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Posted
20 minutes ago, LagFix said:

Done.

I've enabled remote logging, you might've noticed your router rebooted itself, apologies if that caused any disruption to you.

If you could now go ahead and reproduce the bug, then provide the time that you did this.

Posted

It started working briefly but then I tried a different channel & it stopped again. Are you getting what you need on your end?

* It's currently working. Should I try changing channels?

Posted
54 minutes ago, LagFix said:

It started working briefly but then I tried a different channel & it stopped again. Are you getting what you need on your end?

* It's currently working. Should I try changing channels?

Yeah I think there's some useful stuff in there, let me get this over to a developer and get back to you. Thanks for this.

Could you please try disabling IPv6 from the R2 LAN settings and let me know if the problem is still there?

  • Administrators
Posted
25 minutes ago, mb94x said:

did we get anywhere with the source of this issue?

Chasing the dev on this and will get back to you when we have more information

  • 2 weeks later...
  • 2 weeks later...
  • Netduma Staff
Posted

Hi @LagFix.

Sorry for the delay first of all, I saw the log but unfortunately there wasn't anything helpful in there. A remote session is definitely the way to debug this as we don't have a Samsung TV in the office.

Could you please re-enable remote access to tech support and disable IPv6 if applicable? I will look around and see where the packets get lost. Ideally the setup would be just Modem -> R2 -> Samsung TV with minimal other traffic going through the R2 while you're reproducing the issue.

Let me know if that's alright and when would work best for you.

  • Netduma Staff
Posted

Okay, great. I think sometime between 8-10 AM Colorado time tomorrow or Friday would be ideal. Let me know if that works for you.

  • Netduma Staff
Posted

Hi @LagFix, Thanks for the Friday session, we narrowed the problem down significantly. I have a followup question: when you experience the problems with Samsung TV, does it only affect normal TV channels or apps like Netflix or Twitch alike?

Posted

mine doesnt let me use all 4, bbc iplayer or ITV Hub here in the UK. as well as a 3rd party twitch app. i dont use the tv plus app myself but that doesnt work until i turn off QOS either

Posted

Don't know if this is relevant but I had latency issues when my Samsung TV was streaming netflix.  Had 100 ms spikes in online games even when QOS was enabled and traffic prioritization was set for my console.

After 5 days of troubleshooting I just moved the slider of bandwidth allocation a little(which was default) and pressed the update button. It seem to have reset something and now everything is good again. no more latency spikes when the tv is streaming.

Which was a weird experience.

 

  • Netduma Staff
Posted

Hi @ddrive01,

Weird, to my best guess sounds like the router confused your TV with the console and the wrong (or none) traffic was prioritised. QoS likely picked up the change only after your reset. This of course shouldn't happen. Let us know if it happens again, however, I do not think it is related to the issue at hand so please start a new thread in that case. Meanwhile, how many devices do you have on your network?

Thanks

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