halamadrid Posted January 27, 2019 Posted January 27, 2019 My log in process for Netduma support goes as follows: Try to log into site, password not accepted, reset through email, log into email reset password and successfully get logged in, come back to Netduma at a later time and repeat. Have tried many times with multiple passwords from multiple devices.
Administrators Netduma Fraser Posted January 27, 2019 Administrators Posted January 27, 2019 PM me with a password and I will set it for you and hopefully that will resolve it. Post here once you've PMd
halamadrid Posted January 30, 2019 Author Posted January 30, 2019 On 1/27/2019 at 4:53 AM, Netduma Fraser said: PM me with a password and I will set it for you and hopefully that will resolve it. Post here once you've PMd were you able to set this? Still having the same issues logging on
Administrators Netduma Fraser Posted January 30, 2019 Administrators Posted January 30, 2019 9 minutes ago, halamadrid said: were you able to set this? Still having the same issues logging on You didn't post back here after you PM'd so I didn't pick this up until now, apologies. Please try now with the new password.
RobReapz Posted January 30, 2019 Posted January 30, 2019 Clear your browser cache and auto-fill form data etc, that fixed it for me. Def some problem with the changeover to the new forum as i have seen quite a few posts about this same problem now.
halamadrid Posted January 30, 2019 Author Posted January 30, 2019 16 minutes ago, RobReapz said: Clear your browser cache and auto-fill form data etc, that fixed it for me. Def some problem with the changeover to the new forum as i have seen quite a few posts about this same problem now. No luck, thank you for the response though!
halamadrid Posted January 30, 2019 Author Posted January 30, 2019 33 minutes ago, Netduma Fraser said: You didn't post back here after you PM'd so I didn't pick this up until now, apologies. Please try now with the new password. Sorry, I think I posted in this thread after leaving the window open for too long and it timed out so it didn't go through I am still unable to sign in. I must be doing something wrong.
Administrators Netduma Fraser Posted January 30, 2019 Administrators Posted January 30, 2019 I used the exact password you gave, are you trying to sign in with the username or email and do you have a different experience if you use one vs the other?
halamadrid Posted January 31, 2019 Author Posted January 31, 2019 2 hours ago, Netduma Fraser said: I used the exact password you gave, are you trying to sign in with the username or email and do you have a different experience if you use one vs the other? Oh my goodness lol My email doesn't work but my username does I completely just blanked on even attempting to use that. Forgive my complete user erroneous ways and thank you for assisting me with this.
Netduma Staff Netduma Jack Posted January 31, 2019 Netduma Staff Posted January 31, 2019 10 hours ago, halamadrid said: Oh my goodness lol My email doesn't work but my username does I completely just blanked on even attempting to use that. Forgive my complete user erroneous ways and thank you for assisting me with this. Haha, I'm sure you're forgiven! I'm glad that works for you see you about on the forum!
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