019 Do you have another Ethernet cable that you could run between your modem and the Netgear? to rule out a bad cable.
jbath Posted September 8, 2019 Author Posted September 8, 2019 Just now, Zennon said: Do you have another Ethernet cable that you could run between your modem and the Netgear? to rule out a bad cable. I'll give it try
Zennon Posted September 8, 2019 Posted September 8, 2019 If that does not help try changing WiFi channel as you may be being affected by neighbours on the same channel. https://www.howtogeek.com/197268/how-to-find-the-best-wi-fi-channel-for-your-router-on-any-operating-system/
jbath Posted September 8, 2019 Author Posted September 8, 2019 1 minute ago, Newfie said: is this BT by any chance? it is!
Zennon Posted September 8, 2019 Posted September 8, 2019 Just now, Newfie said: is this BT by any chance? I see Bt is having issues with internet https://downdetector.co.uk/status/bt-british-telecom
jbath Posted September 8, 2019 Author Posted September 8, 2019 2 minutes ago, Zennon said: If that does not help try changing WiFi channel as you may be being affected by neighbours on the same channel. https://www.howtogeek.com/197268/how-to-find-the-best-wi-fi-channel-for-your-router-on-any-operating-system/ Doesn't appear to be the ethernet cable, tried it with 2 different cables. I'll try this
Newfoundland Posted September 8, 2019 Posted September 8, 2019 try this as I have to occasionally do this when i have a poor connection. Turn off router, turn off modem. Wait say 15mins then turn on modem first and wait for it to fully boot. then turn on router wait again to fully boot and test. Modem must reboot fully before turning router on.
jbath Posted September 8, 2019 Author Posted September 8, 2019 4 minutes ago, Zennon said: I see Bt is having issues with internet https://downdetector.co.uk/status/bt-british-telecom Unfortunately it seems to be fine in my area
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