Netduma Staff Netduma Jack Posted March 8, 2019 Netduma Staff Posted March 8, 2019 1 hour ago, Impulse said: I haven't changed anything, tried flushing the cloud and searching but still nothing. Finding games with 140ping Turn on Strict Mode if you haven't already. I'd even turn off Ping Assist in this case - do you find low ping games with that setup? Could you screenshot your settings and screenshot when this happens? That'd be super helpful just to see it. Thanks!
Impulse Posted March 8, 2019 Author Posted March 8, 2019 I have strict mode enabled but I haven't tried disabling ping assist since it only stopped working like 3 days ago. I'll try it next time and let u know what happens.
Administrators Netduma Fraser Posted March 9, 2019 Administrators Posted March 9, 2019 Your radius is over Saudi Arabia, is that where you live? If so you will definitely need to expand your radius to cover Southern Europe in order to get a game which should give you sub 100ms ping.
Impulse Posted March 9, 2019 Author Posted March 9, 2019 It's actually over UAE, since I live in Dubai. There is a server in the middle East so I don't see why i have to connect to southern Europe. Keep in mind, I'd consistently get below 30ms ping up until a few days ago.
Administrators Netduma Fraser Posted March 9, 2019 Administrators Posted March 9, 2019 It could be that our cloud server update moved it incorrectly or it could be that the server is no longer active for some reason. By any chance do you have the ID for the server to hand for us to check? Otherwise I think your best bet for now is to include Southern Europe.
Impulse Posted March 9, 2019 Author Posted March 9, 2019 No I highly doubt it's removed since my friends get good ping when searching without me being in the lobby, so I guess that it could be misplaced.
Administrators Netduma Fraser Posted March 9, 2019 Administrators Posted March 9, 2019 In that case what I would ask you to do please is have the Geo-Filter on Spectating Mode and join one of your friends for a game and see where the server pops up, verify it has the long ping you expect and then please give us the ID and we can move it back.
Impulse Posted March 9, 2019 Author Posted March 9, 2019 This is the server, it recognizes it as "Peer" but it's actually a server.
Administrators Netduma Fraser Posted March 9, 2019 Administrators Posted March 9, 2019 Okay great, thanks a lot! Are you absolutely certain that is the one? Did you check a few times? I'll pass it on to the team.
Impulse Posted March 9, 2019 Author Posted March 9, 2019 This was the next game with different people, same "peer" so I'm pretty sure it's the server.
Administrators Netduma Fraser Posted March 9, 2019 Administrators Posted March 9, 2019 Fantastic, thanks Impulse! I've already let the team know to move it in the next cloud update.
Impulse Posted March 9, 2019 Author Posted March 9, 2019 So how long would that take ? Is there no way of a hot fix or something because this ping is quite frustrating. Or maybe point out where the server has been moved to so I could try manipulating the filter to select it ?
Administrators Netduma Fraser Posted March 9, 2019 Administrators Posted March 9, 2019 I can't answer that, it depends on when the team can do it. I have stressed its' importance. You found the ID so you should be able to see it on the map?
Impulse Posted March 10, 2019 Author Posted March 10, 2019 Perfect, could u just notify me when it's done pls.
Administrators Netduma Fraser Posted March 10, 2019 Administrators Posted March 10, 2019 I've let the team know so will let you know when it's been done
Administrators Netduma Fraser Posted March 12, 2019 Administrators Posted March 12, 2019 I haven't heard anything unfortunately, I'll check in again with them.
Administrators Netduma Admin Posted March 18, 2019 Administrators Posted March 18, 2019 Hi there - we hope to have a Cloud update this week and we will include these corrections for these mislocated servers
Impulse Posted March 20, 2019 Author Posted March 20, 2019 Hi, done yet ? Coz I'm still getting 130+ ping when my limit is set to 800km and ping assist to 45ms
Administrators Netduma Fraser Posted March 20, 2019 Administrators Posted March 20, 2019 A cloud update went out today, unsure if it includes FIFA as well but flush the cloud anyway and see if that improves it. If not then likely another cloud update to come.
Administrators Netduma Fraser Posted March 20, 2019 Administrators Posted March 20, 2019 Apologies! I don't believe there has been a BO4 update yet, I'll chase the team. I know they're working hard on the cloud at the moment.
Impulse Posted March 22, 2019 Author Posted March 22, 2019 Still getting put in lobbies with over 100ping even though it's set to strict...
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