morgs91 Posted November 13, 2018 Share Posted November 13, 2018 Hey guys, I upgraded my firmware as per the emails however now it prompts me to enter my user and password. I have never changed these and the default admin/password is not working. can you please help me? Thank Morgs Link to comment Share on other sites More sharing options...
Dave Masefield Posted November 13, 2018 Share Posted November 13, 2018 Sounds like you need to remove your cookies. Link to comment Share on other sites More sharing options...
Dave Masefield Posted November 13, 2018 Share Posted November 13, 2018 Misread your post. Sorry dude, can't help Link to comment Share on other sites More sharing options...
Snoogins_666 Posted November 13, 2018 Share Posted November 13, 2018 Same as the op above admin. Any help please as getting frustrated as literally unable to do anything at all with router now. Link to comment Share on other sites More sharing options...
pollutionblues Posted November 13, 2018 Share Posted November 13, 2018 1 hour ago, morgs91 said: Hey guys, I upgraded my firmware as per the emails however now it prompts me to enter my user and password. I have never changed these and the default admin/password is not working. can you please help me? Thank Morgs 24 minutes ago, Snoogins_666 said: Same as the op above admin. Any help please as getting frustrated as literally unable to do anything at all with router now. Clear your browser cache and cookies and then try admin & password as the username & password again. Link to comment Share on other sites More sharing options...
morgs91 Posted November 13, 2018 Author Share Posted November 13, 2018 factory reset did the job. now however i cant access the gateway via ethernet but can via wifi Link to comment Share on other sites More sharing options...
Snoogins_666 Posted November 13, 2018 Share Posted November 13, 2018 10 minutes ago, pollutionblues said: Clear your browser cache and cookies and then try admin & password as the username & password again. Already had tried that. On multiple devices and browsers no effect Link to comment Share on other sites More sharing options...
Administrators Netduma Admin Posted November 13, 2018 Administrators Share Posted November 13, 2018 If you have not manually set your own login, it always defaults to admin and password (lowercase and make sure you type this in English) If you did set a manual login, try admin and password too if your usual entries are not working. If you can't get it to work, take a small object like a pen and push the reset button down at the back. Hold it down until the lights beep and then wait for the R1 to complete the factory reset. You can then access it again with the default admin and password Link to comment Share on other sites More sharing options...
Administrators Netduma Admin Posted November 13, 2018 Administrators Share Posted November 13, 2018 3 hours ago, morgs91 said: factory reset did the job. now however i cant access the gateway via ethernet but can via wifi That is very odd - surely something not right with the Ethernet connection? Connect to a different port on the R1 and make sure the cable is in your PC firmly. Also make sure the LED light is on for the port on your R1. Try again (at 192.168.88.1). If that's not working, double check you haven't set a static IP on your LAN adapter on your PC. Link to comment Share on other sites More sharing options...
DA_guru85 Posted November 13, 2018 Share Posted November 13, 2018 hello. i upgraded to the milestone 1.3 today, and now it won't let me log into the router. i never change the password or username, its at the default admin password. i did use lower case lettering an still the same issue of not being able to log in. any help will be much appreciated! thanks Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted November 13, 2018 Administrators Share Posted November 13, 2018 Hey, welcome to the forum! I would suggest you do a factory reset using the button at the back of the router, default details will be admin / password and will hopefully log you in then Link to comment Share on other sites More sharing options...
DA_guru85 Posted November 13, 2018 Share Posted November 13, 2018 Okay, thank you for your reply. I've just heard horror stories that it will brick the unit doing so. ☹ Link to comment Share on other sites More sharing options...
DA_guru85 Posted November 13, 2018 Share Posted November 13, 2018 Alright well that seemed to work! im logged back in, but now it seems the update didnt take affect, i dont see the new ping assist v2 anywhere? Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted November 13, 2018 Administrators Share Posted November 13, 2018 8 minutes ago, DA_guru85 said: Alright well that seemed to work! im logged back in, but now it seems the update didnt take affect, i dont see the new ping assist v2 anywhere? Great to hear that. Ping Assist is in the Geo-Filter Map options Link to comment Share on other sites More sharing options...
DA_guru85 Posted November 13, 2018 Share Posted November 13, 2018 ? Link to comment Share on other sites More sharing options...
DA_guru85 Posted November 13, 2018 Share Posted November 13, 2018 19 minutes ago, Netduma Fraser said: Great to hear that. Ping Assist is in the Geo-Filter Map options Its not there, should i reinstall the update? 🤔 Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted November 13, 2018 Administrators Share Posted November 13, 2018 You're right doesn't look like it's upgraded. Were you trying to do it via the phone? If so I wouldn't recommend it and try upgrading again from a wired PC Link to comment Share on other sites More sharing options...
DA_guru85 Posted November 13, 2018 Share Posted November 13, 2018 19 minutes ago, Netduma Fraser said: You're right doesn't look like it's upgraded. Were you trying to do it via the phone? If so I wouldn't recommend it and try upgrading again from a wired PC I downloaded through pc. But alright, I'll redownload it. Thanks Link to comment Share on other sites More sharing options...
Administrators Featured Comment Netduma Admin Posted November 14, 2018 Administrators Featured Comment Share Posted November 14, 2018 Just to update everyone - we managed to replicate this bug in testing today. It is incredibly rare - it seems to happen less than 1% of the time. We will obviously be working on a fix. But for now, anyone affected should factory reset using the button on the back. To do this, make sure the router is powered on. Then take a small object like a paperclip or a pen and push down on the little reset button. Wait for the lights to blink off and then on again. Wait about 30 seconds to 1 minute and then try accessing the user interface. The default credentials will now be back in place: Admin: admin Password: password You will then need to setup your router again. I recommend following these optimal settings guides: http://support.netduma.com/en/support/solutions/folders/16000090646 Link to comment Share on other sites More sharing options...
fssol8265 Posted October 16, 2020 Share Posted October 16, 2020 Not work for me :)( Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 16, 2020 Administrators Share Posted October 16, 2020 6 minutes ago, fssol8265 said: Not work for me :)( Hey, welcome to the forum! Could you be more specific on what you've done and what didn't work exactly please? Link to comment Share on other sites More sharing options...
fssol8265 Posted October 18, 2020 Share Posted October 18, 2020 I've factory reset myR1 with the a pin in the back which I know makes the login be "admin" and "password" but when I try to login with this after going to "192.168.88.1", it just keeps asking for a login over and over again. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 18, 2020 Administrators Share Posted October 18, 2020 9 hours ago, fssol8265 said: I've factory reset myR1 with the a pin in the back which I know makes the login be "admin" and "password" but when I try to login with this after going to "192.168.88.1", it just keeps asking for a login over and over again. What firmware version did you go from and what version did you go to? Clear your browser cache/cookies then try again. Link to comment Share on other sites More sharing options...
fssol8265 Posted October 18, 2020 Share Posted October 18, 2020 I've factory reset myR1 with the a pin in the back which I know makes the login be "admin" and "password" but when I try to login with this after going to "192.168.88.1", it just keeps asking for a login over and over again. Link to comment Share on other sites More sharing options...
Administrators Netduma Fraser Posted October 18, 2020 Administrators Share Posted October 18, 2020 3 minutes ago, fssol8265 said: I've factory reset myR1 with the a pin in the back which I know makes the login be "admin" and "password" but when I try to login with this after going to "192.168.88.1", it just keeps asking for a login over and over again. 2 hours ago, Netduma Fraser said: What firmware version did you go from and what version did you go to? Clear your browser cache/cookies then try again. Link to comment Share on other sites More sharing options...
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