Adrastos Posted November 21, 2018 Share Posted November 21, 2018 I was having issues with some of the R-Apps not showing, went to do a reboot through the settings and the page got stuck on the "wait for 2 minutes" screen. I left it alone for over 30 minutes and nothing happen. decided to unplug it and now I can't access the router through the IP address.Tried doing a hard reset by using the button on the back, however the router wont reset after holding the button down for 15 seconds. Lights on the router don't turn off either when attempting the hard reset. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted November 21, 2018 Administrators Share Posted November 21, 2018 Hey, welcome to the forum! What do you mean by not showing exactly? Not appearing on the left menu or the page not loading correctly? Factory reset hold it for 15-30seconds instead, does it reset correctly? If not open command prompt on your PC and type ipconfig and press enter, what does the gateway IP address say? Link to comment Share on other sites More sharing options...
Adrastos Posted November 21, 2018 Author Share Posted November 21, 2018 The page not loading correctly, specifically the QoS page. Unfortunately it does not. the gateway is blank . Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted November 21, 2018 Administrators Share Posted November 21, 2018 Well that's very odd. The only thing I can think of that would cause the default gateway to not show an IP address could be an ethernet cable issue. Do you have another to try? PC connected to a port from 2-5 correct not 1/PoE? Link to comment Share on other sites More sharing options...
Adrastos Posted November 22, 2018 Author Share Posted November 22, 2018 I tried a few different cables, in different ports and on two different PCs. Unfortunately they all don't show an IP address. Link to comment Share on other sites More sharing options...
Netduma Staff Netduma Jack Posted November 22, 2018 Netduma Staff Share Posted November 22, 2018 14 hours ago, Adrastos said: I tried a few different cables, in different ports and on two different PCs. Unfortunately they all don't show an IP address. Did this happen after upgrading to DumaOS? Did the router work previously with DumaOS? Try a hard reset (turn off your Modem and Netduma. Wait 5 minutes then turn on the Modem. Wait another minute then turn on the Netduma). Link to comment Share on other sites More sharing options...
Adrastos Posted November 23, 2018 Author Share Posted November 23, 2018 Yes this happen after I upgraded to the DumaOS. I only upgraded my router about a few days ago, when I received the email about the ping assist being available. I tried that as well but it didnt work. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted November 24, 2018 Administrators Share Posted November 24, 2018 Unplug it from power and all cables for 24hrs, sometimes that can kick start it again when you reconnect it. Link to comment Share on other sites More sharing options...
Adrastos Posted November 27, 2018 Author Share Posted November 27, 2018 On 11/23/2018 at 4:11 PM, Netduma Fraser said: Unplug it from power and all cables for 24hrs, sometimes that can kick start it again when you reconnect it. So I left it unplugged for 2 days and the IP address is still blank. I also tried to do another hard reset but it still didn't work. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted November 27, 2018 Administrators Share Posted November 27, 2018 I know this guide is for the original R1 firmware but could you try this please: http://support.netduma.com/en/support/solutions/articles/16000022375-i-unticked-preserve-settings-when-upgrading-can-t-access-my-router-help Also when did you purchase the router? Link to comment Share on other sites More sharing options...
Adrastos Posted November 28, 2018 Author Share Posted November 28, 2018 I tried the guide but it still didn't let me in. I purchased the router on June 16th 2018 Link to comment Share on other sites More sharing options...
One87 Posted November 28, 2018 Share Posted November 28, 2018 I’m still waiting assistance. This new DumaOS FW seemed to have broke my netduma now it doesn’t even get internet. I created thread already. Plz help Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted November 28, 2018 Administrators Share Posted November 28, 2018 17 hours ago, Adrastos said: I tried the guide but it still didn't let me in. I purchased the router on June 16th 2018 On your PC could you please set up a static IP for your ethernet card IP 192.168.1.2 Subnet 255.255.255.0 Gateway 192.168.1.1 then connect to ethernet port 2 and try to access the interface please. If that doesn't work try again but using 192.168.88.2 and 192.168.88.1 for static IP and gateway please. 9 hours ago, One87 said: I’m still waiting assistance. This new DumaOS FW seemed to have broke my netduma now it doesn’t even get internet. I created thread already. Plz help I've given you the same advice in your topic, please keep your responses to your topic please as its easier to follow. Link to comment Share on other sites More sharing options...
