mohands Posted May 28, 2019 Share Posted May 28, 2019 I have a problem with LAN ports indexing as follow LEDS/Duma OS : 1 2 3 4 Ports equal: 4 3 2 1 how to solve this issue Router: XR500 Link to comment Share on other sites More sharing options...
Netduma Alex Posted May 28, 2019 Share Posted May 28, 2019 This is a known problem with some early batches of the XR500. You'll need to contact NETGEAR customer support and ask for a replacement. https://www.netgear.com/support/contact.aspx Link to comment Share on other sites More sharing options...
mohands Posted May 28, 2019 Author Share Posted May 28, 2019 replacement of what I don't understand. I bought my XR500 from 1 year and this the first time I see that. Link to comment Share on other sites More sharing options...
Netduma Alex Posted May 28, 2019 Share Posted May 28, 2019 Oh sorry maybe I didn't understand your problem. I thought you were saying that the router has the LAN ports on the back labelled wrongly? They were assigned backwards in some earlier units, meaning that when you connected something to Port 4, it would appear on Port 1 in the interface. This was a hardware problem that required a replacement. Link to comment Share on other sites More sharing options...
mohands Posted May 28, 2019 Author Share Posted May 28, 2019 yes but this problem just happen these days not earlier. I have purchased it from 1 year Link to comment Share on other sites More sharing options...
mohands Posted May 28, 2019 Author Share Posted May 28, 2019 it was assigned correctly no problems. Just today when I tried to reset it to the factory defaults this problem has appeared Link to comment Share on other sites More sharing options...
Netduma Alex Posted May 28, 2019 Share Posted May 28, 2019 I am pretty sure this isn't a software issue. Is it possible that it was always like this and you only just noticed? As I said, this was a known hardware problem with an early batch of units, and the fact that yours is a year old suggests it might be one of the affected units. In previous cases of this, NETGEAR has replaced the router with a new one, so it might be worth contacting them. However it's worth noting that this problem is purely cosmetic, and will have no negative effect on the performance of the router. Link to comment Share on other sites More sharing options...
mohands Posted May 28, 2019 Author Share Posted May 28, 2019 1 1 minute ago, Netduma Alex said: I am pretty sure this isn't a software issue. Is it possible that it was always like this and you only just noticed? As I said, this was a known hardware problem with an early batch of units, and the fact that yours is a year old suggests it might be one of the affected units. In previous cases of this, NETGEAR has replaced the router with a new one, so it might be worth contacting them. However it's worth noting that this problem is purely cosmetic, and will have no negative effect on the performance of the router. if it's just a cosmetic problem, I will not ask. Netduma Fraser and Netduma Alex 2 Link to comment Share on other sites More sharing options...
Guest Killhippie Posted May 29, 2019 Share Posted May 29, 2019 15 hours ago, Netduma Alex said: I am pretty sure this isn't a software issue. Is it possible that it was always like this and you only just noticed? As I said, this was a known hardware problem with an early batch of units, and the fact that yours is a year old suggests it might be one of the affected units. In previous cases of this, NETGEAR has replaced the router with a new one, so it might be worth contacting them. However it's worth noting that this problem is purely cosmetic, and will have no negative effect on the performance of the router. He may be talking about the port mapping issue in table view where Duma OS maps Ports as 4-3-2-1 and Netgear as 1-2-3-4 with 1 being nearest the WAN socket in table view on Netgears settings page, and Netduma seeing the port closest to WAN as port 4 in table view in Device Manager (I have a later version of the XR500 hardware with the ports the right way round) Link to comment Share on other sites More sharing options...
Netduma Alex Posted May 29, 2019 Share Posted May 29, 2019 Okay having looked into this more, the correct orientation of the ports is right to left. So the ports from left to right go 4, 3, 2, 1, WAN Some early models were misprinted with 1, 2, 3, 4, WAN But the software always matches what's displayed on the LED's, I've checked this myself So really it's just a misprint on the back of the router. As I said before, it's purely cosmetic. It won't impact your performance in any way. Link to comment Share on other sites More sharing options...
