Netduma Liam Posted January 10, 2022 Posted January 10, 2022 20 minutes ago, LagFix said: Done. I've enabled remote logging, you might've noticed your router rebooted itself, apologies if that caused any disruption to you. If you could now go ahead and reproduce the bug, then provide the time that you did this.
YT_LowPingKing Posted January 10, 2022 Posted January 10, 2022 It started working briefly but then I tried a different channel & it stopped again. Are you getting what you need on your end? * It's currently working. Should I try changing channels?
Netduma Liam Posted January 10, 2022 Posted January 10, 2022 54 minutes ago, LagFix said: It started working briefly but then I tried a different channel & it stopped again. Are you getting what you need on your end? * It's currently working. Should I try changing channels? Yeah I think there's some useful stuff in there, let me get this over to a developer and get back to you. Thanks for this. Could you please try disabling IPv6 from the R2 LAN settings and let me know if the problem is still there?
YT_LowPingKing Posted January 10, 2022 Posted January 10, 2022 No problem. Thank & the team for caring about issues that don't affect everyone. Should I uncheck Remote Access?
Netduma Liam Posted January 10, 2022 Posted January 10, 2022 12 minutes ago, LagFix said: No problem. Thank & the team for caring about issues that don't affect everyone. Should I uncheck Remote Access? No worries, yeah you can uncheck it now.
mb94x Posted January 12, 2022 Posted January 12, 2022 did we get anywhere with the source of this issue?
Administrators Netduma Fraser Posted January 12, 2022 Administrators Posted January 12, 2022 25 minutes ago, mb94x said: did we get anywhere with the source of this issue? Chasing the dev on this and will get back to you when we have more information
Netduma Liam Posted January 24, 2022 Posted January 24, 2022 1 hour ago, mb94x said: @Netduma Fraserdid you hear anything back? The issue's been assigned to one of our devs so it's on their list to look into. I've requested an update from that dev and will let you know if/when we know more.
Netduma Staff Netduma Kacper Posted February 1, 2022 Netduma Staff Posted February 1, 2022 Hi @LagFix. Sorry for the delay first of all, I saw the log but unfortunately there wasn't anything helpful in there. A remote session is definitely the way to debug this as we don't have a Samsung TV in the office. Could you please re-enable remote access to tech support and disable IPv6 if applicable? I will look around and see where the packets get lost. Ideally the setup would be just Modem -> R2 -> Samsung TV with minimal other traffic going through the R2 while you're reproducing the issue. Let me know if that's alright and when would work best for you.
YT_LowPingKing Posted February 7, 2022 Posted February 7, 2022 Sometime this week should work for me. Let me know when you're available next & hopefully we can work something out.
Netduma Staff Netduma Kacper Posted February 9, 2022 Netduma Staff Posted February 9, 2022 Okay, great. I think sometime between 8-10 AM Colorado time tomorrow or Friday would be ideal. Let me know if that works for you.
YT_LowPingKing Posted February 9, 2022 Posted February 9, 2022 Friday around 9ish would be best for me.
Netduma Staff Netduma Kacper Posted February 11, 2022 Netduma Staff Posted February 11, 2022 Hi @LagFix, looking forward to our remote session today, let me know when you're ready.
YT_LowPingKing Posted February 11, 2022 Posted February 11, 2022 I'm all good to go! The router is all set & the TV is trying to access the app.
Netduma Staff Netduma Kacper Posted February 14, 2022 Netduma Staff Posted February 14, 2022 Hi @LagFix, Thanks for the Friday session, we narrowed the problem down significantly. I have a followup question: when you experience the problems with Samsung TV, does it only affect normal TV channels or apps like Netflix or Twitch alike?
YT_LowPingKing Posted February 14, 2022 Posted February 14, 2022 All other apps on the TV work properly.
mb94x Posted February 14, 2022 Posted February 14, 2022 mine doesnt let me use all 4, bbc iplayer or ITV Hub here in the UK. as well as a 3rd party twitch app. i dont use the tv plus app myself but that doesnt work until i turn off QOS either
ddrive01 Posted February 14, 2022 Posted February 14, 2022 Don't know if this is relevant but I had latency issues when my Samsung TV was streaming netflix. Had 100 ms spikes in online games even when QOS was enabled and traffic prioritization was set for my console. After 5 days of troubleshooting I just moved the slider of bandwidth allocation a little(which was default) and pressed the update button. It seem to have reset something and now everything is good again. no more latency spikes when the tv is streaming. Which was a weird experience.
ddrive01 Posted February 14, 2022 Posted February 14, 2022 An add on to above: This was only happening when my Samsung TV was streaming. Any other device or smart tv of another brand was not causing this issue.
Netduma Staff Netduma Kacper Posted February 17, 2022 Netduma Staff Posted February 17, 2022 Hi @ddrive01, Weird, to my best guess sounds like the router confused your TV with the console and the wrong (or none) traffic was prioritised. QoS likely picked up the change only after your reset. This of course shouldn't happen. Let us know if it happens again, however, I do not think it is related to the issue at hand so please start a new thread in that case. Meanwhile, how many devices do you have on your network? Thanks
Netduma Staff Netduma Kacper Posted February 17, 2022 Netduma Staff Posted February 17, 2022 Hi @LagFix, I've prepared some potential fixes. Would you have time for another session same time tomorrow to test them out?
YT_LowPingKing Posted February 17, 2022 Posted February 17, 2022 57 minutes ago, Netduma Kacper said: Hi @LagFix, I've prepared some potential fixes. Would you have time for another session same time tomorrow to test them out? Sounds good to me 9:00 am still ok?
Netduma Staff Netduma Kacper Posted February 17, 2022 Netduma Staff Posted February 17, 2022 Yeah, 9:00AM is perfect
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