VPN Not connecting

[Geni]

I'm having real trouble with the VPN on my Netduma. I signed up to "hide my ass" to try and make things easier but it's just not working. I'm unable to connect to any server i try, and now the VPN  log just keeps filling up with 

     "failed, will try again in 5 seconds: Connection refused"

I've tried to disable the VPN but i just get the message

     "Failed to communicate with router."

I've tried rebooting the router, and a hard power reset, and pausing my antivirus software, no joy. This is driving me nuts. Can anyone tell me what I'm doing wrong?

[Netduma Admin]

Hi Geni - sorry to hear this. Occasionally a factory reset is needed to fix this problem when the VPN page jams. Could you do this ins >Settings >Miscellaneous

DumaOS, a major free firmware upgrade for the R1, will be released soon which overhauls the entire VPN section, so this is just a temporary problem.

[Geni]

Hi, I've tried factory resetting twice but just get the same problem. I decided to give up on the VPN and tried to just log in and play a little Destiny 2, but no NPC's would spawn and after 30 seconds or so i'm booted to orbit, no matter what game mode I try, so looks like I have multiple problems.

 

Currently back to my old router.

[Netduma Fraser]

When you play Destiny you need to have strict mode off otherwise you can get that booting issue. Please try that and see if it resolves your issue. 

Can you try this HMA config please and see this resolves it:

Quote

 

client

auth-user-pass

remote 212.38.167.194 553

proto udp

dev tun

nobind

persist-key

persist-tun

ns-cert-type server

verb 3

ping-exit 30

cipher AES-256-CBC

<ca>

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-----END CERTIFICATE-----

</ca>

<cert>

-----BEGIN CERTIFICATE-----

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</cert>

<key>

-----BEGIN RSA PRIVATE KEY-----

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-----END RSA PRIVATE KEY-----

</key>

 

 

[Geni]

I tried the attached and received the following error

 

Tue Oct  2 13:28:36 2018 WARNING: file '/tmp/vpncred' is group or others accessible
Tue Oct  2 13:28:36 2018 NOTE: the current --script-security setting may allow this configuration to call user-defined scripts
Tue Oct  2 13:28:36 2018 Cannot load inline certificate file: error:0906D066:lib(9):func(109):reason(102): error:140AD009:lib(20):func(173):reason(9)
Tue Oct  2 13:28:36 2018 Exiting due to fatal error

[Netduma Fraser]

Okay it may be that the client is out of date. Can you try this config file instead please:

Quote

client
auth-user-pass
ping 5
dev tun
resolv-retry infinite
nobind
;user nobody
;group nobody
persist-key
persist-tun
;http-proxy-retry # retry on connection failures
;http-proxy [proxy server] [proxy port #]
;mute-replay-warnings
ns-cert-type server
verb 3
;mute 20
route-metric 1

comp-lzo yes
comp-noadapt

cipher AES-256-CBC

<ca>
-----BEGIN CERTIFICATE-----
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-----END CERTIFICATE-----
</ca>
<cert>
-----BEGIN CERTIFICATE-----
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bNtjLJTu
-----END CERTIFICATE-----
</cert>
<key>
-----BEGIN RSA PRIVATE KEY-----
MIIEpAIBAAKCAQEA5XY3ERJYWs/YIeBoybivNlu+M32rJs+CAZsh7BnnetTxytI4
ngsMRoqXETuis8udp2hsqEHsglLR9tlk9C8yCuKhxbkpdrXFWdISmUq5sa7/wqg/
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-----END RSA PRIVATE KEY-----
</key>

proto udp
ping-exit 30

remote london.gb.hma.rocks 553

 

[Geni]

We're getting there. It looks like that's worked, although now my speed is a fifth of what it was and I can't sign into Destiny 2.

Geo filters are sent to 2500Km and 30ms ping (that was the default) and strict mode is off.

 

any ideas?

[Geni]

google speed test saying i'm getting 0.87 Mbps down and 0.08 up (so a fifth was extremely modest)

[Netduma Fraser]

Where abouts are you located? The config file I gave you was for London, England so if it's far away from you then that would cause drastically reduced speeds. The VPN will limit you to around 10mbps which is plenty for gaming. What does speedtest.net say that you are getting? If you disable the Geo-Filter can you sign in then? It may be its not liking the combination of VPN and game restriction. What are your Congestion Control settings? Can you provide a screenshot please?

[Geni]

I'm in Buckinghamshire so not to far from London, around 60 miles.

 

If I disable the VPN I can connect to the Destiny servers, but i'm unable to match make, and if I do make it into the gameworld, there are no NCP's and i'm kicked after around 30 sec.

If I also disable the geofilters I can log in and I can match make.

 

Trying to run a speed test on speedtest.net gave an error message saying I'm blocked, and now doesn't work at all.

Disabling the VPN, I can run the testand  I get a speed of 27ms, 25.59Mbps up, 6.69Mbps down.

 

Congestion control is on default setting, I haven't touched them screen grab attached. 

[Geni]

Any other VPN setting I can try? I set up a HMA account to make things simple, but I also have a PIA account if that helps.

[Netduma Fraser]

21 minutes ago, Geni said:

I'm in Buckinghamshire so not to far from London, around 60 miles.

