Choppa01 Posted June 12, 2019 Author Posted June 12, 2019 Im still you. Waiting on feed back please... and in a earlier message, i meant virgin hub 3.0 firewall..
Administrators Netduma Alex Posted June 12, 2019 Administrators Posted June 12, 2019 Is there no way to disable the Virgin Hub firewall to see if it fixes the issue? At least then we could narrow it down.
Choppa01 Posted June 12, 2019 Author Posted June 12, 2019 just seen you friday message. thank you. forget the still waiting talk. lol.. keep me updated.. im still trying to fix this... i will say. all the browsers work just fine, but they are tell me the say thing after a while... the connection to this website is insecure..
Choppa01 Posted June 12, 2019 Author Posted June 12, 2019 i will give it a try.. i will let the R1 un for 45 minutes and get back to you...
Administrators Netduma Alex Posted June 12, 2019 Administrators Posted June 12, 2019 Thanks! If that does fix it then we'll have to look at putting an exception into the firewall for the Netduma. Having the firewall off permanently might not be great for your wireless devices.
Choppa01 Posted June 12, 2019 Author Posted June 12, 2019 Well i can tell you, disabling the firewall on the the virgin hub 3.0. never change a thing... going to turn the fire wall back on now.. what next, lol.
Administrators Netduma Fraser Posted June 12, 2019 Administrators Posted June 12, 2019 PC firewalls can also do this as well, do you have any of those or any Anti-Virus programs? For example BitDefender caused an issue. If you disable all those can you get access at all?
Choppa01 Posted June 12, 2019 Author Posted June 12, 2019 ive got an apple Mac mini (Mid 2010)2.4 GHz Intel Core 2 Duo2 GB 1067 MHz DDR3 NVIDIA GeForce 320M 256 MB
Choppa01 Posted June 12, 2019 Author Posted June 12, 2019 Ps.. No anti virus or malware... All i did was change internet providers.. Change from the sky router to the virgin router and this is where my problems started..
Administrators Netduma Fraser Posted June 12, 2019 Administrators Posted June 12, 2019 As you were on Sky did you need to input anything into the router like PPPoE to gain a connection and was this still applied when switching over to the Virgin router?
Choppa01 Posted June 12, 2019 Author Posted June 12, 2019 I didnt need to input anything into the router when i had sky and when i got the virgin hub i did not apply PPPoE..
Administrators Netduma Alex Posted June 13, 2019 Administrators Posted June 13, 2019 Okay let's try downgrading and upgrading the router. Follow this guide to downgrade the router back to the original firmware: http://support.netduma.com/support/solutions/articles/16000085792-downgrading-back-to-the-original-r1-firmware-from-dumaos Then follow this guide to upgrade the router back to the latest: http://support.netduma.com/support/solutions/articles/16000085793-upgrading-your-netduma-r1-to-dumaos-from-the-original-r1-firmware
Administrators Netduma Alex Posted June 13, 2019 Administrators Posted June 13, 2019 I sent it to your forum messages.
Choppa01 Posted June 13, 2019 Author Posted June 13, 2019 im back.. did the downgrade and then upgrade. I let the duma os program run for an hour and still having the same problem. This is an error message i got after trying to reboot the R1 from Duma os home screen. Error: AJAX GET request to /json/clusters.json?cache=0 failed with 0, : error
Administrators Netduma Fraser Posted June 13, 2019 Administrators Posted June 13, 2019 Did you do a factory reset after re-upgrading? If not I would suggest you re-do the process and then do a factory reset at the end, that should hopefully remove any legacy issues from the previous firmware and start it off fresh.
Choppa01 Posted June 13, 2019 Author Posted June 13, 2019 yes i did do a factory reset. but i will try the whole process again and get back to you.
Choppa01 Posted June 13, 2019 Author Posted June 13, 2019 done everything you asked again. this did not help...
Administrators Netduma Fraser Posted June 13, 2019 Administrators Posted June 13, 2019 Could you get into a state where you're able to access the interface, perhaps by doing the process again then right click on the page and inspect element, go to the console tab and wait for the interface to crash, then take a screenshot with the console tab open and post here please, might be able to get a look at what is failing, it could also be helpful with the network tab as well but we can do that after potentially if console shows nothing.
Choppa01 Posted June 13, 2019 Author Posted June 13, 2019 Thats the bottom half of the page. tell me if you need more.
Choppa01 Posted June 13, 2019 Author Posted June 13, 2019 this screen shot is just before the program crash...
Administrators Netduma Fraser Posted June 13, 2019 Administrators Posted June 13, 2019 That's great thank you, I'll ask the team to get a dev to check it. I believe they're busy at the moment so will let you know once they've had a look.
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