ArcaPulse Posted May 28, 2019 Share Posted May 28, 2019 So I've been through all the previous forum threads looking for solutions. I went through the optimal settings guide and did everything it said step by step and I still seem to have a double NAT type (moderate) on my xbox one X. I have my BT home hub 2 ( or smart hub 2 can't remember which but it's the newest one) with wifi still on ( the only device connected to it is a wifi repeater disc that's wired to my smart TV and rarely used for internet anyway) then an ethernet from port 1 of the homehub to port 1 of the NetDuma. From there I have my xbox hard wired in as well as my powerline extender, my playstation (not used) and my brothers PC. Most devices on wifi are connected through powerline adapters that come from the NetDuma. I can't seem to solve the double NAT type issue, also my connection seems to be really unstable on the NetDuma whether connected direct to router or powerline extenders. I have QOS set up with an anti-bufferbloat of 70% and the per device bandwidth set up with it set to not share excess, yet I'm still having issues. I have around 40 down and 10 up and my network monitor on the NetDuma never really shows about 15 mbps usage even at peak usage yet I'm still having issues as is my borther when gaming. Link to comment Share on other sites More sharing options...
N3CR0 Posted May 28, 2019 Share Posted May 28, 2019 What issues are you having with the connection exactly? You haven't said. If it's with Black Ops 4... its the game, not your connection. Trust me on that one. Link to comment Share on other sites More sharing options...
ArcaPulse Posted May 28, 2019 Author Share Posted May 28, 2019 Hi, thanks for the quick reply. I'm having issues within the xbox settings menu saying double NAT. In terms of connection issues it's very slow now to find matches in Fifa 19 and my brother plays overwatch on PC, it was never like this before (straight from BT router, we had less lag issues then also). Also my brother and I lag whenever my parents are using the internet (not the smart TV) even though they are on the powerline network which goes through the NetDuma with the QOS set up. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted May 28, 2019 Administrators Share Posted May 28, 2019 I would actually recommend you have share excess enabled, having it disabled is probably the cause of your lag issues. For NAT, do you have the R1 in the BT Hub DMZ? If not you will need to do that to avoid a double NAT. You'll need to put the WAN IP of the R1 into the DMZ, not the LAN IP (the one you use to access the interface). Link to comment Share on other sites More sharing options...
ArcaPulse Posted May 29, 2019 Author Share Posted May 29, 2019 Hi Fraser, I've got the WAN IP (Found in system information as per the guide) in the DMZ of my ISP router currently and it's still displaying the Double NAT. As per the guide I also tried to put my xbox in the DMZ and still had no luck removing the double NAT. I'll try to re-enable share excess and let you know how that goes. Let me know if you guys have any other ideas because I'm stuck on this one. Link to comment Share on other sites More sharing options...
patoche2520 Posted May 29, 2019 Share Posted May 29, 2019 hello are you going to see the cache of your xbox one x? Link to comment Share on other sites More sharing options...
Netduma Alex Posted May 29, 2019 Share Posted May 29, 2019 Remember that share excess is a separate setting for download and upload. Make sure they're both set to on, otherwise you'll get a permanent hard limit on all of your devices. It might be tricky to remove the double NAT because the BT Home Hub doesn't play nicely with other devices. But here's some suggestions anyway: Go to DumaOS interface, go to System Information, write down the WAN IP In the devices section of the BT Home Hub, find the device with that IP from the first step Set the IP to static, and set a memorable name for the device like "Netduma R1 ArcaPulse" Go to the DMZ page of your Home Hub, and choose Netduma R1 ArcaPulse from the list, press Apply Disable the firewall on the Home Hub, should be safe as only the TV is going through there Delete any Port Forwarding rules on the Home Hub Also check your NAT type using the Xbox settings menu's network test instead of the in-game one, it usually works better! Link to comment Share on other sites More sharing options...
ArcaPulse Posted May 29, 2019 Author Share Posted May 29, 2019 Hi Alex, after doing everything you've suggested I initially got the double NAT again after a router restart, however I left it for a couple of hours, power cycled both routers and now have an open NAT. Thanks! I'll let you know how the share excess goes for both upload and download, and if the double NAT problem comes back in a couple of days (probably friday). Link to comment Share on other sites More sharing options...
