GAMER4EVER Posted April 8, 2019 Share Posted April 8, 2019 Hello, please help, I can't access my netduma interface this is happened for two weeks for some reasons, and I don't know why, I've tried to reset factory twice not even once and it doesn't work for me i know its kinda weird because this is happening to for the first time and i dunno how to fix it ,please help anyone? Link to comment Share on other sites More sharing options...
pollutionblues Posted April 8, 2019 Share Posted April 8, 2019 Can you access the interface using a PC? The interface is not optimised for mobile and it’s recommended to access it from a PC. Link to comment Share on other sites More sharing options...
GAMER4EVER Posted April 9, 2019 Author Share Posted April 9, 2019 Unfortunately, no I can't, please help? Link to comment Share on other sites More sharing options...
pollutionblues Posted April 9, 2019 Share Posted April 9, 2019 6 hours ago, GAMER4EVER said: Unfortunately, no I can't, please help? Unfortunately there’s not much that can be done at the minute to be honest as the UI should be accessed via a PC. There is a mobile app being developed but there’s no release date. The fact it was working and now it isn’t might suggest there has been an update to your Android device that has caused it. Do you have another device you can try? Link to comment Share on other sites More sharing options...
Netduma Staff Netduma Jack Posted April 9, 2019 Netduma Staff Share Posted April 9, 2019 Hi, welcome to the forum! In addition to what PollutionBlues said, could you try using DumaOS on a different phone browser? Try Google Chrome or Firefox for instance. Link to comment Share on other sites More sharing options...
GAMER4EVER Posted April 9, 2019 Author Share Posted April 9, 2019 Hello again, thank you for replying, by the way I have tried all phones browsers and PC's, but it doesn't work for me as well ,and I reset my netduma from the back a couple of times and it doesn't work also ,this happened to me suddenly, and I'm trying to figure out what's going on in my netduma, but I failed, please help me ,note,I'm running DUMAOS. I'm gonna be crazy in a bit,like why it won't lemme loggin ,everytime I'm tryna to login it says (missing json response) no matter what I did it just stop me to access the router interface, like totally confused, dunno what to do exactly? Please HELLLLLLLLLLP. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted April 9, 2019 Administrators Share Posted April 9, 2019 Can you clear the browser cache/cookies please and see if that resolves it? How have you been using the button in the back? You need to hold it for 20-30 seconds then let go and wait a few minutes. Was anything done prior to this occurring? Link to comment Share on other sites More sharing options...
GAMER4EVER Posted April 9, 2019 Author Share Posted April 9, 2019 Firstly, I didn't do anything wrong just it happens to me suddenly, secondly I did as you said I deleted all my browsers data catcha and cookies nothing change still same case same situation, thirdly I followed your instructions step by step, I just unplugged my netduma and turn it off for 24 hours and let's see what will happen tomorrow?any more help I will absolutely appreciate your efforts for being very nice. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted April 9, 2019 Administrators Share Posted April 9, 2019 54 minutes ago, GAMER4EVER said: Firstly, I didn't do anything wrong just it happens to me suddenly, secondly I did as you said I deleted all my browsers data catcha and cookies nothing change still same case same situation, thirdly I followed your instructions step by step, I just unplugged my netduma and turn it off for 24 hours and let's see what will happen tomorrow?any more help I will absolutely appreciate your efforts for being very nice. Ah did you message on Facebook as well? Leave it for 24 hrs and we'll see if it works then. The only other thing I could suggest would be to access it without the internet cable connected and see if you can access it properly then. Link to comment Share on other sites More sharing options...
GAMER4EVER Posted April 9, 2019 Author Share Posted April 9, 2019 Yes ,I'm the same guy who contact you for both Facebook and here 😂,because I wanna solve my problem as fast as possible 😹 Link to comment Share on other sites More sharing options...
GAMER4EVER Posted April 10, 2019 Author Share Posted April 10, 2019 I have tried to unplug my netduma for 24 hours and turn it on again but its still same case because it won't me access the interface of my router, I've tried to reset my netduma but it doesn't work as well, I found out that when I reset it its still the same wifi (passkey) never changed when reset it ,I don't know why exactly why this happening to me ,and every time I try to access my netduma interface it keeps ask me for user and password, by the way I've tried to enter the manual username and password but it doesn't work, and I've tried to access the interface without a CABLE of NETWORK but it doesn't work as well,please help me because I'm still suffering,basically my netduma does not allow me to reset it, because every time I reset it ,it comes back on same ,nothing change, please can anyone tell me if there is another reset or even at least can fix my problem, because totally disappointed 😑 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted April 10, 2019 Administrators Share Posted April 10, 2019 Could you email [email protected] with a link to this topic so it can be escalated and we can try to figure out a solution. Link to comment Share on other sites More sharing options...
GAMER4EVER Posted April 13, 2019 Author Share Posted April 13, 2019 They didn't help ,I sent them all my informations and what happened to my netduma, they just replied to me, to reset the router 😑,I told everything, what a big disappointed, any tips ? Please I'm too mad,because it's a simple problem and netduma company can't even handle my case wow ? Link to comment Share on other sites More sharing options...
Administrators Netduma Admin Posted April 15, 2019 Administrators Share Posted April 15, 2019 On 4/13/2019 at 6:54 PM, GAMER4EVER said: They didn't help ,I sent them all my informations and what happened to my netduma, they just replied to me, to reset the router 😑,I told everything, what a big disappointed, any tips ? Please I'm too mad,because it's a simple problem and netduma company can't even handle my case wow ? You hadn't linked to this thread, so support were not aware that your problem had been looked into. We will respond again today with next steps 😊 Link to comment Share on other sites More sharing options...
GAMER4EVER Posted April 15, 2019 Author Share Posted April 15, 2019 Where is the solution? I've suffering for full 1 week on this page and no one fix my problem, also I spoke to support, they told me what people told here as well they said that I need to reset my netduma, I already said before that my netduma router is not able to access the interface page ,I've tried everything like using different browsers, different devices, and different PC's it doesn't work as well ,I've tried to hard reset for 30 sec,30,30 and not worked ,it seems like the issues from the software of the itself, please help ? Link to comment Share on other sites More sharing options...
GAMER4EVER Posted April 15, 2019 Author Share Posted April 15, 2019 Link to comment Share on other sites More sharing options...
Administrators Netduma Admin Posted April 16, 2019 Administrators Share Posted April 16, 2019 We will respond to your email. Link to comment Share on other sites More sharing options...
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