Salty waffle Posted June 6, 2019 Posted June 6, 2019 Gives this same error even after factory reset. I've used crome and Firefox on my PC, and phone to no avail. I bought the router back in 2017.
Administrators Netduma Fraser Posted June 6, 2019 Administrators Posted June 6, 2019 Can you try accessing the interface via the LAN IP and see if it is the same please. What happened prior to this error occurring?
Salty waffle Posted June 7, 2019 Author Posted June 7, 2019 The only reason I was doing r1/ was because the lan ip didn't work.
Salty waffle Posted June 7, 2019 Author Posted June 7, 2019 Nothing that I'm aware of. I went to turn qos off a couple weeks ago and this happened. Been looking everywhere on the forums for a fix. I figured it was the same os bug the nightHawks were expecting.
Administrators Netduma Alex Posted June 7, 2019 Administrators Posted June 7, 2019 Have you tried any different browsers or devices? Also have you tried incognito mode in your current browser?
Salty waffle Posted June 7, 2019 Author Posted June 7, 2019 Plz read the post before replying. I've told you multiple times now that I've been on multiple devices and browsers... COULD IT BE THE SAME BUG THE NIGHTWAWKS WERE EXPERIENCING?
Salty waffle Posted June 9, 2019 Author Posted June 9, 2019 Leaving the router unplugged for 24hr didn't help
Netduma Staff Netduma Jack Posted June 10, 2019 Netduma Staff Posted June 10, 2019 On 6/9/2019 at 3:34 AM, Salty waffle said: Leaving the router unplugged for 24hr didn't help Since you made another post on the issue, you've effectively split what information is available about your issue. In the future don't make multiple posts about the same problem. Can you see any of the UI (i.e the header bar) or is it just this error message? How does this look on a desktop / laptop browser, could you screenshot it? Also you say when it happened, you'd gone to turn QoS off. Did this error happen when you pressed that button, or do you mean you couldn't access the UI to manage to disable QoS?
Salty waffle Posted June 11, 2019 Author Posted June 11, 2019 Sorry I only made this post because I didn't want to hijack that dude's thread. I couldn't access the UI to disable qos. Gives me the error after trying to load for about a min. nothing to click on sadly
Administrators Netduma Alex Posted June 11, 2019 Administrators Posted June 11, 2019 Well I would say you've got a lot of browser extensions that could be interfering but since you're using multiple browsers and experiencing the same issues, I guess it rules that out. Have you tried a factory reset using the button on the back? Did this occur after a software update or just randomly?
Salty waffle Posted June 11, 2019 Author Posted June 11, 2019 YES THE BUTTON ON THE BACK... And yes before you tell me again. I'm doing it right. http://support.netduma.com/support/solutions/articles/16000094903-how-to-factory-reset-the-netduma-r1-using-the-reset-button It happened randomly I've been using this update for months now
Administrators Netduma Fraser Posted June 11, 2019 Administrators Posted June 11, 2019 Could you access on a PC using Chrome please, access the interface then right click > Inspect element > go to the console tab and widen the box so it can be read easily and take a screenshot please, we can then show that to the devs.
Administrators Netduma Fraser Posted June 11, 2019 Administrators Posted June 11, 2019 Great thank you, I'll ask the devs to take a look.
Administrators Netduma Fraser Posted June 25, 2019 Administrators Posted June 25, 2019 5 hours ago, Salty waffle said: Devs still too busy? They always are but I've asked for an update to see if they've managed to take a look.
Salty waffle Posted July 8, 2019 Author Posted July 8, 2019 I give up on netduma. IF YOU GET THIS ERROR DON'T EVEN WASTE TIME GETTING HELP. THROW THE R1 AWAY AND GET SOMETHING ELSE. It's been over a month now and still nothing.
Administrators Netduma Alex Posted July 9, 2019 Administrators Posted July 9, 2019 @Salty waffle Could you please email us on [email protected] The fact that you've been waiting a month for a solution is pretty crazy, and we should have got you a solution already. We told the devs about the issue but since it's such a busy time at the moment, they've been slow to get to this problem, but of course that's not acceptable that you should have to wait while that happens. We'll get it sorted out with you though, give us an email, and thanks for your patience. EDIT: Hey forgot to mention, in the email, make it clear that it's you, maybe link to the thread or just say it's salty waffle.
Administrators Netduma Alex Posted July 9, 2019 Administrators Posted July 9, 2019 13 hours ago, aGreenMoose said: sadly that's what im starting to feel myself. We'll get your problem fixed in the seperate thread that you created for this issue. I'm going to close this one for now as we're dealing with it via email, but anybody who wants to can link back to this thread if they believe that they are experiencing the same issue.
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