ArcaPulse Posted May 29, 2019 Author Share Posted May 29, 2019 Can I also ask what's the point of goodput. Why is it better to have that on rather than set a more conservative upload and download speed (such as 37mbps for my download when i usually get between 42/44)? Does goodput effectively allocated the current available bandwidth to the pre set QOS? Link to comment Share on other sites More sharing options...
Netduma Alex Posted May 29, 2019 Share Posted May 29, 2019 Setting a more conservative upload/download speed was something I was going to suggest in the previous step before realising that my reply was getting a bit too long, but if you'll forgive the rambling i'll tell you why: You've got your TV connected straight to the Home Hub, so the Netduma would be unable to apply anti-bufferbloat and QoS settings to it. For this reason, I would suggest lowering your QoS bandwidth settings (in the side menu) by 5mbps. This is because HD video tends to use 5mbps, so by lowering your bandwidth in the QoS settings, you'll be allowing for the TV. As long as every other device apart from the TV is connected to the R1, anti-bufferbloat should be effective! Based on what you said in your first post, the speeds you should set are 35 down and 10 up. Regarding Goodput, I would leave this always enabled. There's some technical reason why we have the toggle there, but it's one of those settings that you don't need to mess with. I think I recall somebody saying we were going to get rid of that button since it's such a rare occasion that you'd want to turn it off. Link to comment Share on other sites More sharing options...
ArcaPulse Posted May 29, 2019 Author Share Posted May 29, 2019 Ok perfect thanks for your help Netduma Alex and Netduma Fraser 2 Link to comment Share on other sites More sharing options...
ArcaPulse Posted May 30, 2019 Author Share Posted May 30, 2019 An update on the connection issues. They seem to be really bad whenever anyone else in the household is using any device for anything. For example I was playing completely fine gameplay was smooth. My brother starts watching youtube upstairs and then I get constant stuttering and freezing in gameplay. The network snapshot showed that we were using less the 8mpbs combined at it's peak yet we're getting 44mbps from the landline which is why I'm confused as to why I'm still lagging with enough available bandwidth and QOS set up with 35% to xbox on upload and download with share excess on. I've got anti-bufferbloat on 50% and bandwidth on 33mbps down and 7.5 up to account for the smart TV. They were the only two devices using the network yet I'm still lagging. Any ideas on how to improve this would be appreciated. Link to comment Share on other sites More sharing options...
Netduma Alex Posted May 30, 2019 Share Posted May 30, 2019 I wonder if your brother watching YouTube is being incorrectly prioritised? Try the following steps: Go to QoS > Traffic Prioritization Disable the DumaOS Classified Games service Press ADD DEVICE, choose your console Under Basic, select Games Console Now see if the problems continue or not. Link to comment Share on other sites More sharing options...
ArcaPulse Posted May 30, 2019 Author Share Posted May 30, 2019 Ok, just applied this, on night shift tonight though so won't be able to let you know how it goes until tomorrow morning unfortunately. Link to comment Share on other sites More sharing options...
Netduma Alex Posted May 30, 2019 Share Posted May 30, 2019 No problem, i'll be here. Link to comment Share on other sites More sharing options...
ArcaPulse Posted June 1, 2019 Author Share Posted June 1, 2019 (edited) Ok, so the NAT issue is completely fixed (thanks again!). But it seems whenever there are several devices connected or using the NetDuma it causes hitching and lag spikes across all the devices (my brother mentioned this to me yesterday also when playing on his PC), I'm 99% certain bandwidth is not the issue as whenever I look at the network snapshot when lagging it never seems to be above 15mbps usage at any given time. I've disabled the Duma OS classification as suggested and only have the xbox programmed in as a games console. Any further suggestions to improve this issue? When I'm home alone the connection is 100% fine even when using my phone and watching youtube at the same time, it's only when several people are home that issues arise, even when they aren't using their devices. The lag spikes are fairly bad, however they only last 1-3 seconds then go for 15-30 seconds before returning again. Edited June 1, 2019 by ArcaPulse extra infomation Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted June 1, 2019 Administrators Share Posted June 1, 2019 Great to hear that! Are ALL devices now connected to the R1 or are there still some connected to the hub? If the latter then that makes sense as the R1 can't control them. What are your Anti-Bufferbloat settings and are you using share excess for bandwidth allocation? Link to comment Share on other sites More sharing options...