Netduma Joseph Posted November 29, 2018 Share Posted November 29, 2018 We have let the developers/team know about your issue and we will get back to you shortly Link to comment Share on other sites More sharing options...
Adrastos Posted November 30, 2018 Author Share Posted November 30, 2018 On 11/28/2018 at 10:39 AM, Netduma Fraser said: On your PC could you please set up a static IP for your ethernet card IP 192.168.1.2 Subnet 255.255.255.0 Gateway 192.168.1.1 then connect to ethernet port 2 and try to access the interface please. If that doesn't work try again but using 192.168.88.2 and 192.168.88.1 for static IP and gateway please. I tried this with both connections, but when trying to connect it times out saying it's taking too long to respond. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted November 30, 2018 Administrators Share Posted November 30, 2018 Okay thanks for trying, hopefully the developers will come back soon with an answer. Link to comment Share on other sites More sharing options...
Adrastos Posted December 2, 2018 Author Share Posted December 2, 2018 Thank you very much for your support, greatly appreciate it. Link to comment Share on other sites More sharing options...
S13 Posted December 2, 2018 Share Posted December 2, 2018 I am having same issue. Disconnect for 24 hours to make it work ?? Wow ? Are u from Stone age ?? Any solution pls ? I upgraded to Duma Os n after few minutes internet access gone . Can't access Netduma interface Update ! Apologies. Its fixed. I just held reset button on Netduma R1 for few minutes untill it beeped n let it go. It restarted and asked me for USERNAME PASSWORD. Admin & password Boommmmmmm hihihi, I am in. I got Duma Os. Thanks Link to comment Share on other sites More sharing options...
Netduma Staff Netduma Jack Posted December 3, 2018 Netduma Staff Share Posted December 3, 2018 On 12/2/2018 at 10:33 AM, S13 said: I am having same issue. Disconnect for 24 hours to make it work ?? Wow ? Are u from Stone age ?? Any solution pls ? I upgraded to Duma Os n after few minutes internet access gone . Can't access Netduma interface Update ! Apologies. Its fixed. I just held reset button on Netduma R1 for few minutes untill it beeped n let it go. It restarted and asked me for USERNAME PASSWORD. Admin & password Boommmmmmm hihihi, I am in. I got Duma Os. Thanks Glad you got it fixed disconnecting for 24 hours, no matter how silly it might seem, is a genuine solution and totally different from just turning it off and on again. Thanks for letting us know it's working again. Link to comment Share on other sites More sharing options...
Adrastos Posted December 11, 2018 Author Share Posted December 11, 2018 Hello, I was wondering if there is any update? its been a week and no response. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted December 11, 2018 Administrators Share Posted December 11, 2018 54 minutes ago, Adrastos said: Hello, I was wondering if there is any update? its been a week and no response. I've just chased the team for you so hopefully they'll respond tomorrow. Link to comment Share on other sites More sharing options...
Adrastos Posted December 12, 2018 Author Share Posted December 12, 2018 alright thank you Link to comment Share on other sites More sharing options...
Netduma Staff Netduma Jack Posted December 12, 2018 Netduma Staff Share Posted December 12, 2018 17 hours ago, Adrastos said: Hello, I was wondering if there is any update? its been a week and no response. Hi Adrastos - I'd recommend emailing [email protected]. I'll talk you through the next actions to take since it looks like your router's inaccessible. Thanks! Link to comment Share on other sites More sharing options...
Adrastos Posted December 13, 2018 Author Share Posted December 13, 2018 15 hours ago, Netduma Jack said: Hi Adrastos - I'd recommend emailing [email protected]. I'll talk you through the next actions to take since it looks like your router's inaccessible. Thanks! ok sounds good, what do I need to do? Link to comment Share on other sites More sharing options...
Netduma Staff Netduma Jack Posted December 13, 2018 Netduma Staff Share Posted December 13, 2018 8 hours ago, Adrastos said: ok sounds good, what do I need to do? Just email with a link to this forum post - I handle the emails so I'll know who you are I'll then grab your order details and check what we can do to help you further. Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.