 

If I disable the VPN I can connect to the Destiny servers, but i'm unable to match make, and if I do make it into the gameworld, there are no NCP's and i'm kicked after around 30 sec.

If I also disable the geofilters I can log in and I can match make.

 

Trying to run a speed test on speedtest.net gave an error message saying I'm blocked, and now doesn't work at all.

Disabling the VPN, I can run the testand  I get a speed of 27ms, 25.59Mbps up, 6.69Mbps down.

 

Congestion control is on default setting, I haven't touched them screen grab attached. 

Okay so with VPN disabled and being unable to match make is that with the Geo-Filter enabled or disabled? Are you using strict mode off as that shouldn't happen with strict off but may occur with strict on.

Can you show a screenshot of this speedtest block error please as I have not seen that error before. HMA themselves recommend changing DNS if you are having any speed issues so try that please and see if you're at least able to do a speed test. 

On the VPN page have you selected the device that you are using?

4 minutes ago, Geni said:

Any other VPN setting I can try? I set up a HMA account to make things simple, but I also have a PIA account if that helps.

Try this PIA config file and see if it's any better:

Quote

client
dev tun
proto udp
remote uk-london.privateinternetaccess.com 1198
resolv-retry infinite
nobind
persist-key
persist-tun
cipher aes-128-cbc
auth sha1
tls-client
remote-cert-tls server

auth-user-pass
comp-lzo no
verb 1
reneg-sec 0
crl-verify crl.rsa.2048.pem
ca ca.rsa.2048.crt
disable-occ

<ca>
-----BEGIN CERTIFICATE-----
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-----END CERTIFICATE-----
</ca>
<key>
-----BEGIN X509 CRL-----
MIICWDCCAUAwDQYJKoZIhvcNAQENBQAwgegxCzAJBgNVBAYTAlVTMQswCQYDVQQI
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-----END X509 CRL-----
</key>

 

[Geni]

With VPN enable: Cannot log-in to Destiny 2

With VPN disabled, geo-filters enabled: Can log into Destiny 2, try to match make, doesn't work.

With VPN Disable, geo-filter disabled: Everything works.

geo-filter screen shot attached 

 

I can't get the speedtest.net error message to reoccur, please find results attached.

PIA settings returned error message failed.

[Geni]

Is there a tech support number I could call to speed this up a bit?

[Netduma Fraser]

We don't have a technical support number as we're only a small company so we conduct our technical support on the forum.

The speed test server you're doing a test to appears to be in Europe rather than the UK. Can you change the server to a London based server and redo the test please. 

What happens on the Geo-Filter when you try to search for a game?

[Geni]

Please see my latest speed test results attached, while connected to HMA VPN. I'm still unable to log into Destiny 2 while connected to VPN.

 

I now can't log into Destiny 2 with geo-filters on either. So, VPN disabled, geo-filters enabled. Please see screen shot attached.

[Geni]

So I managed to log-in to Destiny 2 with VPN disabled, goe-filters enabled. But, I have the same problem of not being able to match make or see NPC's, or if i do, getting kicked within 30 sec of matchmaking, please see geo-filter screen grab attached.

[Geni]

At the attached geo filter settings, I can connect to the gameworld, load in to one of the open worlds and some enemies will spawn (although not all) with longer times between getting booted (although I do still get booted eventually)

[Netduma Admin]

Hi Geni - my guess is that that server on the East Coast of US is actually an authentication server we need to permanently whitelist. Could you do these steps please:

1. Click on the server. In the panel that appears below, are you able to give it a high rating so it is added to the allow half of your Allow & Deny feature?
2. If not, could you copy the host ID and paste it in here
3. In >Settings >Miscellaneous under Cloud Settings, have you enabled Auto Cloud and Bleeding Edge Cloud? Please do so if not
4. Finally, the next time you boot up your game, could you expand your radius like it appears in the second image so it covers the East Coast. Make sure you have fully loaded the game. Then just before you search for a game, reduce your radius to cover Europe. Now search. In theory, because you already have an active connection with the East Coast, it shouldn't be blocked so you should be able to play as normal

[Geni]

Hi. I had to step away from this for a while but i'm giving it another try today. I've updated to DumaOS, but can't see anywhere to set -up the VPN, is this no longer possible?

[Geni]

On 10/2/2018 at 12:08 PM, Netduma Admin said:

Hi Geni - sorry to hear this. Occasionally a factory reset is needed to fix this problem when the VPN page jams. Could you do this ins >Settings >Miscellaneous

DumaOS, a major free firmware upgrade for the R1, will be released soon which overhauls the entire VPN section, so this is just a temporary problem.

I only ask because I can't find a "VPN Section"

[Netduma Jack]

1 hour ago, Geni said:

I only ask because I can't find a "VPN Section"

There's no VPN section at the moment but watch this space - there will soon be news about new features on their way to DumaOS. We know that VPN's are an important feature, and we aim to make the best VPN feature possible.

If you need a VPN now, we've built backwards compatibility into DumaOS. You can follow the instructions on your upgrade email to downgrade and use the VPN feature on the old software (if this is something you'd like to do )