ArcaPulse Posted June 1, 2019 Author Share Posted June 1, 2019 Only the smart TV is connected to the hub, everything else is going the the netduma. The anti-bufferbloat is set at 55% on both upload and download. The download is set at 35mbps when I get usually 44 just to allow for the TV and upload at 7.5mbps when I get 10/11. Share excess is on for both upload and download and I have QOS at 40% for both upload and download to my Xbox. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted June 1, 2019 Administrators Share Posted June 1, 2019 I'd recommend you follow this guide to find the percentage that works best for you, saturate your connection and try different percentages while following the guide: http://support.netduma.com/en/support/solutions/articles/16000074717-diagnose-modem-internet-service-provider-issues Link to comment Share on other sites More sharing options...
ArcaPulse Posted June 1, 2019 Author Share Posted June 1, 2019 Ok will do, what’s the best method to easily saturate the connection? Stream on smart TV and the what other activity will best do it, not really looking to have 5/6 devices on YouTube at the same time but can do that if there’s no other way. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted June 1, 2019 Administrators Share Posted June 1, 2019 I'd keep your smart TV off for this as it's not ideal that it's connected where the router can't control it so that already impacts it. Streaming or big downloads, you can download Ubuntu as it's quite big and legal, we often use that to help saturate our connection in tests. Link to comment Share on other sites More sharing options...
ItsInkss Posted March 27, 2020 Share Posted March 27, 2020 Alright so On 5/29/2019 at 6:09 AM, Netduma Alex said: Remember that share excess is a separate setting for download and upload. Make sure they're both set to on, otherwise you'll get a permanent hard limit on all of your devices. It might be tricky to remove the double NAT because the BT Home Hub doesn't play nicely with other devices. But here's some suggestions anyway: Go to DumaOS interface, go to System Information, write down the WAN IP In the devices section of the BT Home Hub, find the device with that IP from the first step Set the IP to static, and set a memorable name for the device like "Netduma R1 ArcaPulse" Go to the DMZ page of your Home Hub, and choose Netduma R1 ArcaPulse from the list, press Apply Disable the firewall on the Home Hub, should be safe as only the TV is going through there Delete any Port Forwarding rules on the Home Hub Also check your NAT type using the Xbox settings menu's network test instead of the in-game one, it usually works better! Alright so i did the DMZ step and i still had double nat. I saw something online about putting my main router into bridged mode which i did for now but i can no longer access my main routers GUI like i could before. Before putting it into bridge mode i could still access the GUI with the DMZ enabled but i still had double nat. Any suggestions as to what i could do to still access my main routers GUI? I want to keep all my devices on my r1 and for now this is the only way i can get it to work. Edit: Even when directly connecting to my main router through ethernet i cannot connect to the GUI so i guess the only way to fix that is to reset the router to factory. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted March 31, 2020 Administrators Share Posted March 31, 2020 On 3/27/2020 at 1:18 PM, ItsInkss said: Alright so Alright so i did the DMZ step and i still had double nat. I saw something online about putting my main router into bridged mode which i did for now but i can no longer access my main routers GUI like i could before. Before putting it into bridge mode i could still access the GUI with the DMZ enabled but i still had double nat. Any suggestions as to what i could do to still access my main routers GUI? I want to keep all my devices on my r1 and for now this is the only way i can get it to work. Edit: Even when directly connecting to my main router through ethernet i cannot connect to the GUI so i guess the only way to fix that is to reset the router to factory. Usually the IP address will change when it is put into a mode like that so you may need to have a look on the manufacturers website or the manual to find out what that is. Link to comment Share on other sites More sharing options...
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