Choppa01 Posted May 23, 2019 Share Posted May 23, 2019 Hi ive just change isp from sky to virgin and im have problem getting r1duma os home page 192.ect.. I can get into my r1 everytime i reset and it will run for a while(10minutes to 30,45 minutes) then when i try to change a page from geo to qos, my broswer (firefox) will not change the page, but all the other function and tabs/windows on my broswer work fine.. whats my problem.. doi have to change setting in my virgin router, and if yes.. Which ones? Link to comment Share on other sites More sharing options...
Netduma Alex Posted May 23, 2019 Share Posted May 23, 2019 What model is your Virgin router? Do you know if it can be put into Bridge Mode? Link to comment Share on other sites More sharing options...
Choppa01 Posted May 24, 2019 Author Share Posted May 24, 2019 Hub 3.0 by bridge mode,do you mean modem mode? if thats what your asking, it can. but i use the wifi from this hub because it 5gh. Link to comment Share on other sites More sharing options...
Netduma Alex Posted May 24, 2019 Share Posted May 24, 2019 Ah okay, well that's fair enough but bear in mind that by connecting devices directly to the Hub, you're bypassing Netduma's QoS and essentially rendering it pointless. The Geo-Filter will still work fine though Could you try a different browser and tell me if the problem still occurs? Link to comment Share on other sites More sharing options...
Choppa01 Posted May 24, 2019 Author Share Posted May 24, 2019 i have the same problem using safari browser. When i got my new virgin hub. all i did was just plug it into the netduma. before that, everything was working fine.. can you help? Ive been running the beta milestone since its release and have had no problems till now. Link to comment Share on other sites More sharing options...
Netduma Alex Posted May 28, 2019 Share Posted May 28, 2019 Are you connected directly to the router or are you connecting through the virgin hub's wifi? Link to comment Share on other sites More sharing options...
Choppa01 Posted May 29, 2019 Author Share Posted May 29, 2019 directly to the router wired from virgin hub to r1. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted May 29, 2019 Administrators Share Posted May 29, 2019 You mentioned in the title of the topic you changed the IP address of the router and then couldn't access the interface. Are you saying you changed the router LAN IP? If so have you remembered to access the interface with this new IP as opposed to the old one? Link to comment Share on other sites More sharing options...
Choppa01 Posted May 31, 2019 Author Share Posted May 31, 2019 What i was trying to say is, ive just change internet service providers.. i change from sky broadband to virgin broadband... i havnt change ip address on anything.. Link to comment Share on other sites More sharing options...
Netduma Alex Posted May 31, 2019 Share Posted May 31, 2019 Ooh okay so you've changed your ISP router, gotcha. Have you given the Netduma a static IP on the hub? Have you put it in the Hub's DMZ? Link to comment Share on other sites More sharing options...
Choppa01 Posted May 31, 2019 Author Share Posted May 31, 2019 i havnt given the netduma a static ip, and i havnt setup dmz on the virgin hub.. i know how to setup dmz on my hub. how do i go about setting up static ip on this duma os beta.i think i would like to try this out first. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted June 1, 2019 Administrators Share Posted June 1, 2019 Could you try using the Chrome browser first of all as that is our recommended browser. On the Virgin hub you should give the R1 a static IP address and then put that address in the DMZ. If it's not possible to give the router a static IP from the hub then you can do so on the R1 in Settings > WAN > Static. IP would be what you want its WAN IP to be, would recommend you keep this the same as its existing WAN IP that you can find in System Information. I believe it would be 192.168.0.X (X being whatever it says) Subnet will be 255.255.255.0 Gateway is the LAN IP address that you use to access the hub 192.168.0.1 for example. You can leave the other options alone. Choppa01 and Netduma Alex 2 Link to comment Share on other sites More sharing options...
Choppa01 Posted June 4, 2019 Author Share Posted June 4, 2019 i tried the chrome browser. still having the same problem... i did enable dmz and put in WAN IP from settings and still had the same problem. Link to comment Share on other sites More sharing options...
Netduma Alex Posted June 5, 2019 Share Posted June 5, 2019 So just to be clear, you are wired into the R1 directly and you can't access the interface? That's very unusual. Accessing the R1 from behind the Hub might be tricky. Say you were connected to the hub via wifi, and then you attempt to connect to connect to the R1, the hub won't recognise it's IP address. In that situation i'd try entering the R1's WAN ip into your browser and seeing if lets you in. Link to comment Share on other sites More sharing options...
Choppa01 Posted June 5, 2019 Author Share Posted June 5, 2019 yes im wired directly into the R1.. I can only access the interface by plugging out the R1 and plugging it back in.. Once its plug in, it will allow me to access the R1 interface. The R1 interface then works as it should. The R1 can change from pages/tabs as it should.. But after about half an hour., i cant change anything, change meaning,go from dash broad to anything like network settings. It wont even let me refresh the browser tab i used to access the R1... i then keep having to plug the R1 out and back in. Once the R1 has beeped, i then click on the same browser tab i used before and then everything starts working like it should for Hour an hour.. The R1 still functions as it should, just having problems accessing it... Link to comment Share on other sites More sharing options...
Netduma Alex Posted June 5, 2019 Share Posted June 5, 2019 Okay so that sounds like the interface crashing... Under Network Settings > WAN > Network, is the R1 set to use DHCP instead of PPPoE? I'm wondering if some settings from your old router might be interfering. Link to comment Share on other sites More sharing options...
Choppa01 Posted June 5, 2019 Author Share Posted June 5, 2019 Yes. the R1 is set to use DHCP Should it be set to PPPoE? And if so can you help me with these settings please. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted June 5, 2019 Administrators Share Posted June 5, 2019 That's fine, no need for PPPoE. I don't think you've mentioned this but does the trouble accessing the interface only happen on that one device or when it happens is it inaccessible for all devices? Link to comment Share on other sites More sharing options...
Choppa01 Posted June 5, 2019 Author Share Posted June 5, 2019 Im about to access the interface though my cell phone and ipad. i will reply in half an hour or 45 minutes to let you know what happens. Netduma Fraser 1 Link to comment Share on other sites More sharing options...
Choppa01 Posted June 5, 2019 Author Share Posted June 5, 2019 I dont kown why but everything is still working . the computer, the ipad and the phone.. will keep you updated. will check reply again in the next hour. Netduma Fraser 1 Link to comment Share on other sites More sharing options...
Choppa01 Posted June 5, 2019 Author Share Posted June 5, 2019 Still all good. will keep you updated.. Netduma Fraser and Netduma Alex 2 Link to comment Share on other sites More sharing options...
Choppa01 Posted June 6, 2019 Author Share Posted June 6, 2019 still having problems here.. the same problem. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted June 6, 2019 Administrators Share Posted June 6, 2019 So it is all devices? This is really peculiar, when you can't access can you try to ping the router LAN IP in command prompt please and see if you get a response, also do ipconfig and post the results here. Link to comment Share on other sites More sharing options...
Choppa01 Posted June 7, 2019 Author Share Posted June 7, 2019 Yes all devices,, i think it may have something to do with the virgin hub fire wire.. Thats just a guess... Walk me though what you would like me to do.. Link to comment Share on other sites More sharing options...
Choppa01 Posted June 7, 2019 Author Share Posted June 7, 2019 Im using a mac os. firefox browser, R1 duma os beta. virgin hub 3.0...R1 has been reset. factory reset. And to add, all device are hard wired.. Link to comment Share on other sites More sharing options...
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