Guest Killhippie Posted May 29, 2019 Share Posted May 29, 2019 36 minutes ago, Netduma Alex said: Okay having looked into this more, the correct orientation of the ports is right to left. So the ports from left to right go 4, 3, 2, 1, WAN Some early models were misprinted with 1, 2, 3, 4, WAN But the software always matches what's displayed on the LED's, I've checked this myself So really it's just a misprint on the back of the router. As I said before, it's purely cosmetic. It won't impact your performance in any way. You're maybe not understanding this, Alex. Possibly because I am explaining it badly. My XR500 unit is the later version with 4-3-2-1-WAN it was replaced by Netgear because of the misprint so the rear port connections are printed the right way round. With Firmware version 2.3.2.40 a new simplified table view of devices was introduced as well as the original DumaOS branch style view. Now if you have a device connected to Ethernet port 1 on the router, Netgears firmware shows port 1 in use in the WAN setting, but in the table view in device manager in DumaOS it will appear to be connected to Port 4. Nobody seems to have determined if the GUI difference between Netgears WAN GUI and DumaOS GUI software is causing issues with QoS or this is yet another cosmetic issue either way it should be patched really. So whether its visual or otherwise, its' nothing to do with the hardware printing issue on the first batch of routers, which was as you rightly say was purely cosmetic. Link to comment Share on other sites More sharing options...
Netduma Alex Posted May 29, 2019 Share Posted May 29, 2019 Oh when you said "table view" I was kind of confused so I assumed you meant the Statistics section under Monitoring... Since it's a table... Bit of a long shot I guess. So I had a look at the Table view in the Device Manager section... My PC is connected to the leftmost port, which is marked port 1 in the interface... But when I unplug it the Port 4 LED goes out on the router... I SEE. I checked with the devs and this is a known issue. Sorry about the misunderstanding! Link to comment Share on other sites More sharing options...
Guest Killhippie Posted May 30, 2019 Share Posted May 30, 2019 17 hours ago, Netduma Alex said: Oh when you said "table view" I was kind of confused so I assumed you meant the Statistics section under Monitoring... Since it's a table... Bit of a long shot I guess. So I had a look at the Table view in the Device Manager section... My PC is connected to the leftmost port, which is marked port 1 in the interface... But when I unplug it the Port 4 LED goes out on the router... I SEE. I checked with the devs and this is a known issue. Sorry about the misunderstanding! No worries, as I said probably me not explaining things as I should. Thanks for the heads up. Link to comment Share on other sites More sharing options...
AI_EXREYFOX Posted June 15, 2019 Share Posted June 15, 2019 I my case is software side in the devicemanager menu on the settings\monituring\statistics menu is good. Back layout is wan -1-2-3-4 and the led´s por is good Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted June 15, 2019 Administrators Share Posted June 15, 2019 So everything reports it correctly - even the LEDs on the router itself - other than the Device Manager? Link to comment Share on other sites More sharing options...
AI_EXREYFOX Posted June 17, 2019 Share Posted June 17, 2019 In my case the device manager is inacurate Link to comment Share on other sites More sharing options...
Netduma Alex Posted June 18, 2019 Share Posted June 18, 2019 13 hours ago, WalkedDave said: In my case the device manager is inacurate Are you running the latest version? I feel like this was fixed ages ago but I might be wrong! Link to comment Share on other sites More sharing options...
AI_EXREYFOX Posted June 18, 2019 Share Posted June 18, 2019 I´m running last fw. And update fix´s for users that use vlan for internet affect QOS uploud.. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted June 18, 2019 Administrators Share Posted June 18, 2019 I've let the team know about this to fix it. Yes that will come in the future as well. Link to comment Share on other sites More sharing options...
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